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Moneris

Bilingual Customer Service Representative III - Technical

Toronto, ON, Canada
Montreal, QC, Canada

Full-time

Apply on moneris.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 13, 2026

Original job description

English section of this bilingual listing.

As a Customer Service Representative III - Technical, you will provide end-to-end support of the Moneris Restaurant vertical for customer's daily processing needs. You will meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Location: You will be based in our Toronto, Montreal or Sackville office in a Hybrid work model.

Reporting Relationship: You will report to the Team Lead, Customer Service.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $44,200 - $60,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

Deliver the best-in-class customer service throughout customer journey within the Moneris Restaurant vertical, via inbound and outbound support.
Take ownership of customer from pilot, onboarding, technical and escalation support until resolution, partnering with internal Moneris teams.
Build and maintain relationships within the Moneris Restaurant vertical, ensuring highest level of support and communication following our service requirements.
Deliver customer education and training sessions tailored to merchant needs, organize virtual training sessions and situational coaching to junior team members.
Identify process gaps, training, or product opportunities, providing application and software user feedback, process improvements and recommendations to achieve departmental targets and reducing costs.
Raise product issues and recommendations for improvement to appropriate Agile Teams through Agile Channels.

Your Moneris Career - What you bring

Post-secondary diploma or degree in a technical field, or a related field or equivalent experience.
3+ years of experience in technical support and customer service, or equivalent experience solving complex technical issues.
Willingness to participate in professional development activities to stay current on industry knowledge in a constantly evolving industry.
Experience evaluating customers issues for positive end-to-end customer experience.
Prior experience with restaurant systems is an asset (POS, order management system, software).
Bilingual in French and English (reading, writing and verbal) is required.
Work on different shifts in a 24/7 environment.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Read the full bilingual original

L'opportunité - Votre carrière à Moneris

Vous serez responsable d'offrir l'excellence du service à la clientèle aux commerçants du segment de la restauration de Moneris et de fournir un dépannage et un soutien technique détaillé pour les besoins de traitement quotidiens des clients. Vous serez également responsable de soutenir les objectifs globaux de service à la clientèle fixés par le service, en offrant des conseils supplémentaires, y compris la vente croisée de produits et de services.

Emplacement: Vous travaillerez dans un mode de travail hybride à partir de notre bureau de Toronto, Montréal ou Sackville.

Type de publication: Remplacement.

Échelle salariale: Le salaire de base prévu pour ce poste se situe entre 44,000 $ et 60,000 $.

La rémunération totale peut également inclure des éléments variables ou discrétionnaires, y compris des primes et des commissions. Les offres d'emploi sont personnalisées en fonction de différents facteurs comme l'expérience, la formation, les compétences, les attestations et les besoins de l'entreprise.

Vos responsabilités - Votre carrière à Moneris

Fournir un soutien technique à nos clients du secteur de la restauration par téléphone, par le biais d’appels entrants et sortants.
Prendre en charge le client depuis la mise en service, le support technique jusqu'à la résolution, en partenariat avec les équipes internes de Moneris.
Développer et maintenir des relations avec nos clients du secteur de la restauration, en assurant le plus haut niveau de support et de communication conformément à nos exigences de service.
Mettre en place des séances de formation et d'éducation pour nos clients en fonction de leurs besoins, et organiser des sessions de formation virtuelles et du coaching situationnel pour les membres juniors de l'équipe.
Identifier les lacunes dans les processus, la formation ou les opportunités de produits, en fournissant des commentaires sur les applications et les logiciels, des améliorations de processus et des recommandations afin d'atteindre les objectifs du département et de réduire les coûts.
Soumettre les problèmes liés aux produits et les recommandations d'amélioration aux équipes Agile appropriées par le biais des canaux Agile.

Votre profil - Votre carrière à Moneris

Diplôme d’études postsecondaires ou diplôme dans une discipline connexe.
3+ ans d'expérience dans le domaine du service à la clientèle et support technique, ou expérience équivalente à résoudre des problèmes techniques complexes.
Volonté de participer à des activités de développement professionnel afin de rester informé de l'évolution constante du secteur.
Expérience à évaluer les problèmes des clients pour assurer une expérience positive de bout en bout.
Une expérience préalable des systèmes de restauration est un atout (POS, système de gestion des commandes, logiciel).
Maîtrise de l'anglais et du français (lu, écrit et parlé) est requis.
Capacité à travailler selon différents horaires, y compris les soirs, les week-ends et les jours fériés, dans un environnement 24 heures sur 24, 7 jours sur 7.

Vos avantages - Votre carrière à Moneris

À Moneris, nous croyons qu'il faut vous donner les moyens de réussir, tant sur le plan personnel que professionnel. En tant que membre de notre équipe, vous aurez accès à des ressources, à des occasions et à un environnement inclusif qui soutiendra votre perfectionnement et votre carrière.

Programme de rémunération globale complet, incluant des primes au rendement, des avantages flexibles à partir du premier jour de travail, et le choix entre un CSS (Compte Soins de santé) et un CDP (Compte de dépenses personnel).
Soutien à la planification de la retraite, comprenant des programmes de participation aux bénéfices avec contributions de l'entreprise et un régime de retraite à cotisation déterminée.
Occasions de croissance et de perfectionnement, y compris un accès illimité à Coursera, des programmes de mentorat et une plateforme technologique interne pour projets à court terme.
Soutien complet au bien-être, avec un programme d'aide aux employé(e)s et à leur famille, des soins de santé virtuels en tout temps et des initiatives de bien-être au travail.
Reconnaissance et récompenses, avec des programmes de reconnaissance à l'échelle de l'entreprise, des avantages bancaires exclusifs auprès de RBC et de BMO, et l'accès à des réductions avantageuses pour le personnel.

Pour en savoir plus sur les avantages sociaux dont vous bénéficiez en tant qu'employé(e) de Moneris, rendez-vous sur Moneris.com/carriere.

Your Moneris Career - The Opportunity

Location: You will be based in our Toronto, Montreal or Sackville office in a Hybrid work model.

Reporting Relationship: You will report to the Team Lead, Customer Service.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $44,200 - $60,000.

Your Moneris Career - What you'll do

Deliver the best-in-class customer service throughout customer journey within the Moneris Restaurant vertical, via inbound and outbound support.
Take ownership of customer from pilot, onboarding, technical and escalation support until resolution, partnering with internal Moneris teams.
Build and maintain relationships within the Moneris Restaurant vertical, ensuring highest level of support and communication following our service requirements.
Deliver customer education and training sessions tailored to merchant needs, organize virtual training sessions and situational coaching to junior team members.
Identify process gaps, training, or product opportunities, providing application and software user feedback, process improvements and recommendations to achieve departmental targets and reducing costs.
Raise product issues and recommendations for improvement to appropriate Agile Teams through Agile Channels.

Your Moneris Career - What you bring

Post-secondary diploma or degree in a technical field, or a related field or equivalent experience.
3+ years of experience in technical support and customer service, or equivalent experience solving complex technical issues.
Willingness to participate in professional development activities to stay current on industry knowledge in a constantly evolving industry.
Experience evaluating customers issues for positive end-to-end customer experience.
Prior experience with restaurant systems is an asset (POS, order management system, software).
Bilingual in French and English (reading, writing and verbal) is required.
Work on different shifts in a 24/7 environment.

Your Moneris Career - What you get

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply on moneris.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide end-to-end technical support and customer service for the restaurant vertical, including onboarding and troubleshooting. Identify process gaps and provide product feedback to Agile teams while maintaining strong merchant relationships.

Requirements

Requires a post-secondary diploma or degree and at least 3 years of experience in technical support or customer service. Candidates must be bilingual in English and French and be available to work shifts in a 24/7 environment.

Skills

Technical support
Customer service
Bilingualism
French
English
POS systems
Order management systems
Troubleshooting
Cross-selling
Training
Coaching
Agile methodology
Relationship management
Software support

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee and family assistance program
24/7 virtual healthcare
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
Restaurant Vertical
POS
Order Management System
Agile
Bilingual
Hybrid
Onboarding
Troubleshooting
Cross-selling
Coaching
Software
Payment Processing
Professional Development
Mentorship
Virtual Healthcare
Profit-sharing
Pension Plan
Coursera

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Work requirements

Jobs in Canada