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Added 13 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
As an Associate Director, Paid Search Activation, you will lead paid search strategy and performance across key platforms including Google Ads, Bing Ads and Amazon Search Ads ensuring…
Added 13 mins ago
SC
Lighting & Compositing Artists (Mid to Senior)
Stellar Creative Lab
Vancouver, BC
- $75,000 to $93,000 CAD / year
- Full-time
…for exceptional Lighting and Compositing Artists across all experience levels to join the team. You will literally be illuminating the world and characters for this highly anticipated…
Added 13 mins ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
Technology leadership: At least five years of progressive IT or technology-management experience, including direct oversight of managed service providers and vendors.
Added 13 mins ago
CM
Senior Financial Analyst
Canadian Mental Health Association
Guelph, ON
- Full-time
…Wellington (CMHA WW). Working closely with the Finance Manager and Director of Finance, the Senior Financial Analyst will oversee general accounting functions, lead the preparation and…
Added 13 mins ago
WM
District Manager I
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations.
Added 13 mins ago
OT
Specialist, Corporate Services
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Specialist is part of the Corporate Services team and reports to the Director, Real Estate Operations & Workplace Transformation. The role works closely with REO and partners across…
Added 13 mins ago
UO
Senior Program Assistant, Medical Education – Division of Neonatology
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $5,027 to $5,413 CAD / month
- Full-time
Reports jointly to the Director of the Fellowship Program and the Division Head. Receives operational direction from the Program Manager, Medical Education. The Business Manager, Division…
Added 28 mins ago
FH
Radiological Technologist, Interventional Angiography - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health Authority
Surrey, BC
- $41.89 to $52.29 CAD / hour
- Part-time
Certification with the CAMRT. A minimum of two (2) years’ recent, related experience in interventional radiography or an equivalent combination of education, training and experience.
Added 28 mins ago
DC
Gestionnaire Sénior, Focus Factory/Focus Factory Senior Manager
Distech Controls
Brossard, QC
- Full-time
…administration des affaires ou dans un domaine connexe (une expérience équivalente pourra être…
Added 28 mins ago
NB
Senior Tax Compliance Advisor
National Bank of Canada
Montreal, QC
- Full-time
…processes and contribute to an optimal client and employee…
Added 28 mins ago
AA
Directeur (trice) technique / Technical Director
Avera Audiovisual
Montreal, QC
- Full-time
At Avera, our people are the foundation of every client experience we deliver. The Technical Director plays a critical role in supporting our continued growth and ensuring we maintain high…
Added 28 mins ago
B
Back End Developer - Dot Net
BoomerangFX
Mississauga, ON
- $75,000 to $80,000 CAD / year
- Full-time
A minimum of 4+ years of progressive experience in SaaS sales leadership and revenue operations is mandatory. Candidates must have a proven track record of building and scaling…
Added 28 mins ago
IP
Outside Sales Representative
Intercity Packers Meat & Seafood
AB · Edmonton, AB
- Full-time
…Representative located in Edmonton, Alberta. Reporting to the Director of Sales, the successful candidate will be accountable for driving new bulk commodity and sales…
Added 28 mins ago
SR
Branch Manager
Sunbelt Rentals, Inc.
Orillia, ON
- Full-time
Related experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager
Added 28 mins ago
SL
Director, Domain Enterprise Architect (AI)
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 28 mins ago
C
Director, Insurance
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Director, Product Management will be responsible for developing and executing strategic initiatives on a range of business product lines. You’ll be…
Added 28 mins ago
A
Ward Clerk Reg PT [BJP UC2 0.60] AgeCare Jasper Place
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AB · AgeCare Jasper Place
- Part-time
The Ward Clerk reporting to the Director of Care is responsible for a variety of clerical/administrative functions supporting the Director of Care and the home.
Added 28 mins ago
Senior Advisor, Risk Management
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Reporting to the Director, Risk Management, the Senior Advisor, Risk Management will be responsible for identifying, assessing, and mitigating risks that could impact project delivery or…
Added 28 mins ago
Senior Manager Focus Factory
Acuity Inc.
Brossard, QC
Reporting to the Director of Operations, the Focus Factory Manager is responsible for leading all manufacturing activities within the assigned business unit while ensuring strong…
Added 28 mins ago
IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity,…
Added 28 mins ago
DI
Director, Business Development
DistillerSR Inc.
Remote, Canada
- Full-time
- Remote
Reporting directly to the VP, Business Development, the Director’score function is to generate revenue via both net new customer acquisition and strategic expansion across an assigned…
Added 28 mins ago
V
Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
veritree is seeking a Director, Marketing to lead the programs that take our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing,…
Added 28 mins ago
Gestionnaire national(e), Construction / Manager, National Construction
Pure Industrial
Montreal, QC
Minimum de 3 ans d’expérience dans les secteurs de l’immobilier commercial et de la gestion de projets.
Added 43 mins ago
SV
Assistant Director of Environmental Services - Permanent Full time
Schlegel Villages
Toronto, ON · Etobicoke, ON
- Full-time
The Village of Humber Heights has an exciting opportunity for a Assistant Director Of Environment to join their team.
Added 43 mins ago
BC
Coordinator, Digital Operations & Program Management
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Montreal, QC
- Full-time
Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and…

Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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