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Added 26 mins ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Industrial Consulting (SIC) – Providing lifecycle services focused on operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and…
Added 26 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 26 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 56 mins ago
B
Food Services Aide
Baycrest
Toronto, ON
- Full-time
Our integrated continuum - spanning hospital care, long-term care and community-based seniors’ services - ensures every older adult benefits from evidence-based practice, geriatric medicine…
Added 56 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Shelburne, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
MS
TwelvEight Kitchen Manager
McMasters Student Union
Hamilton, ON
- Full-time
…activities. The Kitchen Manager provides efficient and effective management of all food services at 1280 and Union Market. Must ensure that all requirements of the MSU, applicable codes and…
Added 1 hour ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Okotoks, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Bedford, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
W
(CAN) Gérant de rayon OMNI
Walmart
Rouyn-Noranda, QC
- Part-time
The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes…
Added 1 hour ago
CB
Senior Property Manager
Coldwell Banker Real Estate Management Leaders
Brampton, ON
- Full-time
Company Description Coldwell Banker Real Estate Management Leaders combines more than a century of Coldwell Banker® brand expertise with the knowledge and experience of seasoned property…
Added 1 hour ago
J
Retail store department head
JobsMedia.io
Fort Simpson, NT
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring…
Added 2 hours ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
…strength and stability of an established industry leader with the customer-focused approach of a specialized technical distributor. We are seeking an experienced Western Regional Sales…
Added 4 hours ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Ottawa, ON
- Full-time
…Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust…
Added 4 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
…portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000…
Added 4 hours ago
Front of House - Late Night Server
Northland Properties
Sherwood Park, AB
Employee and Family Assistance Program (counselling, wellness services, etc.)
Added 5 hours ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
…completion while communicating with stakeholders across the Club Services and Construction and Design…
Added 5 hours ago
N
Growth Operations Manager
nesto
Toronto, ON
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 5 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Track key performance indicators (KPIs) related to supply chain and warehouse operations, such as on-time delivery, order accuracy, and inventory turnover. Provide regular reports to senior…
Added 6 hours ago
ML
Restaurant supervisor
Mezza Lebanese Kitchen
Truro, NS
- Full-time

Monark

Order Processing Associate

Surrey, BC, Canada
White Rock, BC, V4N 4N2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ year of experience in customer service, order processing, or support roles.
Posting language: English
Posted: Oct 30, 2026

Original job description

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution - ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.

Key Responsibilities

Client Coordination

Clearly communicate with clients and providers throughout the service process.

Serve as a primary point of contact for client inquiries related to service status and timelines.

Provide regular updates to clients via phone, email, or the client portal.

Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.

Service Fulfillment Support

Coordinate the intake of new client service requests.

Follow up with providers and other stakeholders to obtain necessary information or approvals.

Ensure timely processing and tracking of each case from start to completion.

Maintain detailed written documentation of all interactions and progress.

Process Ownership and Problem Solving

Take ownership of assigned cases and see each through to resolution.

Escalate complex issues when needed and contribute to process improvement ideas.

Proactively manage timelines and flag delays to appropriate team members.

Qualifications and Skills

Required:

1+ year of experience in customer service, order processing, or support roles.

Strong communication skills - both verbal and written - with attention to clarity and professionalism.

Ability to multitask and manage deadlines in a fast-paced, process-driven environment.

Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).

Strong organizational skills and attention to detail.

Comfortable navigating internet-based systems and client portals.

Preferred:

Experience in administrative, coordination, or logistics support.

Ability to work independently and as part of a team.

Familiarity with service intake or case management processes.

Bilingual or multilingual skills are an asset.

What We Offer

Meaningful Work: Help people gain access to essential and often life-enhancing services.

Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

Long-Term Opportunity: This is a permanent position with room to grow and develop.

Apply About employer

More about this job

Responsibilities

Coordinate client service requests from intake through resolution, communicating with clients, providers, and internal teams to support timely fulfillment. Track cases, maintain detailed documentation, manage timelines, resolve or escalate issues, and contribute ideas for process improvement.

Requirements

Requires at least one year of experience in customer service, order processing, or a support role, along with strong written and verbal communication, organization, attention to detail, and the ability to manage deadlines. Candidates should be comfortable with Microsoft Office tools and internet-based systems; administrative, coordination, logistics, case management, and multilingual experience are preferred or considered assets.

Skills

Client Communication
Customer Service
Order Processing
Service Request Coordination
Case Management
Provider Coordination
Documentation
Follow-Up
Time Management
Multitasking
Problem Solving
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams

Benefits

Meaningful Work
Autonomy and Ownership
Supportive Culture
Long-Term Growth Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Client Coordination
Service Fulfillment
Service Requests
Service Intake
Case Management
Provider Coordination
Client Portal
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Documentation
Follow-Up
Timeline Management
Deadline Management
Problem Solving
Issue Escalation
Process Improvement
Administrative Support
Logistics Support
Operations
Customer Success
Multilingual Skills

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