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Moneris

Field Service Technician II

AB, Canada
Edmonton, Canada

Salary range: $40,000 to $47,000. · Full-time

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Job details

Pay: Salary range: $40,000 to $47,000.
Job type: Full-time
Experience: Minimum 2 years’ experience as a technical, client-facing role
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations team and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Edmonton and will work onsite at our merchant's locations.

Reporting Relationship: You will report to the Team Lead, Field Operations Jugraj Singh.

Posting Type: Replacement.

Salary range: $40,000 to $47,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

Install, Troubleshoot, and service a wide range of electronic equipment and peripherals such as computers, printers, networks, cash registers, points-of-sale systems, security cameras as well as perform cabling installations and software updates as required.
Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
Install computers, printers, cash registers and points-of-sale systems and upgrade software.
Develop and maintain great relationships with our merchants by demonstrating professionalism at all times.Maintain tools, equipment, materials, the company vehicle and the general working evironment.
Work closely with team members to resolve merchant issues as well as share technical knowledge and field experience with other technicians.
Where required, safely perform work involving ladders, elevated equipment or working at heights in accordance with applicable training and safety requirements.

Your Moneris Career - What you bring

Ability to use ladders and perform elevated work where required
Commitment to following all health, safety and security procedures
Ability to lift, carry and transport technical equipment and tools
Good organizational and time-management skills
Ability to work independently and manage multiple priorities while travelling between merchant locations.

Ability to work in confined spaces and handle small tools and equipment.

Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
A valid provincial driver's license.
Minimum 2 years’ experience as a technical, client-facing role
Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
Efficient and calm when dealing with situations ranging from routine to emergency.
Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance). Must also be available to work overnight shifts on installation projects.

Your Moneris Career - What you get

Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1.
RRSP matching & defined contribution pension plan.
Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program.
Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture.
Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
Company vehicle, cell phone, laptop and industry specific tools provided.
Technical support 24/7 dedicated to our Technicians.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Apply About employer

More about this job

Responsibilities

The Field Service Technician will install, troubleshoot, and repair electronic equipment such as POS systems, printers, and security cameras at merchant sites. They are also responsible for maintaining professional relationships with merchants and ensuring high-quality issue resolution.

Requirements

Candidates must have a post-secondary certificate in electronics or IT, or equivalent experience, along with at least 2 years in a technical, client-facing role. A valid driver's license and the ability to perform physical tasks like lifting equipment and working at heights are required.

Skills

Technical troubleshooting
Hardware installation
Network maintenance
Point-of-sale systems
Customer service
Cabling
Software updates
Time management
Electronics repair
Field operations
Microsoft Office
Networking concepts
Equipment maintenance

Benefits

Bonuses
Flexible benefits plans
RRSP matching
Learning and development programs
LinkedIn Learning access
Coursera access
Educational assistance program
Employee assistance program
Wellness events
Paid year-end closure
Personal time off
Company vehicle
Cell phone
Laptop

Visa sponsorship

Not detected in the job text

Hiring contact

Jugraj Singh

Keywords

Field Service Technician
Electronics
Information Technology
POS
Networking
Hardware
Cabling
Troubleshooting
Installation
Customer-facing
Microsoft Office
Technical Support
Cash registers
Security cameras
Field operations

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