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Added 8 mins ago
HC
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
- Full-time
The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization,…
Added 1 hour ago
C
Food Services Manager
Chartwell
Waterloo, ON
- Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 1 hour ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
…organizational excellence in all aspects of marketing, including digital and social media planning, digital marketing, digital content management, analytics and channel mix/content…
Added 1 hour ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 2 hours ago
Brand Manager
Sofina Foods Inc
Markham, ON
Reporting to the Senior Brand Manager, Specialty Deli, the Brand Manager is responsible for the development and execution of marketing strategies, plans and programs that build brand equity…
Added 2 hours ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…across the organization. The Corporate Precision Agriculture Manager will drive the dealer strategy for solutions enabled by the John Deere Precision Agriculture strategy and other aligned…
Added 3 hours ago
H
Electrical Designer
HDR
Richmond Hill, ON
- Full-time
…you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centers driving the…
Added 3 hours ago
H
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
HDR is seeking a Site Civil Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our site development…
Added 3 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 3 hours ago
B
Territory Manager - Vancouver North
BAT
Vancouver, BC
- Full-time
Imperial Tobacco Canada - A member of the BRITISH AMERICAN TOBACCO GROUP has an exciting opportunity for a Territory Manager – Vancouver.
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 3 hours ago
NB
Associate
National Bank of Canada
Surrey, BC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 3 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global…
Added 4 hours ago
GD
DYNAMITE - Assistant Manager - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 4 hours ago
S
Seasonal Retail Sales Consultant - Part Time - Metrotown, BC
Swarovski
Burnaby, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 4 hours ago
S
Seasonal Retail Sales Consultant - Part Time - Masonville Place, ON
Swarovski
London, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 4 hours ago
S
Seasonal Retail Sales Consultant - Part time - Toronto Eaton Centre, ON
Swarovski
Toronto, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 4 hours ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 5 hours ago
T
Personal Banking Associate Trainee - Repentigny
TD
Repentigny, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 hours ago
CM
Development Officer
Coal Mine Theatre
Toronto, ON
- Full-time
Works closely with: General Manager, Board of Directors
Added 5 hours ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect…
Added 5 hours ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 5 hours ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 6 hours ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 6 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…client satisfaction, ensuring a balanced approach to business development. Ensure operational excellence through governance, project prioritization, and effective resource optimization…

Monks

CRM Project Manager

Toronto, ON, Canada

Salary Range: $95,000 - $115,000 CAD · Full-time

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Job details

Pay: Salary Range: $95,000 - $115,000 CAD
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Posting language: English
Posted: Oct 31, 2026

Original job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About The Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities

Client & Technical Delivery:

Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
Communicate project status, risks, and issues effectively to client stakeholders.
Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases - Onboard, Discover, Design, Develop, and Deliver - with emphasis on milestone exit criteria.

Team Leadership

Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes

Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
Articulate practice capabilities, offerings, and value propositions to clients.
Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
Stay current on the latest project management learning, methodologies, and market trends.
PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

About You

The essentials:

5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
Experience leading projects with multiple work streams or multiple projects concurrently.
Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must But a Plus

Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Experience with vendor management and third-party partner integration.
Proficiency in advanced project management tools and complex Jira workflows/reporting.
Strong cross-cultural communication and soft skills for working with global client teams.

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000 - $115,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery - taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents - and resonates with - the world around us.

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More about this job

Responsibilities

Lead CRM implementation and managed-services projects, managing client expectations, project plans, budgets, allocated hours, risks, and stakeholder communications. Guide cross-functional teams through project lifecycle milestones, resolve scope gaps and escalations, maintain PMO artifacts and processes, and support team development.

Requirements

Requires at least five years of project management experience in CRM or enterprise platform implementations or CRM managed services, with experience coordinating multiple projects or workstreams and cross-functional stakeholders. Candidates should demonstrate strong planning, organization, communication, meeting facilitation, resource tracking, and self-directed learning; PMP, CSM, Salesforce Administrator certification, vendor management, and advanced JIRA skills are advantageous.

Skills

CRM Project Management
Salesforce Implementations
Project Planning
Budget Management
Stakeholder Communication
Cross-Functional Team Leadership
Scope and Change Management
Risk and Issue Management
Resource and Dependency Tracking
Meeting Facilitation
JIRA
PMO Governance
Managed Services
Vendor Management
Agile Project Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Company Holidays
401(k) With Company Contribution
Paid Parental Leave
Work-Life Balance
Career Growth Opportunities
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

CRM
Salesforce
CRM Implementations
Managed Services
Project Management
Statement of Work
Change Requests
JIRA
PMO
Project Plans
Project Budgets
Allocated Hours
Risk Management
Issue Management
Dependency Tracking
Resource Management
Stakeholder Management
Cross-Functional Teams
Client Escalations
Onboarding
Discovery
Design
Development
Delivery
RAID Logs
Decision Trackers
PMP
Certified Scrum Master
Salesforce Administrator
Vendor Management

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