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Added 55 mins ago
R
Associate, Operations - DS Cash Control
RBC
Toronto, ON
- Full-time
You will be helping a team of seven individuals with the processing of daily task using systems such as RBC Express, Service Link, JEFE, BTS. Assist where required to balance in work…
Added 3 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Calgary, AB
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 4 hours ago
FV
Demand Generation Associate
Forum Ventures
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
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Added 6 hours ago
S-
Associate or Associate Director, Technical Investment Banking - Energy - Calgary, AB
Scotiabank - Global Banking and Markets
Calgary, AB
- Full-time
Evaluating and summarizing large datasets of technical and financial information including well performance, operations execution practices for drilling and completions
Added 7 hours ago
TS
Store Associate
The Salvation Army in Canada
St. Albert, AB
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
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Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
Reporting to the Chief Financial Officer, the Associate Director, Financial Operations provides operational leadership for Covenant House Toronto’s accounting, payroll, financial reporting,…
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TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 8 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
Added 8 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Ottawa, ON · Vanier Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 9 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Terrace, BC
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 9 hours ago
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Asset Protection Operations Team Associate - PT
Walmart Canada
Calgary, AB
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 9 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Terrace, BC
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 9 hours ago
WC
(CAN) Asset Protection Operations Team Associate
Walmart Canada
Terrace, BC
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 9 hours ago
Associate or Associate Director, Technical Investment Banking - Energy - Calgary, AB
Scotiabank
AB · Calgary, AB
Evaluating and summarizing large datasets of technical and financial information including well performance, operations execution practices for drilling and completions
Added 9 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
Added 10 hours ago
Warehouse Associate
Sonepar
Edmonton, AB
We are seeking a reliable and detail-oriented Warehouse Associate to join our Texcan warehouse team. This role is responsible for processing cable orders, cutting cable to precise…
Added 10 hours ago
RB
Associate, Operations - DS Cash Control
Royal Bank of Canada
Toronto, ON
- Full-time
You will be helping a team of seven individuals with the processing of daily task using systems such as RBC Express, Service Link, JEFE, BTS. Assist where required to balance in work…
Added 11 hours ago
Commercial Sales Associate
Sherwin-Williams
Kingston, ON
Added 11 hours ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 11 hours ago
Store Associate
Sherwin-Williams
Calgary, AB
Added 11 hours ago
Store Associate
Sherwin-Williams
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Added 12 hours ago
C
Java Angular Full Stack Developer
Citi
Mississauga, ON
- Full-time
Design and maintain Autosys and cron job scheduling frameworks for batch processing of lending operations, including end-of-day position calculations, facility utilization updates, LDS…
Added 12 hours ago
Store Associate
Sherwin-Williams
Kitchener, ON
Added 12 hours ago
B
Client Service Associate
BMO
Vancouver, BC · FBT
- Full-time
…deep market knowledge with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based…
Added 12 hours ago
B
Client Service Associate
BMO
Vancouver, BC · FBT
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…

Money Mart

Financial Service Representative

London, ON, Canada

$18 - $20.50 CAD

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Job details

Pay: $18 - $20.50 CAD
Posting language: English
Posted: Oct 5, 2026

Original job description

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.

What we Offer:

Market competitive Pay
Monthly bonus potential based on the operational success you drive

Other Benefits Include:

Comprehensive Medical/Dental Benefits
Competitive Paid Time Off
Plan for your future with our group Retirement Options
Education Reimbursement Program to invest in your education and career growth.
Exclusive Perks through Perkopolis - enjoy special discounts and offers.
Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
Discounted company services including foreign exchange and Koodo services.
And Much More!

Branch location: 100 Belmont Drive #8

GENERAL FUNCTION

Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members interview customers for personal lending products, review application and financial information, recommend appropriate solutions, sell related financial products and services, complete transactions, maintain accurate records, and support payment arrangements for existing accounts.

This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company policies, regulatory requirements, and responsible lending practices.

Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

DUTIES/RESPONSIBILITIES

Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.

Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.

Consistently identify cross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.

Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.

Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.

Monitor and maintain complete and accurate customer information and records in all required systems.

Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.

Follow all company policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, Recordable Transactions, fraud prevention, and all relevant procedures.

Accurately process cash, POS transactions, and financial service transactions.

Reconcile the cash drawer at the end of each shift, and follow all cash handling, safety, and security procedures.

Work with the branch team to maintain the branch appearance, cleanliness, and customer-ready environment.

Support branch opening and closing procedures, including completing all required paperwork accurately.

Complete all other job-related duties as directed by Management.

Maintain availability to work flexible shifts, including evenings and weekends.

EDUCATION:

High School diploma or equivalent

WORK EXPERIENCE

One or more years of experience as a Retail Sales Associate, Sales Representative or similar role.

One or more years of experience in customer service and cash handling.

Hands-on experience with POS transactions.

Track record of achieving sales goals preferred.

SKILLS

Customer service-focused mindset with the ability to build rapport, deliver exceptional service, and create a positive customer experience.

Sales-focused approach with the ability to identify customer needs, recommend appropriate products and services, and achieve sales objectives through cross-selling opportunities.

Ability to perform effectively in a fast-paced environment, manage competing priorities, and perform well under pressure.

Strong problem-solving skills with the ability to identify customer needs, resolve concerns, and provide effective solutions in a professional and timely manner.

Proficiency in reading, writing, and speaking English with strong communication and interpersonal skills.

Basic knowledge and experience with Microsoft Office software (Excel, Word, and Outlook).

Please note: The pay range for this position is between $18.00 to $20.50 per hour with an additional monthly store bonus opportunity of up to $590 dependent on store size, individual performance and achievement of store KPIs.

Pay Range

$18 - $20.50 CAD

Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.

Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

About Money Mart – Our Commitment to Responsible Innovation

At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

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More about this job

Responsibilities

The Financial Service Representative assesses customer financial needs to recommend and process lending products, cheque cashing, and other financial services. They are responsible for maintaining accurate records, achieving sales goals, and ensuring compliance with company policies and regulatory requirements.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in retail sales, customer service, and cash handling. Proficiency in English and basic Microsoft Office skills are required, along with the ability to work flexible shifts including evenings and weekends.

Skills

Customer service
Sales
Cash handling
Financial services
Relationship building
Cross-selling
Problem-solving
Communication
Interpersonal skills
Microsoft Office
Compliance
Transaction processing
Data entry
Negotiation
Fraud prevention

Benefits

Medical benefits
Dental benefits
Paid time off
Retirement options
Education reimbursement program
Employee discounts
Free company services
Monthly bonus potential

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail
Lending
Payday Loans
Installment Loans
Cheque Cashing
Money Transfers
Currency Exchange
POS Transactions
KYC
AML
ATF
Compliance
Sales Goals
Customer Experience
Cash Reconciliation
Data Governance
Financial Solutions
First Aid
CPR

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