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Added 3 mins ago
M
Toronto Health Office Practice Leader
Mercer
Toronto, ON
- Other
The Marsh Toronto Office Practice Leader for Health and Benefits will lead the Toronto office within the Canadian Health and Benefits business, overseeing strategic direction, budgeting,…
Added 47 mins ago
WM
Inside Sales Representative
Williams Machinery
Surrey, BC
- Full-time
You'll take an active role in generating leads, developing customer accounts, and selling equipment, parts, and service solutions. If you're motivated by targets, enjoy the challenge of…
Added 47 mins ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Leadership skills sufficient to inspire and champion change, navigate ambiguity, collaborate with executive managers, and lead without direct authority
Added 47 mins ago
MD
Parks and Trails Grants Specialist Supervisor
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Supervise and lead the Parks and Trails grant staff, fostering collaboration, professionalism, and accountability in grant administration, compliance, and community engagement.
Added 47 mins ago
Assistant Manager
EssilorLuxottica Group
Toronto, ON · Etobicoke, ON
…eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the…
Added 47 mins ago
Assistant Manager
EssilorLuxottica Group
Mississauga, ON
…eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the…
Added 1 hour ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Associate, Inside Sales with a passion for providing investment solutions. The Associate will be a core contributor to the overall growth of PICTON Investments business and will partner…
Added 1 hour ago
M
British Columbia Land Surveyor, Alberta
Midwest
Calgary, AB
- Full-time
…relationships with clients by providing industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work…
Added 1 hour ago
OH
Lead, Capacity, Access and Flow
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Whitby, ON
- Full-time
Anticiper les problèmes, faciliter la recherche de solutions et établir des partenariats qui contribuent à faire progresser les priorités de la région de l'Est.
Added 2 hours ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
The Role: The Business Relationship Manager (BRM) is a critical role within Libro Credit Union, responsible for managing and growing a portfolio of business Members by delivering…
Added 2 hours ago
M
Toronto Health Office Practice Leader
Marsh
Toronto, ON
- Full-time
The Marsh Toronto Office Practice Leader for Health and Benefits will lead the Toronto office within the Canadian Health and Benefits business, overseeing strategic direction, budgeting,…
Added 2 hours ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
Project Management roles to lead and execute projects,
Added 2 hours ago
C
Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
Thousands of community health organizations do the hard work of helping people stay at home and live healthy, independent lives. Home care, day programs, meals, transportation, mental…
Added 2 hours ago
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Engineering Manager
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- Full-time
…efficient, and innovative precast and prestressed concrete solutions. You will foster the growth and development of engineering talent while challenging traditional approaches to improve…
Added 2 hours ago
EW
Project Manager
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Saskatoon, SK
- Full-time
…relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple…
Added 2 hours ago
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Copy 1 of Airport Engineer-in-Training
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Calgary, AB
- Full-time
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Added 2 hours ago
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Airport Engineer-in-Training
Associated Engineering
Calgary, AB
- Full-time
…engaging with clients directly in providing innovative design solutions in the aviation sector. Our current project portfolio includes major airfield expansion projects across Western…
Added 2 hours ago
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Airport Designer
Associated Engineering
Calgary, AB
- Full-time
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Added 2 hours ago
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Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
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Added 2 hours ago
QP
Senior Manager, Portfolio Reporting – Real Estate Debt
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Vancouver, BC
- Full-time
Lead business initiatives to continue to streamline and improve efficiency of reporting, data, and processes, including driving automation and technology solutions.
Added 2 hours ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
Lead all aspects of relationship management for an assigned portfolio
Added 3 hours ago
DC
Senior Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
Lead End-to-End Project Delivery: Manage complex, multi-disciplinary projects for external clients from proposals through completion, effectively meeting scope, schedule, budget and quality…
Added 3 hours ago
TT
Project Developer
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Laval, QC
- Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 3 hours ago
TM
Wireless Store Manager
The Mobile Shop
Saint John, NB
- Full-time
Comprehensive Group Benefits: Extended health and dental Plan, RRSP matching, and, Employee Family Assistance Program, providing peace of mind and support for you and your family.
Added 3 hours ago
M
Division Manager – Environmental Services, Site Assessment & Remediation
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Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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