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Added 6 mins ago
22801 - Programme Facilitator - Basingstoke (South Central)
Ministry of Justice UK
Windsor, ON
The South Central Intervention Team is committed to learning and development, and full training for the role of Facilitator is provided. This is alongside regular support and reflective…
Added 6 mins ago
22804 - Programme Facilitator - Bicester (South Central)
Ministry of Justice UK
Windsor, ON
The South Central Intervention Team is committed to learning and development, and full training for the role of Facilitator is provided. This is alongside regular support and reflective…
Added 6 mins ago
Executive Assistant – Civil & Infrastructure
Pomerleau
Montreal, QC
…organizational skills, autonomy, and proactive approach will have a direct impact on the team’s…
Added 6 mins ago
Project Manager - Major Projects
Pomerleau
Montreal, QC
Plan, organize, direct, and control the operations and production activities within your area of responsibility to ensure project deadlines, budgets, and objectives are met, in…
Added 6 mins ago
Solutions Architect
Pomerleau
Montreal, QC
…role in the design and evolution of technology solutions that support Pomerleau’s digital strategy. The incumbent acts as the primary architecture lead for an initiative, from ideation…
Added 6 mins ago
Data & Information System Analyst
Pomerleau
Montreal, QC
…role in structuring, maintaining, and leveraging HR data to support advanced use cases such as predictive analytics, intelligent automation, and AI-driven initiatives. The HR Data Analyst…
Added 36 mins ago
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
Full-time
National Bank means having a direct impact on our clients. As a Mortgage
Added 36 mins ago
Health Care Aide - Mundare
Covenant Health Canada
Mundare, AB
Full-time
The Health Care Aide (HCA) is a regulated health professional who provides direct personal care and health support services to clients across the lifespan, in accordance with their scope of…
Added 36 mins ago
Unit Clerk - 5 East
Covenant Health Canada
AB · Edmonton, AB
Part-time
The Unit Clerk is a vital member of the interdisciplinary healthcare team, responsible for managing the full scope of administrative operations on designated care, treatment, and unit care…
Added 1 hour ago
Senior Underwriter, Commercial
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Mississauga, ON
Full-time
Employment Type: Temporary Full-Time (12 months)
Added 1 hour ago
Regular Full-Time Outreach Services - Counselor
Burnaby Association for Community Inclusion
Burnaby, BC
$29.22 CAD / hour
Full-time
Position: Regular Full-Time Outreach Services - Counselor
Added 1 hour ago
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Plan direct care for the patient by performing activities such as reviewing patient/family history, developing a care plan specific for the patient and family and meeting with other members…
Added 1 hour ago
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Plan direct care for the patient by performing activities such as reviewing patient/family history, developing a care plan specific for the patient and family and meeting with other members…
Added 1 hour ago
Registered Nurse (RN), Ambulatory Care Chemo Unit - BC Cancer Vancouver
Sanya’k̓ula
Vancouver, BC
Full-time
…develop personalized care plans and provide essential emotional support, making a meaningful impact on patients’ lives during their treatment journeys. This role offers the rewarding…
Added 1 hour ago
Director of Purposeful Growth - Independent
The Lighthouse Sydney
Remote, Canada
Part-time · Remote
Built-In Support: You're in business for yourself, not by yourself. Full access to established product suites, systems, and ongoing daily training.
Added 2 hours ago
District Fire Ranger 3
Government of Manitoba
Bissett, MB
Full-time
Under the direction of the Area Fire Manager, the incumbent will provide direct supervision of the District Fire Rangers (FR2) and is responsible to ensure the safe, efficient and effective…
Added 2 hours ago
Production Supervisor 73512
ZF LIFETEC
Windsor, ON
Full-time
Growth & Empowerment: Advance your career with strong support for personal and professional development.
Added 2 hours ago
Senior Human Factors Engineering (UX/HCI, GUI Design)
General Dynamics Missions System International
Calgary, AB
Full-time
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:
Added 2 hours ago
Services Delivery Manager, ISG - Canada
Lenovo
Markham, ON
$92,000 to $140,990 CAD / year
…built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets),…
Added 3 hours ago
Senior Investment Analyst
Ontario Power Generation
Toronto, ON
Full-time
Education Level: 4 year University Degree plus 1 year of further concentrated study or a professional designation (e.g. CGA, CFA, CAIA, MBA)
Added 3 hours ago
Radiation Therapy Service Technologist - BC Cancer - Kamloops/Kelowna
Sanya’k̓ula
Kelowna, BC
Full-time
This position will initially be based at the BC Cancer Kelowna Centre to support onboarding, training, and early program development. This position is intended to be permanently based at…
Added 4 hours ago
Health Care Aide
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
As a Health Care Aide (HCA), you will be an active team member providing direct care to children and families within the Rotary Flames House. You will be providing pediatric palliative care…
Added 4 hours ago
Field Patient Support Services Manager
Jobgether
Canada
$92,100 to $153,500 CAD / year
Full-time
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional…
Added 5 hours ago
Field Patient Support Services Manager
Jobgether
Canada
$92,100 to $153,500 CAD / year
Full-time
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional…
Added 5 hours ago
Project Coordinator
Fraser Health
Surrey, BC
Full-time
We are hiring a Full Time Project Coordinator to join our Clinical Informatics and Digital Health team in Surrey, B.C.

Monachus Solutions

Senior Operations & Delivery Manager

Vancouver, BC, Canada

Pay: $100,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Senior Operations & Delivery Manager

Vancouver, BC | Hybrid (3-4 days in-office) | CAD $ 100,000-140,000 | Full-time

About Monachus

Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done.

“Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens.

The Role

We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices.

You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows.

What You'll Do

Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them.
Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out.
Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show.
Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first.
Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs.
Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant.
Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along.
Support the team. Partner on retention, culture, and working-model decisions as we grow.

What We're Looking For

Experience & Background

5+ years in delivery operations, PMO, or professional services operations
Experience running resourcing and capacity planning across multiple client engagements at once
Have owned or closely managed delivery financials like billing, utilization, and margin
Experience building delivery processes from scratch at a growing company, not just kept existing ones running
Communicate directly and clearly with clients, consultants, and leadership
Are comfortable with ambiguity and broad ownership in a startup environment

Tools & Systems

Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility.
Able to build and maintain reporting on capacity, utilization, and engagement performance.
Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations.

Bonus Points

Exposure to GRC, SOC 2 or security/compliance is a plus.
Experience leading AI adoption or other change initiatives
Experience designing and delivering consultant training or professional-skills workshops.

Culture Fit Matters at Monachus

You’ll Thrive Here If You

Constantly look for ways to improve systems, workflows, and delivery quality
Collaborate well and prioritize alignment over ego
Can take direction, follow operating systems, and improve them instead of fighting them
Move fast without sacrificing quality
Take ownership and operate with high accountability
Enjoy building scalable processes and improving how work gets done
Are curious about new tools and technologies and actively experiment with AI to improve how work gets done

Why Monachus

Direct impact with startup founders and leadership teams
Small, high-trust team with autonomy
Strong focus on quality, structure, and continuous improvement
Work that values originality, depth, and thoughtful execution over templates or audit checklists

Applications are reviewed on a rolling basis.

We review every application. If you're a fit, someone from our team will reach out within 5 business days to introduce themselves and share next steps.

Apply About employer

More about this job

Responsibilities

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Requirements

Requires 5+ years in delivery operations, PMO, or professional services operations, including multi-engagement capacity planning and experience managing delivery financials. Candidates should have built processes in a growing company, communicate clearly with clients and teams, be comfortable with ambiguity, and use project-management, time-tracking, reporting, and AI tools effectively.

Skills

Delivery Operations
Capacity Planning
Resource Management
Delivery Financial Management
Billing Accuracy
Utilization Tracking
Engagement Profitability
Risk Management
Client Communication
Process Improvement
Change Management
AI Adoption
Reporting
Consultant Training
Project Management Tools
Time-Tracking Tools

Visa sponsorship

Not detected in the job text

Keywords

Delivery Operations
Professional Services Operations
PMO
Capacity Planning
Resource Planning
Client Engagements
Delivery Standards
Billing
Utilization
Engagement Profitability
Margin
Risk Management
Scope Management
Client Communication
Sales-to-Delivery Handoffs
Renewals
Consultant Onboarding
Communication Training
Meeting Frameworks
Process Improvement
Artificial Intelligence
Change Management
Project-Management Tools
Time-Tracking Tools
Reporting
GRC
SOC 2
Security
Compliance

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