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Added 2 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Added 2 mins ago
BS
Bilingual Mortgage Verification Specialist
Bilingual Source
Toronto, ON
- $60,000 to $62,000 CAD / year
- Full-time
Languages: Strong written and spoken French and English required for professional communication with internal and external stakeholders.
Added 2 mins ago
P
Reimbursement & Logistics Manager
Pharmacy.ca
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
Direct Reports: Reimbursement Program Coordinators and Administrative Assistant
Added 2 mins ago
P
Order Coordinator
Pharmacy.ca
Toronto, ON · North York, ON
- $21 to $25 CAD / hour
- Temporary
This is an excellent opportunity for someone with strong administrative, communication, and customer service skills who can work efficiently in a fast-paced healthcare environment.
Added 2 mins ago
P
Outside Sales Specialist
ProxyLink
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
Are you an experienced sales professional with a background in finance and leasing? ProxyLink is working with a client in the finance and leasing industry who is looking to hire a…
Added 2 mins ago
CI
Client Services Representative
CMB Insurance Brokers
AB · Greater Edmonton Metropolitan Area
- Full-time
This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or…
Added 2 mins ago
IE
Office Coordinator
INK Entertainment Group
Toronto, ON
- Full-time
…This individual will play an important role in maintaining a professional, welcoming, and well-organized workplace while providing administrative and operational support to leadership and…
Added 2 mins ago
LL
Legal Assistant - Health Law - 3+ Years - London (Hybrid)
Lerners LLP
London, ON
- Full-time
…role in client intake, file management, litigation support, administrative coordination, and day-to-day organization of busy practices. The Legal Assistant will work closely with lawyers…
Added 2 mins ago
D
Administrator, Revenue Control (6 Month)
Dream
Toronto, ON
- Full-time
…benefits, mental health resources, access to perks and discounts, professional development support, and team-building and social…
Added 2 mins ago
B&
Nuclear Buyer
Black & McDonald Limited
Pickering, ON
- Full-time
Black & McDonald’s Power Generation team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for…
Added 2 mins ago
Executive Assistant
Pomerleau
Montreal, QC
…procurement standards across the province. This role blends administrative excellence, technical coordination, and industry awareness - ideal for someone who thrives in a fast paced,…
Added 2 mins ago
UO
Research Assistant
University of Ottawa
Ottawa, ON · Social Sciences Building
- Part-time
Experience coordinating events or projects, whether in an academic, community or professional setting
Added 2 mins ago
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Administrative Assistant
Associa
Surrey, BC
- $36,000 to $38,000 CAD / year
- Full-time
Associa BC is looking for a full-time, permanent Administrative Assistant to supports and assists general office activities and projects with administrative tasks. Provides customer service…
Added 2 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
Added 2 mins ago
Coordinator, Warehouse - Road
DSV
Brampton, ON
Various customer related and administrative duties as needed
Added 2 mins ago
Utility Worker, Supply and Distribution
Nova Scotia Health and IWK Health
Halifax, NS
…inquiries/orders (including telephone requests) in a timely and professional manner, ensuring all necessary information is logged; providing relief for the Dispatch Clerk during absences…
Added 17 mins ago
LT
Specialist, HR Business Partner (Permanent - Part-time 28hrs/week)
L3Harris Technologies
Montreal, QC
- Part-time
Provide comprehensive HR administrative support and coordination for the business unit.
Added 17 mins ago
RB
Accounting Assistant (Fixed-Term, approx. 15-17 months)
RDH Building Science
Burnaby, BC
- Full-time
Perform other administrative and accounting duties as assigned.
Added 17 mins ago
A&
Junior Law Clerk - Real Estate
Aird & Berlis LLP
Toronto, ON
- Full-time
…client service we provide. We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things: client service, your career…
Added 17 mins ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
· Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
Added 17 mins ago
CH
Clinic Experience Associate
CBI Health
Maple Ridge, BC
- Full-time
…Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from…
Added 17 mins ago
CH
Clinic Experience Associate
CBI Health
Courtenay, BC
- Part-time
…Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from…
Added 17 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Whitby, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 17 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Tsawwassen, BC
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 17 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Milton, ON
- Full-time
Assist in prescription preparation to company's standards and professional services

Monark

Order Processing Associate

Surrey, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Experience: 1+ year of experience in customer service, order processing, or support roles.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Group Medical (a Monark Group Company), we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution - ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.

Key Responsibilities

Client Coordination

Clearly communicate with clients and providers throughout the service process.

Serve as a primary point of contact for client inquiries related to service status and timelines.

Provide regular updates to clients via phone, email, or the client portal.

Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.

Service Fulfillment Support

Coordinate the intake of new client service requests.

Follow up with providers and other stakeholders to obtain necessary information or approvals.

Ensure timely processing and tracking of each case from start to completion.

Maintain detailed written documentation of all interactions and progress.

Process Ownership and Problem Solving

Take ownership of assigned cases and see each through to resolution.

Escalate complex issues when needed and contribute to process improvement ideas.

Proactively manage timelines and flag delays to appropriate team members.

Qualifications and Skills

Required:

1+ year of experience in customer service, order processing, or support roles.

Strong communication skills - both verbal and written - with attention to clarity and professionalism.

Ability to multitask and manage deadlines in a fast-paced, process-driven environment.

Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).

Strong organizational skills and attention to detail.

Comfortable navigating internet-based systems and client portals.

Preferred:

Experience in administrative, coordination, or logistics support.

Ability to work independently and as part of a team.

Familiarity with service intake or case management processes.

Bilingual or multilingual skills are an asset.

What We Offer

Meaningful Work: Help people gain access to essential and often life-enhancing services.

Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

Long-Term Opportunity: This is a permanent position with room to grow and develop.

Apply About employer

More about this job

Responsibilities

Coordinate client service requests from intake through resolution, communicating with clients, providers, and internal teams to support timely fulfillment. Track cases, maintain detailed documentation, manage timelines, resolve or escalate issues, and identify opportunities to improve processes.

Requirements

Applicants need at least one year of experience in customer service, order processing, or a support role, along with strong communication, organizational, and multitasking skills. They should be comfortable using Microsoft Office and internet-based systems; administrative or logistics experience and familiarity with case management are preferred.

Skills

Client Communication
Customer Service
Order Processing
Service Request Coordination
Case Management
Provider Coordination
Documentation
Follow-Up
Time Management
Multitasking
Problem Solving
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams

Benefits

Meaningful Work
Autonomy and Ownership
Supportive Culture
Long-Term Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Service Requests
Client Coordination
Provider Coordination
Service Fulfillment
Case Management
Case Tracking
Client Portal
Documentation
Follow-Up
Timeline Management
Issue Escalation
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Administrative Support
Logistics Support

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