Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You ensure quality in the factory and are responsible for meeting quality targets. You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department. You grow your team’s capabilities and coordinates departmental activities in accordance with corporate standards, local requirements and ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate quality.
How you will contribute
You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met. You will develop and track your department’s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and periodically checking and taking action to stay on track. In addition, you will ensure that there is strict adherence with all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company’s image, policies and business. As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Relevant experience (operations, quality and/or R&D)
- Project management and managing multiple priorities
- Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material
- Communicating effectively and leading cross-functional teams
- Statistical processes and problem-solving techniques
- Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
- Working with customers on quality related issues
What you need to know about this position:
The primary responsibilities of this position will be to ensure that finished product and WIP are within specification and in compliance with Mondelez guidelines and expectations. Support Business Development and Commercialization Activities during Trials and FPAs. Lead the Hold & Release program and Support Product Traceability. Support implementation of SPC, Process capability; develop reports and provide training for monitoring in iQS. Actively participation in DMS 3 and 4 to rise non-conformances to the Quality System and coordinate and execute RCA.
Support Internal Quality Audit Program.
What extra ingredients you will bring:
- This role is the local leader for the Quality Process Function at the plan; leading all Operations Compliance programs such as HOLD & Release, Positive Release, CTQs, GMPs.
- Coordinate the workload for the Senior Quality Specialist and Quality Specialist to support the activities on the manufacturing floor to ensure Finished Product and WIP are produced within Specifications. Provide training when gaps are detected.
- Manage the CES program with the Sr. Quality Specialist to ensure the schedule is being followed in a timely manner
- Support Compliance Manager by participating on Sensory Program activities, internal audits and other tasks as needed.
- Act as Quality Contact point on DMS 3 by attending, when possible, to meetings or by designating attendees to DMS meetings.
- Execute product traceability and Hold and Release activities when product out-of-spec is produced. Coordinate completion of Quality Incident Report and data review with the BULs and Corporate.
- Generate CTQ data in iQS to be provided as support for product trials and FPAs. Attend to BD meetings.
- Primary contact for consumer complaint management. Review and fine tune the report with the Quality team to complete Quality Dashboard and Corporate Reports on the Corporate Share Point.
- Participate in Corporate Quality Audits and Third-Party Audits. Hold a role as part of internal auditing team at the plant. Performing Internal audits and participating in cross-audit programs with other plants. Provides information to document RCAs and execute activities to close open CAPAs.
Education / Experience:
- Bachelor’s degree in food science or Engineering/ Chemical or Food Engineering
- 5-7-years’ experience in a related field
Job specific requirements:
- Drive for Results- can be counted on to meet goals successfully; is constantly and consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results.
- Priority Setting- Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
- Dealing with Ambiguity – can comfortably handle risk and uncertainty; doesn’t get upset when things are up in the air; deals effectively with change and shifts gears appropriately.
- Managerial Courage – 7 direct reports - takes a position and stands by it; provides direct, actionable feedback; is not afraid to take negative action when necessary.
- Interpersonal Savvy – Relates well to all kinds of people in organization; builds and leverages relationships; can diffuse high-tension situations effectively.
- Conflict Management – reads situation quickly; good at focused listening; can hammer out agreements and settle disputes equitably.
- Perseverance – pursues tasks with energy, drive and need to finish; does not give up until task is complete.
- Project Management – sets objectives and goals; breaks project down into steps; anticipates and adjusts for roadblocks; measures performance against goals.
- Excellent Communication Skills (Written & Oral) – ability to assist managers in writing logical, well thought out disciplinary memos and performance plans. Highly skilled at planning and prioritizing tasks
- Strong communication and interpersonal skills
- Coaching mindset and ability to function in a servant-leadership model.
- Good analytical and problem solving skills.
- Ability to successfully collaborate across different teams and stakeholders.
- Flexibility to adapt to a dynamic and fast paced high performance work system.
- Exhibit learning agility and display potential to grow in the organization by taking up diverse and challenging assignments.
Work schedule:
On Site Monday to Friday.
This is a 24/7 running manufacturing facility. Support could be required on weekends as needed.


Salary and Benefits:

The expected base salary range for this position is $84,500 to $105,650 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results.

Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements.

AI may be used as part of the recruitment process and in accordance with local laws.

This posting is for a current vacancy.
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
RegularSupply Chain Quality AssuranceProduct Quality, Safety and Compliance
