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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 13 mins ago
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Retail Sales & Delivery Associate
Fire & Flower Inc.
Bracebridge, ON
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
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Sales Associate
Laura Canada
Niagara-on-the-Lake, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
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Warehouse & Delivery Assistant
GCHC
Guelph, ON
- Contract
The Warehouse and Delivery Associate plays an important role in the SEED's food distribution network, helping ensure nutritious food reaches community organizations, schools, and households…
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SEASONAL ASSOCIATE
Boutique La Vie En Rose
Lethbridge, AB
You listen to customers’ needs to provide exceptional customer service;
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SALES ASSOCIATE
Boutique La Vie En Rose
Regina, SK
You listen to customers’ needs to provide exceptional customer service;
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SALES ASSOCIATE
Boutique La Vie En Rose
Winnipeg, MB
You listen to customers’ needs to provide exceptional customer service;
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Retail Sales Consultant (Part Time)
Mister Safety Shoes
Milton, ON
- Part-time
We are currently looking for 1 Part Time Retail Associate to join our Milton location.
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Lumber & Building Materials Sales Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
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Assoc., Expérience client
TD
Montreal, QC
- Full-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
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Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
…minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned…
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Overnight Freight Associate Part Time (SOUTH KEYS)
The Home Depot Canada
Ottawa, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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Lot Associate Part-Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
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Sales Associates Part-Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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TH
Hardware Sales Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Merchandising Execution Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
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Kitchen & Bath Sales Associate - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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General Help - Tim Hortons Victoria Hospital
Compass Group Canada
London, ON
- $17.95 CAD / hour
- Full-time
Seeking a reliable, customer-focused General Help associate at our Tim Hortons located in Victoria Hospital. Duties include food and beverage preparation, cash handling, shipping &…
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Merchandising Associate Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
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TH
Associé(e) aux ventes - Quincaillerie (Temps partiel)
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Associate Category Manager - Welding products
Tenaquip
Senneville, QC
- Full-time
Job Purpose: The Associate Category Manager (ACM) supports activities focused on B2B sales growth, profitability, and marketing initiatives within the Welding product portfolio. In this…
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Sales Associate Part-Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…

Monark

Order Processing Associate

Surrey, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Experience: 1+ year of experience in customer service, order processing, or support roles.
Posting language: English
Posted: Nov 4, 2026

Original job description

At Group Medical (a Monark Group Company), we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution - ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.

Key Responsibilities

Client Coordination

Clearly communicate with clients and providers throughout the service process.

Serve as a primary point of contact for client inquiries related to service status and timelines.

Provide regular updates to clients via phone, email, or the client portal.

Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.

Service Fulfillment Support

Coordinate the intake of new client service requests.

Follow up with providers and other stakeholders to obtain necessary information or approvals.

Ensure timely processing and tracking of each case from start to completion.

Maintain detailed written documentation of all interactions and progress.

Process Ownership and Problem Solving

Take ownership of assigned cases and see each through to resolution.

Escalate complex issues when needed and contribute to process improvement ideas.

Proactively manage timelines and flag delays to appropriate team members.

Qualifications and Skills

Required:

1+ year of experience in customer service, order processing, or support roles.

Strong communication skills - both verbal and written - with attention to clarity and professionalism.

Ability to multitask and manage deadlines in a fast-paced, process-driven environment.

Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).

Strong organizational skills and attention to detail.

Comfortable navigating internet-based systems and client portals.

Preferred:

Experience in administrative, coordination, or logistics support.

Ability to work independently and as part of a team.

Familiarity with service intake or case management processes.

Bilingual or multilingual skills are an asset.

What We Offer

Meaningful Work: Help people gain access to essential and often life-enhancing services.

Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

Long-Term Opportunity: This is a permanent position with room to grow and develop.

Apply About employer

More about this job

Responsibilities

Coordinate client service requests from intake through resolution, communicating with clients, providers, and internal teams to support timely fulfillment. Track cases, maintain detailed documentation, manage timelines, resolve or escalate issues, and identify opportunities to improve processes.

Requirements

Applicants need at least one year of experience in customer service, order processing, or a support role, along with strong communication, organizational, and multitasking skills. They should be comfortable using Microsoft Office and internet-based systems; administrative or logistics experience and familiarity with case management are preferred.

Skills

Client Communication
Customer Service
Order Processing
Service Request Coordination
Case Management
Provider Coordination
Documentation
Follow-Up
Time Management
Multitasking
Problem Solving
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams

Benefits

Meaningful Work
Autonomy and Ownership
Supportive Culture
Long-Term Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Service Requests
Client Coordination
Provider Coordination
Service Fulfillment
Case Management
Case Tracking
Client Portal
Documentation
Follow-Up
Timeline Management
Issue Escalation
Process Improvement
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Administrative Support
Logistics Support

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