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Added 2 mins ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
Microsoft: System Center Configuration Manager (OSD, Package\Application Deployment), SharePoint, Exchange, Office 365, Intune, Hyper- V;
Added 2 mins ago
FC
Project Manager FCC
Fidelity Canada
Toronto, ON
- Full-time
…firms. Fidelity Clearing Canada’s core values for solution delivery are centered around transparency, leadership, and…
Added 17 mins ago
LC
Senior Manager, Learning, Development and Engagement
Loblaw Companies Limited
Toronto, ON
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…
Added 18 mins ago
S
Content Marketing Manager
Spektrix
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
As the Content Marketing Manager, you'll be responsible for creating and delivering compelling content that brings Spektrix marketing strategy, expertise, client stories, products, and…
Added 47 mins ago
K
Project Manager - Museum Projects
Kubik
Mississauga, ON
- Full-time
…installation? Kubik Maltbie is looking for a seasoned Project Manager to lead client relationships and project delivery for world-class experiential spaces. You’ll guide one to two projects…
Added 47 mins ago
C
Senior Project Manager Finance Modernization
CGI
Toronto, ON
- Full-time
We are seeking an experienced Senior Project Manager to support a large-scale Finance Modernization initiative. This role will be responsible for strategically planning, coordinating, and…
Added 47 mins ago
C
Service Delivery Manager
CGI
Vancouver, BC
- Full-time
The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational…
Added 1 hour ago
RB
Chief Investment Strategist (RBC PH&N IC)
Royal Bank of Canada
Toronto, ON
- Full-time
Work with key partners such as RBC Global Asset Management, Global Manager Research, and the WMC Alternatives team on the review of proprietary and sub-advised solutions.
Added 1 hour ago
Project Manager
AlayaCare
Toronto, ON
As a Project Manager on our U.S. Homecare team, you’ll play a pivotal role in delivering successful, high-quality software implementations for our clients. Reporting to the Manager, PMO,…
Added 1 hour ago
MJ
Parts Counter Sales Representative
Manufacturing Job Site
Moncton, NB
- Full-time
Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service, overall organizational promotion, and stocking duties.
Added 1 hour ago
MJ
Machine Shop Supervisor
Manufacturing Job Site
Chester, NS
- Full-time
…the Machine Shop department. Reporting to the Manufacturing Manager, this position provides hands-on leadership to skilled machinists while ensuring production, quality, safety, and…
Added 1 hour ago
A
Product Manager
Actalent
Vancouver, BC
- $60 to $70 CAD / hour
- Full-time
This Product Manager role focuses on developing and managing new consumer-facing payment and membership products that drive global member acquisition and engagement. You will own and evolve…
Added 1 hour ago
BC
Interface Planner
Bechtel Corporation
Toronto, ON
- Other
Collaborate with Integration Manager and delivery teams to identify interface requirements and key integration milestones.
Added 1 hour ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Added 1 hour ago
O
Commercial Manager
OCS
London, ON
- Full-time
The Commercial Manager will report into the Regional Commercial Manager with an objective of being the lead for all contractual and commercial queries, working on high-profile public sector…
Added 2 hours ago
CO
Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 2 hours ago
B
Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
Added 2 hours ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 2 hours ago
IC
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
Supervise, coach, and develop Talent Acquisition team members, ensuring high-quality service delivery, consistent application of policies and practices, accountability to performance…
Added 2 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…
Added 2 hours ago
C
Project Manager
COI
Vancouver, BC
- Full-time
The Project Manager is responsible for planning, executing, monitoring, controlling, and closing of specific projects while ensuring projects are on time, on budget, within scope and meets…
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 2 hours ago
CS
Project Manager IV
CDM Smith
Burnaby, BC
- Full-time
CDM Smith is seeking a highly motivated Seller-Doer Project Manager to drive business growth while leading the successful delivery of complex infrastructure and environmental projects. In…
Added 3 hours ago
CO
Assistant Manager of RCMP Community Services (Exempt 2026-04)
City of Mission
Mission 1, BC
- Full-time
The City of Mission is seeking an experienced and service-oriented professional for the position of Assistant Manager, RCMP Community Services. Reporting to the Manager of RCMP…

Monachus Solutions

Senior Operations & Delivery Manager

Vancouver, BC, Canada

$100,000 to $140,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $100,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Senior Operations & Delivery Manager

Vancouver, BC | Hybrid (3-4 days in-office) | CAD $ 100,000-140,000 | Full-time

About Monachus

Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done.

“Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens.

The Role

We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices.

You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows.

What You'll Do

Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them.
Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out.
Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show.
Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first.
Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs.
Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant.
Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along.
Support the team. Partner on retention, culture, and working-model decisions as we grow.

What We're Looking For

Experience & Background

5+ years in delivery operations, PMO, or professional services operations
Experience running resourcing and capacity planning across multiple client engagements at once
Have owned or closely managed delivery financials like billing, utilization, and margin
Experience building delivery processes from scratch at a growing company, not just kept existing ones running
Communicate directly and clearly with clients, consultants, and leadership
Are comfortable with ambiguity and broad ownership in a startup environment

Tools & Systems

Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility.
Able to build and maintain reporting on capacity, utilization, and engagement performance.
Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations.

Bonus Points

Exposure to GRC, SOC 2 or security/compliance is a plus.
Experience leading AI adoption or other change initiatives
Experience designing and delivering consultant training or professional-skills workshops.

Culture Fit Matters at Monachus

You’ll Thrive Here If You

Constantly look for ways to improve systems, workflows, and delivery quality
Collaborate well and prioritize alignment over ego
Can take direction, follow operating systems, and improve them instead of fighting them
Move fast without sacrificing quality
Take ownership and operate with high accountability
Enjoy building scalable processes and improving how work gets done
Are curious about new tools and technologies and actively experiment with AI to improve how work gets done

Why Monachus

Direct impact with startup founders and leadership teams
Small, high-trust team with autonomy
Strong focus on quality, structure, and continuous improvement
Work that values originality, depth, and thoughtful execution over templates or audit checklists

Applications are reviewed on a rolling basis.

We review every application. If you're a fit, someone from our team will reach out within 5 business days to introduce themselves and share next steps.

Apply About employer

More about this job

Responsibilities

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Requirements

Requires 5+ years in delivery operations, PMO, or professional services operations, including multi-engagement capacity planning and experience managing delivery financials. Candidates should have built processes in a growing company, communicate clearly with clients and teams, be comfortable with ambiguity, and use project-management, time-tracking, reporting, and AI tools effectively.

Skills

Delivery Operations
Capacity Planning
Resource Management
Delivery Financial Management
Billing Accuracy
Utilization Tracking
Engagement Profitability
Risk Management
Client Communication
Process Improvement
Change Management
AI Adoption
Reporting
Consultant Training
Project Management Tools
Time-Tracking Tools

Visa sponsorship

Not detected in the job text

Keywords

Delivery Operations
Professional Services Operations
PMO
Capacity Planning
Resource Planning
Client Engagements
Delivery Standards
Billing
Utilization
Engagement Profitability
Margin
Risk Management
Scope Management
Client Communication
Sales-to-Delivery Handoffs
Renewals
Consultant Onboarding
Communication Training
Meeting Frameworks
Process Improvement
Artificial Intelligence
Change Management
Project-Management Tools
Time-Tracking Tools
Reporting
GRC
SOC 2
Security
Compliance

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