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Added 2 days ago
IN
Salesforce Senior Developer
IKO North America
Mississauga, ON
- Full-time
The HSS Digital Transformation Team is seeking a passionate, curious, and detail-oriented Salesforce Senior Developer to join our growing Information Technology team. The successful…
Added 2 days ago
IN
Salesforce Senior Developer
IKO North America
Mississauga, ON
- Full-time
The HSS Digital Transformation Team is seeking a passionate, curious, and detail-oriented Salesforce Senior Developer to join our growing Information Technology team. The successful…
Added 2 days ago
SP
Senior Readiness Designer
Salesforce Partner Canada
Toronto, ON
- Full-time
We are looking for a Senior Readiness Designer to elevate how the Agentforce & Data 360 Customer Success organization tells its story - internally, with executives, and with customers.
Added 2 days ago
M
Sr. Integration Developer
McKesson
Mississauga, ON
- Full-time
Experience integrating AI virtual agents or conversational AI platforms (Sierra, Salesforce Agentforce, Google CCAI, Amazon Lex, or similar) with telephony and CRM systems.
Added 3 days ago
M
Sr. Integration Developer
McKesson
Mississauga, ON
- Full-time
Experience integrating AI virtual agents or conversational AI platforms (Sierra, Salesforce Agentforce, Google CCAI, Amazon Lex, or similar) with telephony and CRM systems.
Added 3 days ago
IG
Technical Recruiter
Insight Global
Toronto, ON
- Contract
We are seeking an experienced Technical Recruiter to support high-growth Agentforce and AI organization. This role requires a strategic talent partner who can identify, engage, and hire…
Added 3 days ago
K
Senior Product Manager
Kindsight
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
Experience launching products on Salesforce, Agentforce or Bedrock, or building AI-powered features using platforms like Bedrock or Agentforce.
Added 3 days ago
S
Customer Success Manager, MuleSoft - Global Public Sector
Salesforce
Toronto, ON · Montreal, QC · Canada - Toronto
- Full-time
…transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 4 days ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 4 days ago
IG
Technical Recruiter
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Familiarity with Salesforce, Agentforce, Data Cloud, CRM technologies, or adjacent enterprise platforms.
Added 7 days ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 8 days ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables,…
Added 8 days ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
…transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 8 days ago
V
Senior Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Backend/API Developer with extensive experience in Salesforce technologies, particularly Apex, LWC, and the Salesforce platform. The ideal…
Added 8 days ago
V
Systems Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Cloud Architect with over 14 years of Salesforce experience, including a minimum of 3 years in an architectural role. The ideal candidate will…
Added 9 days ago
SP
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 10 days ago
S
Director, Talent Attraction
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 11 days ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
The Salesforce (Agentforce) Marketing Cloud Specialist will lead the execution and optimization of email campaigns in Marketing Cloud for the Supplier Analytics Program. In this role, you…
Added 11 days ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 12 days ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON
- Full-time
…transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 13 days ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 15 days ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and…
Added 15 days ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and…
Added 17 days ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 18 days ago
D
Senior Manager, Business Systems
Docker
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our…

Moneris

Product Owner - Digital Customer Support

Toronto, ON, Canada

Posting Type: Replacement Salary Range: The expected base salary range for this role is $115,000 - $136,00. · Full-time

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Job details

Pay: Posting Type: Replacement Salary Range: The expected base salary range for this role is $115,000 - $136,00.
Job type: Full-time
Experience: 5+ years of product management or product ownership experience.
Posting language: English
Posted: Sep 16, 2026

Original job description

Your Moneris Career - The Opportunity
We are seeking an experienced Product Owner, Digital Customer Support to define and execute the roadmap for our digital support platforms. This role will lead the evolution of customer self-service capabilities, conversational AI experiences, and knowledge management solutions to improve customer experience, increase self-service adoption, and reduce support effort.

The successful candidate will own the strategy, roadmap, and delivery of digital support products, including chatbots, virtual assistants, self-service journeys, knowledge management platforms, and emerging AI capabilities. You will collaborate with Operations, Customer Experience, Technology, Data, Compliance, and external partners to deliver measurable business outcomes.

This role combines product management, vendor management, AI innovation, and customer experience leadership.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
Reporting Relationship: You will report to Dana Ciobanu.
Posting Type: Replacement
Salary Range: The expected base salary range for this role is $115,000 - $136,00.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

Develop and execute the roadmap for digital customer support capabilities, aligning priorities with customer experience, operational efficiency, and business objectives.
Own and optimize customer self-service experiences across digital channels, identifying opportunities to automate high-volume support journeys and improve customer outcomes.
Lead the strategy, performance, and continuous improvement of chatbot and virtual assistant solutions, leveraging analytics and customer insights to enhance effectiveness.
Evaluate, implement, and launch AI-powered support capabilities, ensuring compliance with governance, risk, security, and responsible AI standards.
Own the strategy, governance, and lifecycle of knowledge management platforms and content, ensuring information is accurate, relevant, searchable, and accessible.
Manage relationships with chatbot, AI, and knowledge management vendors, including performance management, roadmap planning, and technology evaluations.
Partner with Customer Support, Operations, Technology, Customer Experience, Product, Marketing, Compliance, Risk, and Data teams to deliver product initiatives and improvements.
Define success metrics, measure business impact, and communicate product performance, priorities, and outcomes to senior leadership.

Your Moneris Career - What you bring
Required skills and experience

5+ years of product management or product ownership experience.
Experience managing customer-facing digital products.
Experience with chatbots, conversational AI, self-service platforms, or digital support solutions.
Experience managing third-party technology vendors.
Experience translating business challenges into scalable product solutions.
Experience working in Agile delivery environments.
Experience that would set you apart
Experience in payments, financial services, fintech, banking, or customer service operations.
Experience implementing knowledge management platforms such as Guru, Coveo, Salesforce Knowledge, Zendesk Guide, ServiceNow Knowledge Management, Bloomfire, or similar solutions.
Experience with conversational AI platforms such as Ada, Microsoft Copilot Studio, Cognigy, Kore.ai, IBM Watson, Salesforce Agentforce, Google Dialogflow, or similar technologies.
Familiarity with large language models (LLMs), generative AI, and responsible AI practices.
Experience with customer journey mapping and service design.
Certified Scrum Product Owner (CSPO) or similar certification.

Your Moneris Career - What you get
At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.
Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Product Owner will define and execute the roadmap for digital support platforms, including conversational AI and self-service capabilities. They will collaborate with cross-functional teams to optimize customer experiences and deliver measurable business outcomes.

Requirements

Candidates must have 5+ years of product management experience, specifically with digital support solutions and vendor management. Proficiency in Agile methodologies and experience with AI or knowledge management platforms are highly preferred.

Skills

Product management
Product ownership
Digital customer support
Conversational AI
Chatbots
Virtual assistants
Self-service platforms
Knowledge management
Vendor management
Agile delivery
Customer journey mapping
Service design
Data analytics
Governance
Risk management

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Coursera access
Mentorship programs
Internal gig marketplace
Employee & family assistance program
Virtual healthcare
Work from abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Hiring contact

Dana Ciobanu

Keywords

Product Owner
Digital Customer Support
Conversational AI
Chatbots
Virtual Assistants
Knowledge Management
Agile
Vendor Management
Customer Experience
Fintech
Financial Services
Guru
Coveo
Salesforce Knowledge
Zendesk Guide
ServiceNow
Ada
Microsoft Copilot Studio
Generative AI
LLMs
Responsible AI
Customer Journey Mapping
Service Design
CSPO
Automation

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