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Added 32 mins ago
IF
Administrator, Advantage +
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
…clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and…
Added 49 mins ago
A
Residential Property Administrator
Akelius
Montreal, QC
- Temporary
Akelius is seeking an organized and customer-service-oriented Property Administrator to join our team in Montréal, Québec.
Added 49 mins ago
B
Building Technician IV- Electrician
BGIS
Red Deer, AB
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 56 mins ago
SG
Network administrator
Solutions GA
Sainte-Marie, QC
- $35 to $40 CAD / hour
- Full-time
- Hybrid
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 1 hour ago
Lead, Technical Services
MongoDB
Toronto, ON
…one durable process or enablement improvement. Acquire Atlas Administrator…
Added 1 hour ago
Human Resources Coordinator E049-26
Legal Aid BC
Vancouver, BC
Works with Payroll/Benefits Administrator to provide data for payroll processing; tracks and provides benefit/pension start dates for new employees.
Added 1 hour ago
MI
Medical Office Administrator
MedSleep Inc.
Toronto, ON
- $18 to $20 CAD / hour
- Full-time
Medical Office Administrator – Etobicoke, ON – Full-Time
Added 1 hour ago
D
Dental Administrator - Sunset Ridge Dental
dentalcorp
Cochrane, AB · Sunset Ridge Dental
- Full-time
…more, along with access to our Employee and Family Assistance…
Added 1 hour ago
D
Patient Care Coordinator - Granville Station Dental
dentalcorp
Vancouver, BC · Granville Station Dental
- Full-time
…more, along with access to our Employee and Family Assistance…
Added 2 hours ago
AR
Residential Property Administrator
Akelius Residential Property AB
Montreal, QC
- Temporary
…seeking an organized and customer-service-oriented Property Administrator to join our team in Montréal,…
Added 2 hours ago
AH
SAFER Medical Office Administrator
AVI Health and Community Services
Victoria, BC
- $32.04 CAD / hour
- Part-time
Under the direct supervision of the SAFER Coordinator, the Medical Office Administrator (MOA) will provide MOA support for the SAFER program within a harm reduction setting, similar to an…
Added 2 hours ago
1
Administrative Assistant - Wharncliffe Family Dental
123Dentist
London, ON
- Full-time
Recognition through our monthly Ambassador program
Added 2 hours ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 2 hours ago
Fund Accountant (BC)
SGGG Fund Services Inc.
Vancouver, BC
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 2 hours ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
Employee Referral Program – Potential Reward: $1,000.00
Added 2 hours ago
Executive Assistant & Board Administrator
The Government of Nova Scotia
Halifax, NS
If you are detail oriented, and want to join a dynamic organization, we have an exciting opportunity for you to explore as an Executive Assistant and Board Administrator.
Added 3 hours ago
PH
PATIENT EXPERIENCE MANAGER
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…and back office operations, then move through an educational program built to prepare you to step into the Patient Experience Manager…
Added 3 hours ago
IG
System Admin
Inland Group of Companies
Truro, NS · ITH Truro
- Full-time
Position Overview: Reporting to the Director of Information Technology, the Systems Administrator II is responsible for supporting, monitoring, maintaining, and improving the company’s…
Added 3 hours ago
SI
Administrator / Administratrice/administrateur
Sport Integrity Canada/ Sport Intégrité Canada
Ottawa, ON
- Full-time
The Administrator provides administrative, operational, and office coordination support to Sport Integrity Canada. The role is responsible for maintaining efficient office operations,…
Added 3 hours ago
AL
Client Services Administrator
AGAT Laboratories
Kitchener, ON
- Full-time
The Client Services Administrator (CSA) is role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining…
Added 3 hours ago
D
Patient Care Coordinator - Dawson Dental - Treehouse Dental Care (Toronto)
dentalcorp
Toronto, ON · Dawson Dental - Treehouse Dental Care (Toronto)
- Full-time
…more, along with access to our Employee and Family Assistance…
Added 4 hours ago
SM
Classroom Assistant, Seton Montessori School
Seton Montessori School
Seton Portage, BC
- Full-time
Job Title: Classroom Assistant, Infant & Toddler Program
Added 4 hours ago
RJ
Branch Administrator
Raymond James
Toronto, ON
- Full-time
The primary role of the Branch Administrator is to assist both the Branch Manager (BM) and Branch Compliance Supervisor (BCS) and ensure the Raymond James office is managed efficiently and…
Added 4 hours ago
Clinical Program Supervisor
Department of Social Supports and Well-Being
Sheshatshiu, NL
The Clinical Program Supervisor (CPS) is an integral leadership role within the Social Supports and Well-Being (SSWB) program areas and is suited to employees with strong organizational…
Added 4 hours ago
YD
DENTAL ADMINISTRATOR
Yazdani Dental
Ottawa, ON
- $25 to $33 CAD / hour
- Full-time
Full-Time Dental Administrator with 3 years Experience

MongoDB

Lead, Technical Services

Toronto, ON, Canada

$137,000 - $189,000 CAD

Apply About employer

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Job details

Pay: $137,000 - $189,000 CAD
Posting language: English
Posted: Oct 8, 2026

Original job description

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers.

We are looking to speak to candidates who are based in Toronto for our hybrid working model.

Life in MongoDB Technical Services

As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team.

Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager.

As the Cloud Support Team Lead, you will:

Lead and mentor a small, distributed team as a hands-on technical player-coach
Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations.
Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation
Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders
Turn recurring customer problems and support trends into product feedback, process improvements, training, and reusable technical content
Create and maintain SOPs, knowledge articles, training materials, and retrospectives that improve team capability and consistency
Represent Technical Services in cross-functional and cross-region programs, driving execution through influence

Who You Are

You are a calm, empathetic technical leader who earns trust with customers, engineers, and cross-functional partners
You are comfortable leading through influence, ambiguity, and incomplete information
You use data to identify risks, prioritize work, and allocate team capacity
You balance hands-on customer support with coaching, quality management, and continuous improvement

What you need

The ideal candidate will have experience in most of the following areas:

Supporting customers through cases, chats, calls, and high-severity escalations. Preferred experience with running high-severity incidents and follow-the-sun procedures
Leading or mentoring a small team of highly technical support engineers
Strong troubleshooting experience with MongoDB Atlas or comparable cloud database platforms, including cloud infrastructure, Linux, networking, security, storage, and performance
A disciplined diagnostic process covering investigation, customer communication, escalation judgment, and root-cause analysis. Experience leveraging AI tools to broaden, improve and accelerate technical diagnostic processes preferred
Coordinating customer-impacting incidents and internal technical responders
Improving support operations through queue analysis, workload allocation, staffing coverage, training, and process improvement
Strong communication and collaboration skills across Engineering, Product, Security, Legal, Billing, Support Operations, and global Technical Services

Nice to Have

Experience with Cloud Manager, Compass, or large-scale relational or NoSQL databases
Experience managing FIN(Intercom), chat-support, case-management, or similar customer-support workflows
Experience leading incident reviews, RCAs, operational audits, or security/compliance improvements
Experience creating technical training, LMS content, knowledge programs, or enablement assessments
BONUS: Experience with DevOps, infrastructure-as-code, observability, automation, or scripting

Success Measures

First 3 months: Build relationships, understand team operations and customer demand, and begin contributing to complex escalations. Learn the Atlas product and master most common customer use cases
By 6 months: Independently lead escalations, establish recurring queue and quality reviews, improve coverage, and deliver at least one durable process or enablement improvement. Acquire Atlas Administrator certification
By 12 months: Demonstrate measurable improvement in service quality, escalation execution, team capability, coverage, and cross-functional delivery while remaining hands-on technically

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273573572

AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:

$137,000 - $189,000 CAD

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More about this job

Responsibilities

The Lead will provide technical and operational leadership for a distributed team while spending approximately 50% of their time on hands-on customer support and complex escalations. They are responsible for maintaining service quality, driving process improvements, and coordinating cross-functional incident responses.

Requirements

Candidates should have experience leading technical support teams and strong troubleshooting skills with cloud database platforms like MongoDB Atlas. A disciplined approach to diagnostics, incident management, and cross-functional communication is essential for this role.

Skills

Technical leadership
Cloud database management
Customer support
Incident management
Troubleshooting
Mentoring
Queue management
SOP development
Cross-functional collaboration
Data analysis
MongoDB Atlas
Linux
Networking
Security
Performance tuning
Root-cause analysis

Benefits

Equity
Employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
Registered retirement savings plan with employer match
Mental health counseling
Backup child and elder care
Health benefits
Dental benefits
Vision benefits

Visa sponsorship

Not detected in the job text

Keywords

MongoDB
Atlas
Cloud Manager
Compass
Cloud infrastructure
Linux
Networking
Security
Storage
Performance
DevOps
Infrastructure-as-code
Observability
Automation
Scripting
SOP
RCA
Intercom
NoSQL
Relational databases
AWS
Google Cloud
Microsoft Azure
Technical support
Incident response
Customer obsession
Leadership
Mentoring
Queue analysis
Workload allocation

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