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Added 7 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Victoria, BC
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 7 mins ago
WO
Scheduler - Staffing Services
William Osler Health System
Brampton, ON
- Contract
Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills · Must possess an understanding of scheduling best practices, HR policies and collective agreements
Added 7 mins ago
AC
Vice President Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the Vice President, Treasury is a member of the senior leadership team, is responsible for contributing to the development of strategies and for…
Added 7 mins ago
AC
Vice President Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the VP, Finance is a member of the senior leadership team and is responsible for contributing to the development of strategies and for the…
Added 7 mins ago
WO
Scheduler - Staffing Services
William Osler Health System
Brampton, ON
- Contract
Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills · Must possess an understanding of scheduling best practices, HR policies and collective agreements
Added 7 mins ago
TG
Production Team Member- Paint T1-4 (Afternoons)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Shift Premiums ranging from +$0.40 to +$0.65 (Afternoon Shift) & +$1.00 (Night Shift)
Added 7 mins ago
YO
Supervisor, Immigrant Services, Community & Employment
YMCA of Three Rivers
Kitchener, ON
- Full-time
…funding relationships and further program development as a key member of the IS leadership…
Added 7 mins ago
TG
Production Team Member- Area 2 Assembly (Days)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Shift Premiums ranging from +$0.40 to +$0.65 (Afternoon Shift) & +$1.00 (Night Shift) · Straight Shift Timing on Morning Shift (7:00AM- 3:30 PM) but may be required to change shifts in order to accommodate production requirements
Added 7 mins ago
TG
Production Team Member- Area 3 Assembly (Afternoons)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Shift Premiums ranging from +$0.40 to +$0.65 (Afternoon Shift) & +$1.00 (Night Shift)
Added 7 mins ago
B
Area Cleaning Supervisor
BGIS
Ottawa, ON
- Full-time
Functioning as a core member of the Operations team the Area Cleaning Supervisor must be able to:
Added 7 mins ago
IE
Materials Coordinator - Night Shift
Industrial Electric Mfg. (IEM)
Surrey, BC
- Full-time
Must have 6 months of experience using inventory management systems within an ERP
Added 7 mins ago
C
Lead Supervisor I
Coach
Mississauga, ON
- Full-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 8 mins ago
S
Coffee Bar Clerk (Pandora)
Save-On-Foods
Victoria, BC · Pandora - Victoria BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 8 mins ago
Room Attendant
Canad Inns
Winnipeg, MB
Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we…
Added 8 mins ago
Education and Training Coordinator
Tungasuvvingat Inuit
Ottawa, ON
…aims to develop an Inuit-specific curriculum-based program for service providers working with Inuit children, youth, and families. The Education and Training Coordinator will coordinate all…
Added 8 mins ago
Licensed Practical Nurse (Nights) - FT
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AB · Red Deer County, AB
Attends and contributes to nursing and general team member meetings as well as resident care conferences as needed.
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Retail Experience Lead
Fire & Flower Inc.
Mississippi Mills, ON
…presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently…
Added 8 mins ago
Front Desk Associate - Empire Homes Design Centre
The Employee Experience Team
Caledonia, ON
…department through a combination of administrative, customer service, and coordination responsibilities. You will serve as a central point of contact for purchasers, vendors, and internal…
Added 8 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
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T
Relationship Manager
TD
Mount Forest, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 8 mins ago
T
French Bilingual Contact Center Rep II, Borrowing - French
TD
Montreal, QC
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 8 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 8 mins ago
NC
Regional Learning Quality Specialist
NAV CANADA
AB · Edmonton
- Full-time
This position is a hybrid position with a minimum – 4 days per week on site
Added 8 mins ago
Critical Care Flight Nurse - Part Time Term (0.5 FTE, 12-months)
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…scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground…
Added 8 mins ago
NS
Electrical Technician
Nova Scotia Power
Stellarton, NS
- Full-time
You must possess a Diploma in Electrical Engineering Technology (Power Discipline) with eligibility for membership with TechNova · You must have three years’ experience maintaining electrical equipment related to substation operations

Money Mart

Assistant Branch Manager

Edmonton, AB, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.

What we Offer:

Market competitive Pay
Monthly bonus potential based on the operational success you drive

Other Benefits Include:

Comprehensive Medical/Dental Benefits
Competitive Paid Time Off
Plan for your future with our group Retirement Options
Education Reimbursement Program to invest in your education and career growth.
Exclusive Perks through Perkopolis - enjoy special discounts and offers.
Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
Discounted company services including foreign exchange and Koodo services.
And Much More!

We're hiring across multiple locations:

17044 - 90th Ave
9705 - 118 Ave.
4204 - 137 Ave NW

GENERAL FUNCTION

Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions, cash controls, compliance, and daily branch operations.

Reporting to the Branch Manager, this role supports branch profitability, customer experience, recruitment, training, coaching, performance management, and operational execution. Assistant Branch Managers help Team Members deliver friendly, accurate, and compliant service, achieve individual and branch goals, and may step in to perform Branch Manager duties in the Branch Manager’s absence.

Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

DUTIES/RESPONSIBILITIES

Provide a high-quality customer sales experience by performing and overseeing customer transactions, answering questions, educating customers, and selling financial services/products.

Assist in driving strategic goals and sales targets of the branch by maximizing sales, reviewing branch and individual sales performance, identifying cross-selling and referral opportunities, managing collection efforts, and controlling expenses.

Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.

Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.

Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.

Monitor and maintain accurate customer data, loan/credit files, account notes, and transaction records in all required systems to limit errors and support compliant branch operations.

Contact customers over the phone with past due balances and negotiate payment terms and schedules within authorized guidelines.

Resolve customer concerns at the branch level where possible and escalate to the Branch Manager and District Manager when required.

Assist in protecting company assets and maintaining strong Quality Assurance standards by supporting adherence to safety, security, Loss Prevention, customer service, Global Audit, and company policy requirements. Work with the Branch Manager to coach employees, address deficiencies, and support corrective action where needed.

Assist in ensuring branch compliance with Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, consumer-protection, Recordable Transaction, fraud-prevention, cash-handling and record-keeping requirements.

Assist in monitoring daily cash and inventory control, including all cash handling, POS and financial service transactions, cash drawer reconciliation, to ensure all compliance measures are met, and variances are minimized.

Assist with operating plans, staffing, recruitment, onboarding, training, scheduling, coaching, performance reviews, and employee development.

Support Team Member growth, engagement, and retention by providing ongoing supervision, feedback, and coaching. When needed, work with the Branch Manager to address performance concerns.

Work with the branch team to maintain branch appearance for a customer-ready environment; oversee opening and closing procedures and complete required paperwork accurately in adherence with company standards.

Understudy and perform Branch Manager functions in the Branch Manager's absence.

Complete all other job-related duties as directed by Management.
Maintain availability to work peak branch hours, including evenings and weekends.

EDUCATION

High School Diploma or equivalent.

EXPERIENCE:

Two or more years of experience in customer service, sales, cash handling, retail, financial services, or a similar role.

One or more years of leadership, supervisory, team lead, or management experience is considered an asset.

Hands-on experience with POS transactions, financial service transactions, cash handling, reconciliation, opening/closing, customer transactions, and sales goals.

Track record of achieving or supporting sales goals, customer service results, collection efforts, expense control, and branch operating targets is preferred.

Experience supporting interviewing, onboarding, training, coaching, employee development, performance reviews, or performance management is considered an asset.
For Internal Applicants: successful completion of the company’s LEAD Program and Coach Certification Program.

SKILLS

Ability to support, coach, motivate, and develop Team Members while contributing to engagement, retention, recruitment, selection, and performance management.

Working-manager mindset with the ability to lead the branch while supporting customer transactions, lending/credit application processes, cash handling and operational coverage when needed.

Sales-driven and customer-focused approach with the ability to identify customer needs, recommend appropriate products and services, support cross-selling, and contribute to branch sales performance.

Commitment to customer service excellence, including the ability to build rapport, answer questions, resolve concerns, and support a positive customer experience.

Strong problem-solving skills with the ability to assess customer, employee, and operational concerns and support practical solutions in a timely and professional manner.

Ability to help organize and support daily branch operations, including staffing coverage, customer experience, sales performance, cash control, collections, compliance, and expense awareness.

Excellent organizational, time management, prioritization, and multitasking skills with the ability to perform effectively under pressure in a fast-paced environment.

Ability to support collection activities, negotiate payment arrangements within authorized guidelines, and reinforce collection expectations with Team Members.
Proficient with Microsoft Office software (Excel, Word, and Outlook) 
Strong communication and interpersonal skills, with proficiency in reading, writing and speaking English.

#SJ

Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.

Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

About Money Mart – Our Commitment to Responsible Innovation

At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, including sales, customer service, and financial transactions. They are responsible for coaching team members, ensuring regulatory compliance, and managing branch profitability and performance.

Requirements

Candidates must have a high school diploma and at least two years of experience in customer service, sales, or financial services. Previous leadership or supervisory experience is considered an asset, along with strong organizational and communication skills.

Skills

Customer service
Sales
Cash handling
Financial services
Leadership
Performance management
Coaching
Compliance
Problem-solving
Time management
Communication
Microsoft Office
Collections
Inventory control
Recruitment
Training

Benefits

Comprehensive Medical/Dental Benefits
Paid Time Off
Retirement Options
Education Reimbursement Program
Exclusive Perks through Perkopolis
Free company services
Discounted company services

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Management
Sales Targets
Cash Control
Compliance
KYC
AML
ATF
Loss Prevention
Performance Management
Customer Experience
Lending
Installment Loans
Payday Loans
Currency Exchange
POS Transactions
Reconciliation
Staffing
Onboarding
Employee Development
Microsoft Excel
Microsoft Word
Microsoft Outlook
First Aid
CPR
Data Governance
Financial Solutions
Branch Operations
Collections
Relationship Building

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Work requirements

Jobs in Canada