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Added 1 hour ago
Senior Healthcare Consultant (Future Opportunities)
Mariner
NB · NL · NS · PE
A self-starter with the ability to recommend priorities to the project leader
Added 1 hour ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche d’un.e Architecte PLM Senior pour rejoindre notre équipe de Stratégie Transverse Ingénierie basée à Mirabel (Québec, Canada), où vous…
Added 2 hours ago
N
Growth Operations Manager
nesto
Toronto, ON
- Full-time
…achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact…
Added 2 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 2 hours ago
Brand Manager
Sofina Foods Inc
Markham, ON
Reporting to the Senior Brand Manager, Specialty Deli, the Brand Manager is responsible for the development and execution of marketing strategies, plans and programs that build brand equity…
Added 3 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 3 hours ago
MP
Senior Mining Consultant - Underground
Mining Plus
Vancouver, BC
- Full-time
Career development opportunities across technical, project management, and leadership pathways
Added 3 hours ago
NG
Senior Mine Engineer
New Gold Inc.
Kamloops, BC
- Full-time
The Senior Mine Engineer provides technical oversight, supervision, and structured mentoring of the Technical Services planning team, typically encompassing production planning, development…
Added 3 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management…
Added 5 hours ago
I-
Senior Electrical Estimator – Commercial Construction
I8IS - Infiniti Software Solutions
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…industrial buildings. We are a subsidiary of a North American leader in facility maintenance and janitorial services with more than 22,000…
Added 5 hours ago
DC
Senior Environmental Engineer or Geoscientist
Dillon Consulting Limited
London, ON
- Full-time
…of our environment. As someone with excellent technical and project management skills who builds strong client relationships, you will thrive in our fast-paced and agile…
Added 6 hours ago
H
Mining Potash Lead
HDR
Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time
Support proposal development, project execution strategies, and risk management.
Added 7 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 7 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 7 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Spruce Grove, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 7 hours ago
Strategist, Enterprise
BrainStation
Toronto, ON
…people need to work differently. On the second, you will support senior leaders as they explore the digital and AI innovation opportunities emerging in their industries, including how AI…
Added 7 hours ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
As a Senior Strategist, Enterprise, you will work with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 7 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
Serve as the senior day-to-day advisor to your clients, leading them through opportunity discovery, managing expectations and stakeholders, and ensuring each engagement delivers measurable…
Added 8 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 8 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 11 hours ago
A
Senior SAP Programmer Analyst TRBK
ATB
Remote, Canada
- Full-time
- Remote
As ATB’s next TRBK Senior Developer, you're a key technical leader responsible for the end-to-end design, development, and implementation of robust SAP ABAP solutions, with a focus on core…
Added 12 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
OpenText is a world leader in Information Management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of the Digital Experience Web…
Added 12 hours ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience as a supervisor, team leader, lead worker, or project lead.
Added 13 hours ago
OH
Lead, Capacity, Access and Flow
Ontario Health | Santé Ontario
Whitby, ON
- Full-time
Added 13 hours ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
…from key stakeholders, addressing cross-functional program and project issues, and collaborating with teams to leverage processes for increased service and product capabilities. This role…

Monks

CRM Project Manager

Toronto, ON, Canada

Salary Range: $95,000 - $115,000 CAD · Full-time

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Job details

Pay: Salary Range: $95,000 - $115,000 CAD
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Posting language: English
Posted: Oct 31, 2026

Original job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About The Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities

Client & Technical Delivery:

Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
Communicate project status, risks, and issues effectively to client stakeholders.
Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases - Onboard, Discover, Design, Develop, and Deliver - with emphasis on milestone exit criteria.

Team Leadership

Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes

Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
Articulate practice capabilities, offerings, and value propositions to clients.
Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
Stay current on the latest project management learning, methodologies, and market trends.
PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

About You

The essentials:

5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
Experience leading projects with multiple work streams or multiple projects concurrently.
Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must But a Plus

Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Experience with vendor management and third-party partner integration.
Proficiency in advanced project management tools and complex Jira workflows/reporting.
Strong cross-cultural communication and soft skills for working with global client teams.

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000 - $115,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery - taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents - and resonates with - the world around us.

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More about this job

Responsibilities

Lead CRM implementation and managed-services projects, managing client expectations, project plans, budgets, allocated hours, risks, and stakeholder communications. Guide cross-functional teams through project lifecycle milestones, resolve scope gaps and escalations, maintain PMO artifacts and processes, and support team development.

Requirements

Requires at least five years of project management experience in CRM or enterprise platform implementations or CRM managed services, with experience coordinating multiple projects or workstreams and cross-functional stakeholders. Candidates should demonstrate strong planning, organization, communication, meeting facilitation, resource tracking, and self-directed learning; PMP, CSM, Salesforce Administrator certification, vendor management, and advanced JIRA skills are advantageous.

Skills

CRM Project Management
Salesforce Implementations
Project Planning
Budget Management
Stakeholder Communication
Cross-Functional Team Leadership
Scope and Change Management
Risk and Issue Management
Resource and Dependency Tracking
Meeting Facilitation
JIRA
PMO Governance
Managed Services
Vendor Management
Agile Project Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Company Holidays
401(k) With Company Contribution
Paid Parental Leave
Work-Life Balance
Career Growth Opportunities
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

CRM
Salesforce
CRM Implementations
Managed Services
Project Management
Statement of Work
Change Requests
JIRA
PMO
Project Plans
Project Budgets
Allocated Hours
Risk Management
Issue Management
Dependency Tracking
Resource Management
Stakeholder Management
Cross-Functional Teams
Client Escalations
Onboarding
Discovery
Design
Development
Delivery
RAID Logs
Decision Trackers
PMP
Certified Scrum Master
Salesforce Administrator
Vendor Management

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