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Added 6 mins ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
We're hiring our first Events Marketing Manager to own Fellow's events program end to end: webinars, our presence at industry conferences, and the intimate dinners we host around them.…
Added 6 mins ago
Accountant
Lush Handmade Cosmetics
Vancouver, BC
Reporting to the Accounting Manager, your core RESPONSIBILITIES will include:
Added 6 mins ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
…This position reports to the New Brunswick/PEI District Sales Manager and is responsible for achieving volume and distribution targets for our continued success in the…
Added 20 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Manager of Financial Services/Deputy Treasurer, the Finance Clerk is responsible for performing a variety of financial, revenue, billing, collection, customer service, and…
Added 20 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 20 mins ago
X
Material Handler
Xerxes
AB · Edmonton, AB
- Full-time
…receiving, and storage operations. Reporting to the Production Manager, you help ensure completed products are moved and prepared for shipment, incoming materials are accurately received,…
Added 20 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 20 mins ago
FN
Regional Manager, Primary Care
First Nations Health Authority
Ladysmith, BC
- Full-time
As Regional Manager, Primary Care, you will oversee the development and implementation of FNHA Primary Care ++ model in the Vancouver Island region and its integration with Joint Project…
Added 20 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 20 mins ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…growing toward a national footprint. We are seeking a Marketing Manager to own our brand, content, and campaigns, and to run the marketing engine that supports our commercial team across…
Added 20 mins ago
OM
Associate Director, Search
Omnicom Media
Toronto, ON
- Full-time
Manage account financials including budgets, forecasting, and resource allocation
Added 20 mins ago
R
Territory Manager - British Columbia
Rayner
Vancouver, BC
- Full-time
Accountable for the development and retention of key customer relationships, acting as a trusted product expert to maintain existing business and grow account value across the territory.
Added 20 mins ago
LF
Accountant
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- $71,370 to $79,300 CAD / year
- Full-time
Reporting to the Accounting Manager, your core RESPONSIBILITIES will include:
Added 20 mins ago
G
Key Account Manager
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…year, and we need a competitive, positive, results-driven Key Account Manager to keep that momentum going. You'll own a defined portfolio of Canadian grocery accounts, spanning national,…
Added 21 mins ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades.…
Added 35 mins ago
TU
Trades 2 - Plumber
The University of British Columbia
Vancouver, BC
- Full-time
Health Spending Account of $500 per year, increasing to $650 effective January 1, 2027, and to $750 effective January 1, 2028. This account can be used to pay for certain eligible expenses…
Added 35 mins ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added 36 mins ago
W
Self Checkout Attendant
Walmart
Fort Saskatchewan, AB
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 36 mins ago
W
(CAN) Asset Protection Associate
Walmart
Lloydminster, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 36 mins ago
W
Consumables Associate
Walmart
Edmonton, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 50 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
ERCO Worldwide is looking for a Project Manager to join our Saskatoon team! The Project Manager leads development and execution of projects to improve process safety, operations,…
Added 50 mins ago
M
Engineer-in-Training (EIT), Calgary
Midwest
Calgary, AB
- Full-time
Working under the direct supervision of the Senior Engineer and Major Pipeline Projects Manager, the Engineer-in-Training (EIT) supports midstream mechanical, pipeline, and facility…
Added 50 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 50 mins ago
M
Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
We are looking for a Project Manager to support our Engineering and Major Pipeline Projects team from our Calgary or Edmonton locations.
Added 50 mins ago
CC
Health & Safety Manager
Carpenter Co.
Woodbridge, ON
- Full-time
Carpenter Canada Co. has an immediate opening for a Health & Safety Manager at our Vaughan, ON manufacturing plant. This position is responsible for the development and continuous…

Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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