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Added 9 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
Lead each calibration procedure through the full validation cycle: protocol, testing, analysis, report, and release through document control
Added 9 mins ago
C
Forward Deployed Engineer, Infrastructure Specialist (North America)
Cohere
Remote, Canada
- Full-time
- Remote
Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
Added 24 mins ago
TG
Area Manager/ Chef de section
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
Assurer le bon déroulement et la ponctualité de la production en usine afin de garantir la livraison d'un produit de qualité à l'étape suivante du processus et au client. Atteindre les…
Added 24 mins ago
PF
Data Engineer
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Team Lead, Data & Analytics, you will be responsible for working with one of the largest, most comprehensive datasets in Canada while delivering and pioneering solutions…
Added 24 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 24 mins ago
AG
Senior SAP S/4HANA Basis Consultant
Addmore Group
Oshawa, ON
- Full-time
The Basis consultant is responsible for the technical integrity, performance and security of the SAP landscape. This role drives the installation, configuration, upgrading, and maintenance…
Added 24 mins ago
S
Food Safety Program Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Serves as the Food Safety customer lead at the site.
Added 24 mins ago
TE
Category Specialist – Turbomachinery
TC Energy
Calgary, AB
- Full-time
Lead EOI/SOI and RFx processes, coordinate technical and commercial clarifications, normalize proposal scope and exclusions, and develop evaluation and award recommendations
Added 24 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 24 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 39 mins ago
BP
Quality Program Specialist
Bruce Power
Bruce Power
- Full-time
…projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth and skill-building…
Added 39 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 54 mins ago
U
Proposal Developer – Renewables (CAN)
Ulteig
Canada
- Full-time
Initiate and lead assigned Renewables proposal efforts from intake through final submission, including proposal planning, schedule development, stakeholder coordination, proposal document…
Added 54 mins ago
U
Proposal Engineer – Renewables (CAN)
Ulteig
Canada
- Full-time
Initiate and lead assigned Renewables proposal efforts from intake through final submission, including proposal planning, schedule development, stakeholder coordination, proposal document…
Added 54 mins ago
P
Sr. React Native Engineer | US/Canada
Pack.com
Remote, Canada
- Remote
…We are looking for an elite Senior React Native Engineer to lead the engineering of our iOS and Android mobile apps from development builds through app store…
Added 54 mins ago
ML
Maintenance Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…Maintenance Supervisor strives to maximize facility up time and daily production, while ensuring that all facility equipment is properly maintained through the application of the proper…
Added 1 hour ago
D
Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
Design and build. Deliver production-quality solutions in Apex, Lightning Web Components, Flow and platform configuration, from a clear problem statement through solution design, build,…
Added 1 hour ago
P
Senior Manager - Construction Engineering & Methods
Pomerleau
Vancouver, BC
- Full-time
They lead and coordinate the resources assigned to the project.
Added 1 hour ago
ML
Sr. Automation Specialist - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
…industrial controls and equipment across the facility - including production and facility support…
Added 1 hour ago
UI
Partner Integrations Lead
Upgrade, Inc.
Montreal, QC
- Full-time
Upgrade is looking for a Partner Integrations Lead for our Home Improvement product platform. In this pivotal role, you'll own and drive key partner onboarding initiatives, shaping seamless…
Added 1 hour ago
H
Senior Architect
Hays
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We are seeking an experienced Azure AI Architect to lead the design and architecture of enterprise-scale Artificial Intelligence (AI) and Generative AI solutions on Microsoft Azure. This…
Added 1 hour ago
H
Cloud Architect
Hays
Toronto, ON
- Contract
The architect serves as a senior technical advisor to business and engineering teams, driving architecture decisions from discovery and PoC through production and operationalization.
Added 1 hour ago
HT
Director of Information Technology
Hammehr Talent Consultants
Montreal, QC
- Full-time
Reporting directly to the President and CEO, you will lead the IT and automation team, manage technology suppliers and oversee the budget and roadmap. The immediate work includes…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The ideal candidate is a strong facilitator and problem solver who can bring structure to ambiguity, align business and technical stakeholders, and navigate competing priorities. They will…
Added 1 hour ago
MR
Ice Cream Process Engineer
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
ON · Simcoe -Simcoe Plant - GHP
- Full-time
Process Engineers are required in our sites to support Manufacturing teams by focusing on technical elimination of losses and waste on the production line including, but not limited to…

Moneris

Senior Manager, Technology Operations Centre

Toronto, ON, Canada

Salary Range: The expected base salary range for this role is $142,000-$186,000. · Full-time

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Job details

Pay: Salary Range: The expected base salary range for this role is $142,000-$186,000.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to Director, Production Support and Service Management.

Posting Type: New Role.

Salary Range: The expected base salary range for this role is $142,000-$186,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you'll do:

Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

Required skills and experience

Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
Minimum 7 years of technical leadership and people management experience.
Experience influencing senior technology and business leaders on operational strategy and technical direction.
Proven experience leading the delivery of complex technology initiatives from concept through implementation.

Experience that would set you apart

Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed - personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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More about this job

Responsibilities

The Senior Manager leads the 24/7/365 Technology Operations Centre, overseeing monitoring, observability, and incident management to ensure service reliability. They provide strategic leadership, drive automation initiatives, and manage a team of technical professionals to deliver proactive operational support.

Requirements

Candidates must have a bachelor's degree and at least 12 years of experience in technology operations, including 7 years in a leadership capacity. Expert-level knowledge of ITSM platforms, infrastructure technologies, and AI-powered automation tools is required.

Skills

Technology operations
Incident management
Observability
Monitoring
Automation
ITSM platforms
Event management
Log management
Application performance monitoring
Infrastructure technologies
Technical leadership
People management
Strategic planning
Performance metrics
Service delivery

Benefits

Performance-based bonuses
Flexible benefits
Health spending account
Personal spending account
Retirement planning support
Profit-sharing programs
Unlimited access to Coursera
Mentorship programs
Employee & Family Assistance Program
Virtual healthcare
Hybrid work arrangements
Work from Abroad program
Paid time off
Banking perks

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations Centre
Observability
Incident Management
Automation
ITSM
Event Management
Monitoring
Alerting
Log Management
Application Performance Monitoring
Infrastructure
Servers
Containers
Storage
Networking
AI-powered tools
Service Level Agreements
Performance Metrics
Technical Leadership
Managed Services
Operational Excellence
Continuous Improvement
Strategic Leadership
Governance
Reliability Engineering

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