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Added 1 min ago
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Client Service Associate, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
As a Client Service Associate with BMO Nesbitt Burns, you’ll be an integral part of an Investment Advisor team, helping deliver a high-quality wealth management experience to clients.
Added 1 min ago
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Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 16 mins ago
HR
Operations Associate
Harry Rosen
NS · Toronto, ON · Cumberland
- Part-time
Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
Added 16 mins ago
ScotiaMcLeod Business Development Associate
Scotiabank
Vancouver, BC
As a Business Development Associate, you will work with an Advisor to support growth through prospecting and developing new client relationships.
Added 16 mins ago
RU
Tax Senior Associate - Private Company
RSM US LLP
Toronto, ON
- Full-time
Minimum of 2 years of experience working in public accounting with an emphasis on taxation and/or private client taxation. Most recent years should include experience in managing client…
Added 16 mins ago
Graduate Office Assistant
University of Toronto
Toronto, ON
Under the direction of the Associate Director, Graduate Academic Services, this position provides front-line administrative support for the graduate program in the Department of Computer…
Added 16 mins ago
IC
Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
- Contract
We are seeking an experienced and strategic associate SEO director to join our Digital Media team at Innocean on a 18 month full-time contract, covering a maternity leave. This role owns…
Added 16 mins ago
PE
Commis d'entrepôt
Promark Electronics Inc., a division of Electrical Components International
Montreal, QC
- Full-time
…and adhering to safety and quality standards, the Warehouse Associate aims to ensure on-time delivery, maintain accuracy, support operational efficiency, enhance customer satisfaction and…
Added 16 mins ago
BG
Litigation Associate
Bennett Gastle Professional Corporation
Whitby, ON
- Full-time
Bennett Gastle PC is looking for a litigation associate with 3 to 5+ years of civil litigation experience to join our boutique litigation practice.
Added 16 mins ago
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Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
…on individual factors, including education, qualifications, experience, and internal…
Added 16 mins ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
…on individual factors, including education, qualifications, experience, and internal…
Added 31 mins ago
GD
DYNAMITE - Stylist - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Minimum of 2 years of experience as a stylist or retail sales associate
Added 31 mins ago
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Personal Banking Associate - Cure Labelle (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 31 mins ago
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Customer Experience Associate
TD
Surrey, BC
- Part-time
…get a sense of achievement by providing excellent customer experience? If so, then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
Added 31 mins ago
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Category Growth Specialist, Protein
Sysco
Calgary, AB · Sysco Calgary
- Full-time
…Coordinate the proposal process for local contracts, addressing client needs and…
Added 31 mins ago
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Business Development Associate
Corpay
Montreal, QC
- Full-time
…are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be…
Added 31 mins ago
K
Associate Director, Broadcast Creative Producer
Klick
Toronto, ON
- Full-time
The Associate Director, Creative Production leads the delivery of broadcast, video, and integrated content from early creative development through final asset delivery. Working closely with…
Added 46 mins ago
CI
Senior Lease Analyst (6-Month Contract)
Colliers International
Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing…
Added 46 mins ago
K
Associate, International Trade
KPMG
ON · Toronto, Ontario
- Full-time
…with advisors, accountants and other professionals on complex client engagements across a broad range of legal and tax-related practice…
Added 46 mins ago
K
Group Design Supervisor
Klick
Toronto, ON
- Full-time
…designers. The role partners with Creative leadership, copy, client services, and cross-functional teams to turn strategic briefs into compelling, well-crafted visual solutions and is…
Added 46 mins ago
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Associate Director, Broadcast Creative Producer
Klick
Toronto, ON
- Full-time
The Associate Director, Creative Production leads the delivery of broadcast, video, and integrated content from early creative development through final asset delivery. Working closely with…
Added 1 hour ago
S
Business Development Manager
Sysco
Victoria, BC · Sysco Victoria
- Full-time
…Coordinate the proposal process for local contracts, addressing client needs and…
Added 1 hour ago
S
Key Account Representative
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates…
Added 1 hour ago
CB
Associate Lawyer
CAPRARA BARRISTERS (CBLAW)
Toronto, ON
- Full-time
CBLAW is committed to understanding each client’s legal matters in depth, setting clear goals, and preparing them for long-term success. The firm’s client-centered approach is supported by…
Added 1 hour ago
Investment Associate (Contract position)
The Canada Life Assurance Company
Winnipeg, MB
The Investment Associate plays a key supporting role in delivering a high-quality advisory and investment experience to high-net-worth clients. Working closely with Investment Counsellors,…

Monark

Order Processing Associate

Surrey, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Experience: 1+ year of experience in customer service, order processing, or support roles.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Group Medical (a Monark Group Company), we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution - ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.

Key Responsibilities

Client Coordination

Clearly communicate with clients and providers throughout the service process.

Serve as a primary point of contact for client inquiries related to service status and timelines.

Provide regular updates to clients via phone, email, or the client portal.

Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.

Service Fulfillment Support

Coordinate the intake of new client service requests.

Follow up with providers and other stakeholders to obtain necessary information or approvals.

Ensure timely processing and tracking of each case from start to completion.

Maintain detailed written documentation of all interactions and progress.

Process Ownership and Problem Solving

Take ownership of assigned cases and see each through to resolution.

Escalate complex issues when needed and contribute to process improvement ideas.

Proactively manage timelines and flag delays to appropriate team members.

Qualifications and Skills

Required:

1+ year of experience in customer service, order processing, or support roles.

Strong communication skills - both verbal and written - with attention to clarity and professionalism.

Ability to multitask and manage deadlines in a fast-paced, process-driven environment.

Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).

Strong organizational skills and attention to detail.

Comfortable navigating internet-based systems and client portals.

Preferred:

Experience in administrative, coordination, or logistics support.

Ability to work independently and as part of a team.

Familiarity with service intake or case management processes.

Bilingual or multilingual skills are an asset.

What We Offer

Meaningful Work: Help people gain access to essential and often life-enhancing services.

Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

Long-Term Opportunity: This is a permanent position with room to grow and develop.

Apply About employer

More about this job

Responsibilities

Coordinate client service requests from intake through resolution, communicating with clients, providers, and internal teams to support timely fulfillment. Track cases, maintain detailed documentation, manage timelines, resolve or escalate issues, and identify opportunities to improve processes.

Requirements

Applicants need at least one year of experience in customer service, order processing, or a support role, along with strong communication, organizational, and multitasking skills. They should be comfortable using Microsoft Office and internet-based systems; administrative or logistics experience and familiarity with case management are preferred.

Skills

Client Communication
Customer Service
Order Processing
Service Request Coordination
Case Management
Provider Coordination
Documentation
Follow-Up
Time Management
Multitasking
Problem Solving
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams

Benefits

Meaningful Work
Autonomy and Ownership
Supportive Culture
Long-Term Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Service Requests
Client Coordination
Provider Coordination
Service Fulfillment
Case Management
Case Tracking
Client Portal
Documentation
Follow-Up
Timeline Management
Issue Escalation
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Administrative Support
Logistics Support

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