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Added 35 mins ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
Partner with senior analytical leadership and global teams to advance strategic analytical priorities across the Corporate and Infrastructure practice
Added 35 mins ago
HI
Personal Insurance Advisor
HUB International
Edson, AB
- Full-time
…believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
PE · Prince Edward Island, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BT
Senior Accounts Payable Lead
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic…
Added 1 hour ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Bachelor's degree in Finance, Business Administration, or a related field is preferred.
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
Quebec, QC
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
SK · Saskatchewan, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
NL · Newfoundland and Labrador, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
AB · Alberta, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
NS · Nova Scotia, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
BC · British Columbia, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
ON · Ontario, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 1 hour ago
RP
Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Responsible for developing and managing individual site business plans including investment objectives, compliance goals, marketing positioning, people, asset quality, and financial goals…
Added 2 hours ago
WI
Lead Archaeologist
WSP in Canada
Markham, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
WI
Lead Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
WI
Lead Archaeologist
WSP in Canada
Burlington, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
G
Deputy Program Manager, Airborne MAISR Program
govconcareershub.com
Ottawa, ON
- Full-time
…national security, strengthen communities, and protect the people we…
Added 2 hours ago
WI
Senior Mechanical Engineer (Plant Design)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 2 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
…test, and review software, not an optional accelerant a few people…
Added 2 hours ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
…priorities, ensuring reliability improvements while supporting business growth and addressing performance gaps. It also involves coordinating with internal and external stakeholders to…
Added 2 hours ago
S
Asset Integrity Manager
Shell
Scotford, AB
- Full-time
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity…
Added 3 hours ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
…needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada’s leading law firms with a team of innovative, proactive and…
Added 3 hours ago
VW
Key Account Manager Ontario - Barebells I Canada
Vitamin Well Group
ON · Ontario, Canada
- Full-time
At Vitamin Well Group, we believe that a great workplace fuels great products. With over 750 employees worldwide, our people play an important role in how we build brands, develop products…

Monachus Solutions

Senior Operations & Delivery Manager

Vancouver, BC, Canada

$100,000 to $140,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Senior Operations & Delivery Manager

Vancouver, BC | Hybrid (3-4 days in-office) | CAD $ 100,000-140,000 | Full-time

About Monachus

Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done.

“Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens.

The Role

We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices.

You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows.

What You'll Do

Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them.
Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out.
Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show.
Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first.
Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs.
Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant.
Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along.
Support the team. Partner on retention, culture, and working-model decisions as we grow.

What We're Looking For

Experience & Background

5+ years in delivery operations, PMO, or professional services operations
Experience running resourcing and capacity planning across multiple client engagements at once
Have owned or closely managed delivery financials like billing, utilization, and margin
Experience building delivery processes from scratch at a growing company, not just kept existing ones running
Communicate directly and clearly with clients, consultants, and leadership
Are comfortable with ambiguity and broad ownership in a startup environment

Tools & Systems

Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility.
Able to build and maintain reporting on capacity, utilization, and engagement performance.
Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations.

Bonus Points

Exposure to GRC, SOC 2 or security/compliance is a plus.
Experience leading AI adoption or other change initiatives
Experience designing and delivering consultant training or professional-skills workshops.

Culture Fit Matters at Monachus

You’ll Thrive Here If You

Constantly look for ways to improve systems, workflows, and delivery quality
Collaborate well and prioritize alignment over ego
Can take direction, follow operating systems, and improve them instead of fighting them
Move fast without sacrificing quality
Take ownership and operate with high accountability
Enjoy building scalable processes and improving how work gets done
Are curious about new tools and technologies and actively experiment with AI to improve how work gets done

Why Monachus

Direct impact with startup founders and leadership teams
Small, high-trust team with autonomy
Strong focus on quality, structure, and continuous improvement
Work that values originality, depth, and thoughtful execution over templates or audit checklists

Applications are reviewed on a rolling basis.

We review every application. If you're a fit, someone from our team will reach out within 5 business days to introduce themselves and share next steps.

Apply About employer

More about this job

Responsibilities

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Requirements

Requires 5+ years in delivery operations, PMO, or professional services operations, including multi-engagement capacity planning and experience managing delivery financials. Candidates should have built processes in a growing company, communicate clearly with clients and teams, be comfortable with ambiguity, and use project-management, time-tracking, reporting, and AI tools effectively.

Skills

Delivery Operations
Capacity Planning
Resource Management
Delivery Financial Management
Billing Accuracy
Utilization Tracking
Engagement Profitability
Risk Management
Client Communication
Process Improvement
Change Management
AI Adoption
Reporting
Consultant Training
Project Management Tools
Time-Tracking Tools

Visa sponsorship

Not detected in the job text

Keywords

Delivery Operations
Professional Services Operations
PMO
Capacity Planning
Resource Planning
Client Engagements
Delivery Standards
Billing
Utilization
Engagement Profitability
Margin
Risk Management
Scope Management
Client Communication
Sales-to-Delivery Handoffs
Renewals
Consultant Onboarding
Communication Training
Meeting Frameworks
Process Improvement
Artificial Intelligence
Change Management
Project-Management Tools
Time-Tracking Tools
Reporting
GRC
SOC 2
Security
Compliance

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