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Added 5 mins ago
AW
Family Visitation Worker- Casual/On-Call
Atira Women's Resource Society
Vancouver, BC
- Part-time
…children aged 0-4, who have been separated. Reporting to the Manager, Therapeutic Visitation Program, the Family visitation workers will provide a healing space for women and children who…
Added 5 mins ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 5 mins ago
LD
Department Manager, Pharmacy
London Drugs Limited
Campbell River, BC
- $73.05 CAD / hour
- Other
London Drugs means many things to many people. As a London Drugs Pharmacy Manager, it means providing a community-oriented working environment that fosters professional excellence. Pharmacy…
Added 5 mins ago
TC
Senior Customer Manager - 18 months Contract
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
As a member of the Canadian Sales Organization, the Senior Customer Manager, Amazon will play a critical role in driving business growth and delivering results across several key areas:
Added 5 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 5 mins ago
RB
Senior Project Manager-Regulatory, Risk Remediation
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Project Manager-Regulatory Risk Remediation is responsible for leading and coordinating regulatory risk management initiatives across the organization. This role partners with…
Added 5 mins ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
The Senior Manager, Risk Management & Compliance is responsible for developing and implementing global risk management reports, systems, and processes to minimize investments risks. Applies…
Added 20 mins ago
AH
Assistant Head Nurse - Patient Care Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
Reporting to the Director of the Wetaskiwin Hospital the Patient Care Coordinator will provide overall site support at the Hospital during off hours and weekends including but not limited…
Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Registered Nurse (RN) on Unit 4E4 reports to the Unit Manager, Pediatric Medicine. Unit 4E4 is a 25-bed pediatric inpatient unit that provides care for patients from infancy to 18 years…
Added 20 mins ago
AH
Unit Clerk - Urgent Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Not a 9 to 5? Neither are we. East Edmonton Urgent Care is growing and hiring a Unit Clerk who prefer evenings, nights, weekends, and work that makes a real difference. At this time,…
Added 20 mins ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Not a 9 to 5? Neither are we. East Edmonton Urgent Care is growing and hiring a Unit Clerk who prefer evenings, nights, weekends, and work that makes a real difference. At this time,…
Added 20 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Assisted Living Alberta is dedicated to enhancing care in the community, helping people/families be healthy, well and independent in their homes and communities. Edmonton Zone Continuing…
Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
Fort Saskatchewan, AB
- Part-time
The Fort Saskatchewan Community Hospital is an acute care facility offering a range of acute and outpatient care including 24-hour emergency services. In this role, you will be a member of…
Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Registered Nurse (RN) on Unit 4E4 reports to the Unit Manager, Pediatric Medicine. Unit 4E4 is a 25-bed pediatric inpatient unit that provides care for patients from infancy to 18 years…
Added 20 mins ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Unit Manager for Pediatric Ambulatory Care, this position is a frontline position that provides administrative support for the Stollery Child Health Ambulatory clinic…
Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Hospital to ensure the provision of the highest quality patient care and to support the professional growth and development of our staff. The Registered Nurse (RN) will report to the Unit…
Added 20 mins ago
AH
Associate Manager, Surgical Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Help lead surgical excellence in one of Canada’s most innovative environments. Cancer Care Alberta is currently searching for an Associate Manager (AM) to join our fast-paced Surgical…
Added 20 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta is dedicated to enhancing care in the community, helping people/families be healthy, well and independent in their homes and communities. Edmonton Zone Continuing…
Added 20 mins ago
AH
Physiotherapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Health Services and supports Physiotherapy services for Home Care, Outpatient, and Acute Care services in Strathmore and surrounding areas (Wheatland county). The rehab team in Strathmore…
Added 20 mins ago
AH
Senior Project Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…directly to FMC Site Executive Director. The Senior Project Manager is responsible for leading, coordinating, and delivering site-wide projects, operational initiatives, and service…
Added 20 mins ago
AH
Senior Advisor
Alberta Health Services
Calgary, AB
- Full-time
Reporting to the Program Manager, Accreditation, the Senior Advisor – Accreditation, provides provincial leadership, consultation, and strategic expertise to support the achievement and…
Added 20 mins ago
AH
Fleet Coordinator
Alberta Health Services
Medicine Hat, AB
- Temporary
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide model…
Added 20 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Temporary
…in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the…
Added 20 mins ago
AH
Licensed Practical Nurse - Renal Dialysis
Alberta Health Services
Rocky Mountain House, AB
- Part-time
We have an exciting opportunity in our program for a Licensed Practical Nurse (LPN) within the Alberta Kidney Care - North program. As a member of the multidisciplinary team, the LPN is…
Added 21 mins ago
Front Store Clerk
Neighbourly Pharmacy
Melfort, SK
Report customer feedback and concerns to the store manager

Monachus Solutions

Senior Operations & Delivery Manager

Vancouver, BC, Canada

$100,000 to $140,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Senior Operations & Delivery Manager

Vancouver, BC | Hybrid (3-4 days in-office) | CAD $ 100,000-140,000 | Full-time

About Monachus

Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done.

“Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens.

The Role

We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices.

You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows.

What You'll Do

Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them.
Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out.
Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show.
Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first.
Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs.
Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant.
Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along.
Support the team. Partner on retention, culture, and working-model decisions as we grow.

What We're Looking For

Experience & Background

5+ years in delivery operations, PMO, or professional services operations
Experience running resourcing and capacity planning across multiple client engagements at once
Have owned or closely managed delivery financials like billing, utilization, and margin
Experience building delivery processes from scratch at a growing company, not just kept existing ones running
Communicate directly and clearly with clients, consultants, and leadership
Are comfortable with ambiguity and broad ownership in a startup environment

Tools & Systems

Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility.
Able to build and maintain reporting on capacity, utilization, and engagement performance.
Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations.

Bonus Points

Exposure to GRC, SOC 2 or security/compliance is a plus.
Experience leading AI adoption or other change initiatives
Experience designing and delivering consultant training or professional-skills workshops.

Culture Fit Matters at Monachus

You’ll Thrive Here If You

Constantly look for ways to improve systems, workflows, and delivery quality
Collaborate well and prioritize alignment over ego
Can take direction, follow operating systems, and improve them instead of fighting them
Move fast without sacrificing quality
Take ownership and operate with high accountability
Enjoy building scalable processes and improving how work gets done
Are curious about new tools and technologies and actively experiment with AI to improve how work gets done

Why Monachus

Direct impact with startup founders and leadership teams
Small, high-trust team with autonomy
Strong focus on quality, structure, and continuous improvement
Work that values originality, depth, and thoughtful execution over templates or audit checklists

Applications are reviewed on a rolling basis.

We review every application. If you're a fit, someone from our team will reach out within 5 business days to introduce themselves and share next steps.

Apply About employer

More about this job

Responsibilities

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Requirements

Requires 5+ years in delivery operations, PMO, or professional services operations, including multi-engagement capacity planning and experience managing delivery financials. Candidates should have built processes in a growing company, communicate clearly with clients and teams, be comfortable with ambiguity, and use project-management, time-tracking, reporting, and AI tools effectively.

Skills

Delivery Operations
Capacity Planning
Resource Management
Delivery Financial Management
Billing Accuracy
Utilization Tracking
Engagement Profitability
Risk Management
Client Communication
Process Improvement
Change Management
AI Adoption
Reporting
Consultant Training
Project Management Tools
Time-Tracking Tools

Visa sponsorship

Not detected in the job text

Keywords

Delivery Operations
Professional Services Operations
PMO
Capacity Planning
Resource Planning
Client Engagements
Delivery Standards
Billing
Utilization
Engagement Profitability
Margin
Risk Management
Scope Management
Client Communication
Sales-to-Delivery Handoffs
Renewals
Consultant Onboarding
Communication Training
Meeting Frameworks
Process Improvement
Artificial Intelligence
Change Management
Project-Management Tools
Time-Tracking Tools
Reporting
GRC
SOC 2
Security
Compliance

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