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Added 7 mins ago
Regional Insurance Agent
CAA Club Group
NB · Saint John, New
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 7 mins ago
Customer Experience Associate, Regional Opportunities - Vancouver Island
Scotiabank
Campbell River, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 18 mins ago
FR
Condominium Manager
FirstService Residential Canada
Oakville, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 22 mins ago
R
Senior Manager, Royal Distinction Associates
RBC
Montreal, QC
- Full-time
Align and Execute Strategic Initiatives: Partner with senior leaders to establish key priorities for the Associate team, ensuring alignment with broader organizational objectives. Lead the…
Added 22 mins ago
Scotia Jarislowsky Fraser Wealth Associate - Barrie
Scotiabank
ON · Barrie, ON
The Wealth Associate role has been created as a means to develop client- focused talent in Scotia Jarislowsky Fraser (SJF). Wealth Associates will be supported in their development through…
Added 22 mins ago
Customer Experience Associate - Burnaby Main, Burnaby BC (15hrs/week)
Scotiabank
Burnaby, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 22 mins ago
T
Personal Banking Associate - Fixed Term Contract
TD
Mississauga, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 22 mins ago
T
Customer Experience Associate (Part time, 18.75h)- Ste-Foy, Duplessis
TD
Ste.-Foy, QC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 33 mins ago
NB
Associate or Associate Director Operational Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as an Associate or Associate Director within National Bank’s Capital Markets Business Operational Strategy, Resilience & Risk Management team means supporting the business line in…
Added 37 mins ago
K
Senior Associate, Restructuring & Turnaround - Advisory
KPMG
ON · Toronto, Ontario
- Full-time
As Senior Associate, you are a motivated, self-starter with expertise in finance, strategy, research, and business operations along with being deal focused. Our work environment is…
Added 1 hour ago
MC
Financial Services Associate - Full Time
Meridian Credit Union
Fort Erie, ON
- $60,000 to $64,000 CAD / year
- Full-time
Added 1 hour ago
MC
Licensed Financial Services Associate - Full Time
Meridian Credit Union
Pembroke, ON
- $60,000 to $64,000 CAD / year
- Full-time
Added 1 hour ago
RB
Associate Operations Representative - Deposit Processing
Royal Bank of Canada
Halifax, NS
- Part-time
The Associate Operations Representative is responsible for processing routine data try and on-line input of transactions using basic understanding of products and processes. Activities may…
Added 1 hour ago
R
Associate Operations Representative - Deposit Processing
RBC
Halifax, NS
- Part-time
The Associate Operations Representative is responsible for processing routine data try and on-line input of transactions using basic understanding of products and processes. Activities may…
Added 1 hour ago
ME
Senior Associate, Valuations
Manning Elliott LLP
Vancouver, BC
- $80,000 to $104,000 CAD / year
- Full-time
We’re looking for a Senior Associate, Valuations to join our M&A and Valuations group in Vancouver. This role is designed for a CPA with public company audit experience who is interested in…
Added 1 hour ago
UO
Health Office HR & Finance Assistant
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $4,981 to $5,713 CAD / month
- Full-time
…Clinic, and with administrative staff in the Office of the Associate Vice President Students, Financial Services, and Human…
Added 1 hour ago
T
Associate Investment Advisor I
TD
Waterloo, ON
- Full-time
…Investment Advisor and team of Advisors? Then, the role of Associate Investment Advisor might be the right fit for…
Added 1 hour ago
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Customer Experience Associate
TD
Victoria, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Winnipeg, MB
- Full-time
…management. Positions are available across Canada for the Commercial Associate…
Added 1 hour ago
Night Auditor
Canadian Niagara Hotels Group
Niagara Falls, ON
Conduct file maintenance and initiate audit cut-off processes in line with established accounting protocols.
Added 1 hour ago
B
Analyst/ Associate, Investment Banking - Montreal
BMO
Montreal, QC · HO
- $100,000 to $135,000 CAD / year
The Montreal Investment Banking team is hiring an experienced Analyst or Associate to join the team in Montreal.
Added 2 hours ago
C
Associate, Risk Consultant
Chubb
Calgary, AB
- Part-time
Added 2 hours ago
P&
Associate
Perras & Associates Accounting Ltd.
Calgary, AB
- Part-time
Perras & Associates Accounting Ltd. specializes in helping businesses achieve financial stability and success through customized accounting systems and consistent support. Our team provides…
Added 2 hours ago
Customer Experience Associate - Petawawa, ON (18.75 hours/week)
Scotiabank
Petawawa, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 2 hours ago
Customer Experience Associate - Terry Fox & Campeau 26.25 hours/week
Scotiabank
Ottawa, ON · Kanata, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…

Money Mart

Financial Service Representative

Edmonton, AB, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group.

What we Offer:

Market competitive Pay
Monthly bonus potential based on the operational success you drive

Other Benefits Include:

Comprehensive Medical/Dental Benefits
Competitive Paid Time Off
Plan for your future with our group Retirement Options
Education Reimbursement Program to invest in your education and career growth.
Exclusive Perks through Perkopolis - enjoy special discounts and offers.
Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
Discounted company services including foreign exchange and Koodo services.
And Much More!

Branch Location: 13014 - 50th St

GENERAL FUNCTION

Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members interview customers for personal lending products, review application and financial information, recommend appropriate solutions, sell related financial products and services, complete transactions, maintain accurate records, and support payment arrangements for existing accounts.

This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company policies, regulatory requirements, and responsible lending practices.

Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

DUTIES/RESPONSIBILITIES

Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.

Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.

Consistently identify cross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.

Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.

Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.

Monitor and maintain complete and accurate customer information and records in all required systems.

Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.

Follow all company policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, Recordable Transactions, fraud prevention, and all relevant procedures.

Accurately process cash, POS transactions, and financial service transactions.

Reconcile the cash drawer at the end of each shift, and follow all cash handling, safety, and security procedures.

Work with the branch team to maintain the branch appearance, cleanliness, and customer-ready environment.

Support branch opening and closing procedures, including completing all required paperwork accurately.

Complete all other job-related duties as directed by Management.

Maintain availability to work flexible shifts, including evenings and weekends.

EDUCATION:

High School diploma or equivalent

WORK EXPERIENCE

One or more years of experience as a Retail Sales Associate, Sales Representative or similar role.

One or more years of experience in customer service and cash handling.

Hands-on experience with POS transactions.

Track record of achieving sales goals preferred.

SKILLS

Customer service-focused mindset with the ability to build rapport, deliver exceptional service, and create a positive customer experience.

Sales-focused approach with the ability to identify customer needs, recommend appropriate products and services, and achieve sales objectives through cross-selling opportunities.

Ability to perform effectively in a fast-paced environment, manage competing priorities, and perform well under pressure.

Strong problem-solving skills with the ability to identify customer needs, resolve concerns, and provide effective solutions in a professional and timely manner.

Proficiency in reading, writing, and speaking English with strong communication and interpersonal skills.
Basic knowledge and experience with Microsoft Office software (Excel, Word, and Outlook).

Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.

Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

About Money Mart – Our Commitment to Responsible Innovation

At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

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More about this job

Responsibilities

Financial Service Representatives support customers by assessing their financial needs and connecting them with appropriate lending and financial products. They are responsible for processing transactions, maintaining accurate records, and achieving sales goals while adhering to compliance and security policies.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in retail sales, customer service, and cash handling. Proficiency in English and basic Microsoft Office skills are required, along with the ability to work flexible shifts including evenings and weekends.

Skills

Customer service
Sales
Cash handling
Personal lending
Cross-selling
Relationship building
Problem-solving
Communication
Interpersonal skills
Microsoft Office
Compliance
Fraud prevention
Transaction processing
Record keeping
Negotiation

Benefits

Medical benefits
Dental benefits
Paid time off
Retirement options
Education reimbursement program
Employee discounts
Free company services
Discounted company services

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail
Lending
Payday Loans
Installment Loans
Cheque Cashing
Money Transfers
Currency Exchange
POS Transactions
Compliance
Know Your Customer
Anti-Money Laundering
Fraud Prevention
Sales Goals
Customer Experience
Microsoft Excel
Microsoft Word
Microsoft Outlook
First Aid
CPR
Data Governance
Responsible Lending

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