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Added 8 mins ago
P
Senior Manager - Construction Engineering & Methods
Pomerleau
Vancouver, BC
- Full-time
Under the supervision of the M&OP Director, the incumbent is responsible, for a given project, for overseeing the involvement of departmental resources during both the proposal and…
Added 8 mins ago
TG
Sales Account Manager
Tri-Mach Group (TMG)
Elmira, ON
- $65,000 to $72,000 CAD / year
- Full-time
Meet yearly sales targets as assigned by the Director of Sales
Added 8 mins ago
ML
Director, Talent Development & DEI
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
As the Director, Talent Development & DEI, you will build the capability and culture that will carry Maple Leaf Foods forward. Reporting to the Vice President, Talent, you'll set the…
Added 8 mins ago
1H
Digital Marketing & Social Media Manager
1 Hotels
Toronto, ON
- $75,000 to $84,900 CAD / year
- Full-time
…interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is…
Added 8 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…
Added 8 mins ago
PP
Director of Performance Marketing
Pok Pok
Toronto, ON
- Full-time
…collection of siloed platforms? If so, you might be our next Director of Growth…
Added 22 mins ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
At Corix, we design, build, and operate low-carbon district energy systems that heat and cool the places where people live, work, and learn. Headquartered in Vancouver, we deliver reliable,…
Added 22 mins ago
ML
Sr. Specialist, Early Careers
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Volunteer
Support the Early Career Strategy: In partnership with Director, Talent Acquisition, design and execute a comprehensive early careers strategy aligned with business needs, covering campus…
Added 22 mins ago
LR
Director Strategy Operations
Leap Recruitment Partners
Toronto, ON
- Full-time
Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and…
Added 22 mins ago
KL
Social Media Specialist & Content Creator
Kanto Living
Vancouver, BC
- Full-time
…audio products that blend high-fidelity performance with modern design, making it easier for more people to enjoy music, movies, and everything in…
Added 23 mins ago
EP
Digital Marketing Lead
Earthscape Play
Elmira, ON
- Full-time
…across our digital and customer touchpoints. Reporting to our Director, Marketing, and working closely with sales and cross-functional teams, you will set the digital and content plan,…
Added 23 mins ago
SC
Lighting & Compositing Artists (Mid to Senior)
Stellar Creative Lab
Vancouver, BC
- Full-time
…understanding of depth of field, color theory, and material design. Whether you are a Junior eager to prove your skills, a Mid level artist ready to take on bigger challenges, or a Senior…
Added 23 mins ago
BL
Marketing & Business Development Specialist
BC Legal Management Association
Surrey, BC
- Other
…efforts, and overseeing vendor relations. This role reports to the Director of…
Added 23 mins ago
CU
Managing Director, Regulatory Enablement
Credit Union Deposit Guarantee Corporation (Alberta)
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to an Executive, the Managing Director, Regulatory Enablement leads the delivery and refinement of CUDGC’s prudential regulatory policies and approaches, standards and guidance…
Added 37 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 37 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 37 mins ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
…businesses through data, analytics, and emerging technologies. As a Director, Data Enablement, you will serve as a trusted advisor to executives, helping organizations shape enterprise data…
Added 37 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…departmental strategic priorities. Working closely with the Director, Administration and University HR partners, the role ensures HR matters are effectively managed, appropriately…
Added 52 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…also provide commercial options and strategic advice to the Director, Commercial Management, and other Metrolinx partners and leader. The ideal candidate will be motivated to drive results…
Added 52 mins ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Oversee the design, development, testing, deployment and support of custom software applications and integrations, including Epic FHIR and API based solutions
Added 52 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Remote, Canada
- $72,800 to $78,000 CAD / year
- Full-time
- Remote
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 52 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Remote, Canada
- $72,800 to $78,000 CAD / year
- Full-time
- Remote
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 52 mins ago
Manager, Identity Lifecycle Management
Scotiabank
Toronto, ON
Managing and/or conducting detailed, risk-based evaluations of the design and operating effectiveness of Information Technology (IT) controls
Added 52 mins ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Added 52 mins ago
CW
Director, Education Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
Reporting to the Executive Vice President, Learning & Innovation, the Director, Education Technology provides strategic leadership and operational oversight for CPAWSB's learning…

Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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