Find work in Canada.

336,820 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
BG
Field Service Technician - Peterbilt
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 6 mins ago
SC
Inside Sales Representative
Sego Canada Inc.
Lethbridge, AB
- Full-time
Sego Canada is an industrial distribution and service company within the Flow Control Group network, serving customers across Canada with technically oriented flow control, automation, and…
Added 6 mins ago
SG
Full-Stack Developer (Java, React, Openshift)
Software Guidance & Assistance, Inc. (SGA, Inc.)
Toronto, ON
- Full-time
Oversee process for technical issue escalation and prioritize technical issue resolution
Added 6 mins ago
H
Receptionist
HDR
Toronto, ON
- Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 6 mins ago
BS
Administrative Coordinator
Blackline Safety
Canada
- Full-time
The Administrative Coordinator role provides technical, administrative, and operational support throughout the customer evaluation lifecycle within the Sales Enablement team. This position…
Added 6 mins ago
C
Virtual Infrastructure Specialist
CGI
Mississauga, ON
- Full-time
Excellent customer service orientation and interpersonal skills for effective interaction with managers, employees, vendors, consultants and others; ability to exercise good judgment, sound…
Added 6 mins ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Manage technical requirements from customers’ needs.
Added 6 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
…prepares quotes and proposals, and coordinates with operations and technical teams to ensure timely and high-quality service delivery. The Account Manager monitors project and service…
Added 6 mins ago
NV
Systems & Network Administrator (ID#5507)
New Value Solutions
Vancouver, BC
- Contract
…experienced Systems & Network Administrator to provide occasional technical support for one of our clients in downtown…
Added 6 mins ago
G
Account Specialist
Geotab
Burnaby, BC
- Full-time
As an Account Specialist, your key area of responsibility will be managing a portfolio of approximately 150–200 customer accounts across Canada and the U.S., with coverage aligned to…
Added 6 mins ago
TC
Service Administrator
Turn-Key Controls
Langley (District), BC · City of Langley, BC
- Full-time
…industrial and municipal facilities. With a strong commitment to technical excellence and customer service, Turn-Key Controls delivers innovative solutions that keep critical systems…
Added 6 mins ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $112,931 CAD / year
- Full-time
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 6 mins ago
BH
Lead Services Specialist - Technical Support
Baker Hughes
Leduc, AB
- Full-time
This role combines engineering analysis, customer engagement, and operational problem-solving to address complex production challenges while delivering high-quality technical support and…
Added 7 mins ago
WM
Driver Residential
Waste Management, Inc. (WM)
ON · Roblin, ON
- Full-time
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 7 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
Technical Oversight: Own the technical direction across Azure and Databricks: Azure networking and security architecture (VNets, Private Endpoints, NSGs, route tables, Azure Firewall),…
Added 7 mins ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Processing and reviewing customer orders for accuracy, ensuring excellent customer service is provided across the department.
Added 7 mins ago
GM
Senior Data Engineering, Vehicle Data Operations
General Motors
Markham, ON · Oshawa, ON
- Full-time
The successful engineering candidate is a hands-on technical professional who can work across the full solution lifecycle: understand the problem, define requirements, map data and system…
Added 7 mins ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 7 mins ago
BS
Administrative Coordinator
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Administrative Coordinator role provides technical, administrative, and operational support throughout the customer evaluation lifecycle within the Sales Enablement team. This position…
Added 7 mins ago
F
Trench Safety Installation Advisor
Finning
Calgary, AB · Fort McMurray, AB
- Full-time
This is a unique opportunity to combine your construction knowledge, technical expertise, and customer service skills in a role that has a direct impact on job site safety. Every day brings…
Added 7 mins ago
AS
Account Executive, SMB
Absolute Software
Vancouver, BC
- Full-time
Proven professionalism and strong customer service
Added 7 mins ago
Field Service Technician
Xerox
London, ON
Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you…
Added 7 mins ago
Corporate Accountant | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Conduct accounting research and contribute to technical accounting projects, including the assessment and implementation of new accounting standards and business initiatives.
Added 7 mins ago
Manager-Payroll
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
…team of payroll professionals. The Payroll Manager serves as a technical subject matter expert and trusted advisor to People & Culture, Finance, and executive leadership, ensuring alignment…
Added 7 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…

MongoDB

Lead, Technical Services

Toronto, ON, Canada

$137,000 - $189,000 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $137,000 - $189,000 CAD
Posting language: English
Posted: Oct 8, 2026

Original job description

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers.

We are looking to speak to candidates who are based in Toronto for our hybrid working model.

Life in MongoDB Technical Services

As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team.

Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager.

As the Cloud Support Team Lead, you will:

Lead and mentor a small, distributed team as a hands-on technical player-coach
Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations.
Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation
Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders
Turn recurring customer problems and support trends into product feedback, process improvements, training, and reusable technical content
Create and maintain SOPs, knowledge articles, training materials, and retrospectives that improve team capability and consistency
Represent Technical Services in cross-functional and cross-region programs, driving execution through influence

Who You Are

You are a calm, empathetic technical leader who earns trust with customers, engineers, and cross-functional partners
You are comfortable leading through influence, ambiguity, and incomplete information
You use data to identify risks, prioritize work, and allocate team capacity
You balance hands-on customer support with coaching, quality management, and continuous improvement

What you need

The ideal candidate will have experience in most of the following areas:

Supporting customers through cases, chats, calls, and high-severity escalations. Preferred experience with running high-severity incidents and follow-the-sun procedures
Leading or mentoring a small team of highly technical support engineers
Strong troubleshooting experience with MongoDB Atlas or comparable cloud database platforms, including cloud infrastructure, Linux, networking, security, storage, and performance
A disciplined diagnostic process covering investigation, customer communication, escalation judgment, and root-cause analysis. Experience leveraging AI tools to broaden, improve and accelerate technical diagnostic processes preferred
Coordinating customer-impacting incidents and internal technical responders
Improving support operations through queue analysis, workload allocation, staffing coverage, training, and process improvement
Strong communication and collaboration skills across Engineering, Product, Security, Legal, Billing, Support Operations, and global Technical Services

Nice to Have

Experience with Cloud Manager, Compass, or large-scale relational or NoSQL databases
Experience managing FIN(Intercom), chat-support, case-management, or similar customer-support workflows
Experience leading incident reviews, RCAs, operational audits, or security/compliance improvements
Experience creating technical training, LMS content, knowledge programs, or enablement assessments
BONUS: Experience with DevOps, infrastructure-as-code, observability, automation, or scripting

Success Measures

First 3 months: Build relationships, understand team operations and customer demand, and begin contributing to complex escalations. Learn the Atlas product and master most common customer use cases
By 6 months: Independently lead escalations, establish recurring queue and quality reviews, improve coverage, and deliver at least one durable process or enablement improvement. Acquire Atlas Administrator certification
By 12 months: Demonstrate measurable improvement in service quality, escalation execution, team capability, coverage, and cross-functional delivery while remaining hands-on technically

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273573572

AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:

$137,000 - $189,000 CAD

Apply About employer

More about this job

Responsibilities

The Lead will provide technical and operational leadership for a distributed team while spending approximately 50% of their time on hands-on customer support and complex escalations. They are responsible for maintaining service quality, driving process improvements, and coordinating cross-functional incident responses.

Requirements

Candidates should have experience leading technical support teams and strong troubleshooting skills with cloud database platforms like MongoDB Atlas. A disciplined approach to diagnostics, incident management, and cross-functional communication is essential for this role.

Skills

Technical leadership
Cloud database management
Customer support
Incident management
Troubleshooting
Mentoring
Queue management
SOP development
Cross-functional collaboration
Data analysis
MongoDB Atlas
Linux
Networking
Security
Performance tuning
Root-cause analysis

Benefits

Equity
Employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
Registered retirement savings plan with employer match
Mental health counseling
Backup child and elder care
Health benefits
Dental benefits
Vision benefits

Visa sponsorship

Not detected in the job text

Keywords

MongoDB
Atlas
Cloud Manager
Compass
Cloud infrastructure
Linux
Networking
Security
Storage
Performance
DevOps
Infrastructure-as-code
Observability
Automation
Scripting
SOP
RCA
Intercom
NoSQL
Relational databases
AWS
Google Cloud
Microsoft Azure
Technical support
Incident response
Customer obsession
Leadership
Mentoring
Queue analysis
Workload allocation

Report this job