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Added 6 mins ago
JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Lead annual compensation planning cycles and provide expert counsel on the design and administration of compensation programs and salary structures.
Added 6 mins ago
AI
Business Development, AI Platform
Ample Insight Inc.
Toronto, ON
- Full-time
Insurance and Startup Experience: You have experience in the insurance industry and at a tech or AI startup, with a strong track record of meeting or exceeding KPIs.
Added 51 mins ago
T
Mechanical Technologist Student (On-site)
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
TRIUMF operates a complex, 24/7 high-tech facility, offering exceptional opportunities for continuous learning and exposure to advanced infrastructure. Due to the nature of the work, this…
Added 1 hour ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
Own post-event follow-up with sales and lifecycle so no lead sits untouched
Added 1 hour ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
Added 1 hour ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
Added 1 hour ago
I
Business Development Representative
Ideogram
Toronto, ON
- Full-time
…seat for someone who wants to launch or accelerate a career in tech sales at a company that’s still writing its…
Added 1 hour ago
HE
Contract Operator - Waskahigan
HWN Energy Ltd.
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…be asked to handle other operational duties as required by Lead Operators. These duties may include smaller project supervision, new well commissioning, volume variances, etc. The position…
Added 1 hour ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Lead the industrialization team to meet the program requirements outlined during the industrialization mandate.
Added 1 hour ago
BB
Associé(e) aux ventes - Mobile (Temps partiel) / Mobile Sales Associate (Part Time)
Best Buy Canada
Montreal, QC
- Part-time
No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.
Added 1 hour ago
BB
Senior Computer Sales Associate
Best Buy Canada
Lethbridge, AB
- Full-time
Share your passion for tech and your product knowledge
Added 1 hour ago
BB
Associé(e) aux ventes - Mobile (Saisonnier(ère)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
- Part-time
No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.
Added 1 hour ago
O
Senior/Staff Software Engineer - Tech Lead
OpenMined
Remote, Canada
- $126,000 to $188,000 USD / year
- Contract
- Remote
You’ll lead our 😱 ScreamingFace squad, the team that makes this vision real by building the internet's first leaderboard for fusion models (ensembles) and the open toolkit supporting…
Added 2 hours ago
BR
Social Media Manager (Founder Content)
Brodie Rec League
Remote, Canada
- $90,000 to $140,000 CAD / year
- Full-time
- Remote
You're a YouTube strategist first and a team lead second. You'll own the channel's growth and run the people who make it, reporting directly to our CEO. The right person has grown a channel…
Added 2 hours ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
You report to a District Manager, who owns your region end to end, and you lead a Game Day Lead (GDL) who runs the floor on game night. In new or smaller markets you work in partnership…
Added 2 hours ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
…telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience…
Added 2 hours ago
C
Security Associate
Carvana
ON · Ontario, Canada
- Full-time
…Hourly position, reporting to your Safe & Secure Functional Lead or…
Added 2 hours ago
AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 2 hours ago
TI
Repair Technician 2
Techtronic Industries Canada Inc. - TTI Canada
Georgina, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 3 hours ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 3 hours ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
Benevity is looking for a Director, Financial Planning & Analysis to lead revenue planning, reporting and operations in one connected team. Reporting to our SVP, Finance, you will own how…
Added 3 hours ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 3 hours ago
Tech 3, FSQA
Aspire Bakeries
Hamilton, ON · Ancaster, ON
Lead or support root cause analysis and corrective actions.
Added 3 hours ago
H
Gestionnaire de pratique, financement gouvernemental | Practice Manager, Government Funding
helloDarwin
Montreal, QC
- $70,000 to $110,000 CAD / year
- Full-time
helloDarwin is a tech-enabled advisory firm that helps Canadian businesses find and obtain grants, tax credits and other government funding. Based in Montreal, our team of 60 has supported…
Added 4 hours ago
IC
Associate Vice President – Startup Programs
IIM Calcutta Innovation Park
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
We are looking for a dynamic and hands-on AVP – Programs to lead the design and execution of our incubation and acceleration programs. This leadership role will own the end-to-end program…

Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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