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Added 14 mins ago
FB
Janitor
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
Ensure all shared and team member spaces are well maintained, including eating areas, washrooms, and locker rooms.
Added 29 mins ago
EC
food service supervisor
Eclipse Coffee Roasters
Canmore, AB
- Full-time
Ensure that food and service meet quality control standards
Added 29 mins ago
FB
Janitor
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
Ensure all shared and team member spaces are well maintained, including eating areas, washrooms, and locker rooms.
Added 44 mins ago
HG
H&M Sales Advisor
H&M Group
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 59 mins ago
KC
Executive Assistant Manager
Kim Cosic Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead and develop a team of EAs, providing coaching, performance feedback, and career development conversations. Be equally comfortable developing team member interested in a…
Added 59 mins ago
MG
Social Worker (Professional Practice)
Michael Garron Hospital
Toronto, ON
- Temporary
Working as a member of the inter-professional team, the Social Worker will be responsible for providing assessment, consultation, treatment and education to the patient, family members and…
Added 59 mins ago
MS
Part-time Early Morning Service Team Member
Michaels Stores
Red Deer, AB
- Part-time
Store - RED DEER, ABDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout…
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Added 1 hour ago
HR
cook
Hawksworth Restaurant Group
Vancouver, BC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 1 hour ago
LS
District Teacher-Integration Support-1.0 FTE Continuing
Langley School District #35
Langley (District), BC · City of Langley, BC
- Full-time
Participation as a member of a collaborative team and consult with school-based, district and outside agency personnel, and parents to assist with:
Added 1 hour ago
MA
long haul truck driver
MORLEY ANNEAR LTD
Belle River, PE
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 1 hour ago
CM
Experienced Physiotherapist (Concussion and/or Pelvic Floor experience)
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Part-time
Musculoskeletal health and active recovery are key pillars in our integrated health model. As a member of our allied health team, you will be receiving referrals from our Medical Services,…
Added 1 hour ago
H
food service supervisor
Harvey's
Temiskaming Shores, ON · New Liskeard, ON
- Full-time
Ensure that food and service meet quality control standards
Added 1 hour ago
P
sales supervisor - retail
Petro-Canada
Kaleden, BC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 1 hour ago
I
Souscripteur principal, Solutions spécialisées
Intact
Montreal, QC
- Full-time
Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.
Added 1 hour ago
S
Unit Clerk - Odette Cancer Centre - Temporary full-time - 2026-18672 (2026-18672)
Sunnybrook
Toronto, ON
- Full-time
Requires well-developed interpersonal and team skills in an open work environment; collaborating and problem-solving as an effective member of the interprofessional team.
Added 1 hour ago
S
Unit Clerk - Odette Cancer Centre - Temporary Full-Time - 2026-16492 (2026-16492)
Sunnybrook
Toronto, ON
- Full-time
Requires well-developed interpersonal and team skills in an open work environment; collaborating and problem-solving as an effective member of the interprofessional team.
Added 1 hour ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Lead the development and implementation of agency and division policies, programs, and priorities as a member of the Division Management Team, Fisheries Management Team, and other statewide…
Added 1 hour ago
K
truck driver
K-Motion
Port Colborne, ON
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 1 hour ago
H
H&M Sales Advisor
H&M
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 2 hours ago
S
Services Lead, Stores - Full Time
Sephora
ON · Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company…
Added 2 hours ago
AR
Waitstaff
Atria Retirement Canada - Churchill Manor
AB · AB-Edmonton
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 2 hours ago
F
Fairgrounds - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
…looking for a vibrant, people-first individual to join our team as an Experience Creator - someone who brings positivity, enthusiasm, and professionalism to everything they…
Added 2 hours ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Gravenhurst, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 2 hours ago
ME
dump truck driver
Martial Excavation Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption

Moneris

Représentant(e) du service à la clientèle II - Customer Service Representative II

Sackville, NB, Canada
Toronto, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in a customer service role (call center experience is considered an asset).
Posting language: English · French
Posted: Sep 30, 2026

Original job description

English section of this bilingual listing.

As a Service Desk Representative, you will be the initial point of contact for our internal and external customers. You will be responsible for handling all customer requests within established timelines and with a high level of professionalism, with the goal of delivering exceptional service. This is a full-time permanent position.

Location: You will work from our Montreal, Sackville or Toronto office in a hybrid work environment.

Reporting Relationship: You will report to Julie Avraam.

Posting Type: Replacement.

Salary Range: The expected base salary for this position is $36,000 - $45,000.

Total compensation may also include variable or discretionary components, including bonuses and commissions. Employment offers are customized based on various factors such as experience, education, skills, certifications, and business needs.

Respond promptly to incoming calls and emails related to the opening or closing of tickets.
Resolve tickets accurately and efficiently, ensuring all relevant details are properly documented.
Perform device exchanges and ensure users are fully operational following the exchange.
Escalate unresolved issues to the appropriate technical teams when required.
Monitor system alerts and performance to proactively identify and address issues.
Meet Service Level Agreements (SLAs) for response and resolution times.
Deliver exceptional customer service and follow up to ensure user satisfaction.

Your Profile - Your Career at Moneris

Required Skills and Experience

2+ years of experience in a customer service role (call center experience is considered an asset).
High school diploma or post-secondary education; equivalent work experience may be considered in lieu of formal education.
Fluency in English and French (reading, writing, and speaking).
Strong knowledge of Windows and the Microsoft Office Suite.
Flexibility to work shifts between 8:00 a.m. and 6:00 p.m., Monday to Friday.

Your Benefits - Your Career at Moneris

At Moneris, we believe in empowering you to succeed both personally and professionally. As a member of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your growth and career development.

Comprehensive total rewards program, including performance bonuses, flexible benefits starting on your first day, and the choice between a Health Spending Account (HSA) and a Personal Spending Account (PSA).
Retirement planning support, including company-matched profit-sharing programs and a defined contribution pension plan.
Growth and development opportunities, including unlimited access to Coursera, mentorship programs, and an internal technology marketplace for short-term projects.
Comprehensive wellness support, including an Employee and Family Assistance Program (EFAP), 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility through hybrid work arrangements, a work-from-abroad program, and paid time-off programs.
Recognition and rewards through company-wide recognition programs, exclusive banking benefits with RBC and BMO, and access to employee discount programs.

To learn more about the benefits available to Moneris employees, visit Moneris.com/careers.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Read the full bilingual original

L'opportunité - Votre carrière à Moneris

En tant que représentant(e) au centre de service, vous serez le point de contact initial de nos clients internes et externes. Vous serez responsable de traiter toutes les demandes des clients dans les délais établis, avec un haut niveau de professionnalisme et ce, dans le but d'offrir un service hors pair. Il s'agit d'un poste permanent à temps plein.

Emplacement: Vous travaillerez à partir de notre bureau de Montréal, Sackville ou Toronto dans un mode de travail hybride.

Lien hiérarchique: Vous relèverez de Julie Avraam.

Type de publication: Remplacement

Échelle salariale: Le salaire de base prévu pour ce poste se situe entre $36,000 - $45,000.

La rémunération totale peut également inclure des éléments variables ou discrétionnaires, y compris des primes et des commissions. Les offres d'emploi sont personnalisées en fonction de différents facteurs comme l'expérience, la formation, les compétences, les attestations et les besoins de l'entreprise.

Vos responsabilités - Votre carrière à Moneris

Répondre rapidement aux appels entrants et aux courriels relatifs à l'ouverture ou à la fermeture de tickets.
Résoudre les tickets de manière rapide et précise, en veillant à ce que tous les détails pertinents soient documentés.
Effectuer des échanges d'appareils et s'assurer que les utilisateurs sont pleinement opérationnels après l'échange.
Transmettre les problèmes non résolus aux équipes techniques appropriées, le cas échéant.
Surveiller les alertes et les performances du système afin d'identifier et de résoudre les problèmes de manière proactive.
Respecter les accords de niveau de service (SLA) en ce qui concerne les délais de réponse et de résolution.
Fournir un service à la clientèle exceptionnel et assurer le suivi pour garantir la satisfaction des utilisateurs.

Votre profil - Votre carrière à Moneris

Compétences et expérience requise:

2+ années d'expérience dans un poste de service à la clientèle (dans un centre d'appels, un atout).
Diplôme d'études secondaires ou postsecondaires ; une expérience de travail équivalente peut être considérée comme un substitut au diplôme.
Maîtrise de l'anglais et du français (lu, écrit et parlé).

Bonne connaissance de Windows et de la suite MS Office.

Accepter de travailler sur des quarts du lundi au vendredi de 8h00 à 18h00.

Vos avantages - Votre carrière à Moneris

À Moneris, nous croyons qu'il faut vous donner les moyens de réussir, tant sur le plan personnel que professionnel. En tant que membre de notre équipe, vous aurez accès à des ressources, à des occasions et à un environnement inclusif qui soutiendra votre perfectionnement et votre carrière.

Programme de rémunération globale complet, incluant des primes au rendement, des avantages flexibles à partir du premier jour de travail, et le choix entre un CSS (Compte Soins de santé) et un CDP (Compte de dépenses personnel).
Soutien à la planification de la retraite, comprenant des programmes de participation aux bénéfices avec contributions de l'entreprise et un régime de retraite à cotisation déterminée.
Occasions de croissance et de perfectionnement, y compris un accès illimité à Coursera, des programmes de mentorat et une plateforme technologique interne pour projets à court terme.
Soutien complet au bien-être, avec un programme d'aide aux employé(e)s et à leur famille, des soins de santé virtuels en tout temps et des initiatives de bien-être au travail.
Souplesse pour vous, sous la forme d'horaires de travail hybrides, d'un programme de travail à l'étranger et de programmes de congés payés.
Reconnaissance et récompenses, avec des programmes de reconnaissance à l'échelle de l'entreprise, des avantages bancaires exclusifs auprès de RBC et de BMO, et l'accès à des réductions avantageuses pour le personnel.

Pour en savoir plus sur les avantages sociaux dont vous bénéficiez en tant

qu'employé(e) de Moneris, rendez-vous sur Moneris.com/carriere

The Opportunity - Your Career at Moneris

Location: You will work from our Montreal, Sackville or Toronto office in a hybrid work environment.

Reporting Relationship: You will report to Julie Avraam.

Posting Type: Replacement.

Salary Range: The expected base salary for this position is $36,000 - $45,000.

Respond promptly to incoming calls and emails related to the opening or closing of tickets.
Resolve tickets accurately and efficiently, ensuring all relevant details are properly documented.
Perform device exchanges and ensure users are fully operational following the exchange.
Escalate unresolved issues to the appropriate technical teams when required.
Monitor system alerts and performance to proactively identify and address issues.
Meet Service Level Agreements (SLAs) for response and resolution times.
Deliver exceptional customer service and follow up to ensure user satisfaction.

Your Profile - Your Career at Moneris

Required Skills and Experience

2+ years of experience in a customer service role (call center experience is considered an asset).
High school diploma or post-secondary education; equivalent work experience may be considered in lieu of formal education.
Fluency in English and French (reading, writing, and speaking).
Strong knowledge of Windows and the Microsoft Office Suite.
Flexibility to work shifts between 8:00 a.m. and 6:00 p.m., Monday to Friday.

Your Benefits - Your Career at Moneris

Comprehensive total rewards program, including performance bonuses, flexible benefits starting on your first day, and the choice between a Health Spending Account (HSA) and a Personal Spending Account (PSA).
Retirement planning support, including company-matched profit-sharing programs and a defined contribution pension plan.
Growth and development opportunities, including unlimited access to Coursera, mentorship programs, and an internal technology marketplace for short-term projects.
Comprehensive wellness support, including an Employee and Family Assistance Program (EFAP), 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility through hybrid work arrangements, a work-from-abroad program, and paid time-off programs.
Recognition and rewards through company-wide recognition programs, exclusive banking benefits with RBC and BMO, and access to employee discount programs.

To learn more about the benefits available to Moneris employees, visit Moneris.com/careers.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

The Service Desk Representative acts as the primary point of contact for internal and external customers, managing ticket resolution and device exchanges. They are responsible for monitoring system performance and ensuring all customer requests are handled within established Service Level Agreements.

Requirements

Candidates must have at least 2 years of customer service experience and proficiency in both English and French. A high school diploma or equivalent is required, along with strong skills in Windows and the Microsoft Office Suite.

Skills

Customer service
Call center
Technical support
Ticket management
Device exchange
System monitoring
SLA management
Windows
Microsoft Office Suite
Communication
Problem solving
Documentation
Bilingualism

Benefits

Performance bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee and family assistance program
Virtual healthcare
Hybrid work arrangements
Work-from-abroad program
Paid time-off programs
Banking benefits
Employee discount programs

Visa sponsorship

Not detected in the job text

Hiring contact

Julie Avraam

Keywords

Customer Service
Service Desk
Call Center
Ticket Management
SLA
Windows
Microsoft Office
Technical Support
Device Exchange
System Monitoring
Hybrid Work
Bilingual
Performance Bonuses
Profit Sharing
Pension Plan
Virtual Healthcare
Mentorship
Coursera

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