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Added 1 hour ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Added 5 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…facilitating continuity of nursing care. Advises the PM (or on-call Administrator) of any urgent patient care issues or…
Added 5 hours ago
RU
Academic Dean
Renison University College
Waterloo, ON
- Full-time
…and bring a proven track record as a scholar, educator, and administrator. They will possess significant experience in academic administration, including academic planning, faculty affairs,…
Added 8 hours ago
PV
Permanent part-time (3 hrs and 45 min per day) HR and Payroll Administrator
Prairie Valley School Division
Canada
- Part-time
…Collaboration, engaging in meaningful relationships built on mutual trust and open, transparent communication. Finally, we thrive on Curiosity, continuously inspiring excellence, growth and…
Added 11 hours ago
HC
Real Estate Lease Administrator
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
The Real Estate Lease Administrator provides administrative and operational support to the Facilities & Real Estate team. This role is responsible for lease administration, landlord and…
Added 12 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional Services…
Added 14 hours ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
…Microsoft Certified: DevSecOps Engineer Professional/Expert, Azure Administrator Associate, Azure Solutions Architect Expert, or equivalent cloud/DevSecOps…
Added 14 hours ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…Microsoft Certified: DevSecOps Engineer Professional/Expert, Azure Administrator Associate, Azure Solutions Architect Expert, or equivalent cloud/DevSecOps…
Added 15 hours ago
Real Estate Lease Administrator
Demant Group
Toronto, ON
The Real Estate Lease Administrator provides administrative and operational support to the Facilities & Real Estate team. This role is responsible for lease administration, landlord and…
Added 15 hours ago
SD
Casual Responsible Adult (Inclusive Education)
School District 72 (Campbell River)
Campbell River, BC
- Full-time
The Responsible Adult (RA) reports to the school administrator and the Director of Inclusive Education. The role of RA is to work in collaboration with the student support team and will…
Added 15 hours ago
SD
Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
Added 15 hours ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
Brampton, ON
- Full-time
Okta Certified Professional, Administrator or Consultant
Added 15 hours ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
…build their own future. Our values of Compassion, Dignity, Trust, and Joy guide our daily work and ensure that we honour the unique and distinct identities as well as individualized needs…
Added 16 hours ago
Tax Administrator, Scotiatrust - Ottawa, ON
Scotiabank
Ottawa, ON
Excellent computer skills are required, particularly in the use of tax preparation programs and MS Office, SalesForce and the Broadridge Trust System
Added 19 hours ago
CO
Technology Service Desk Administrator
CPA Ontario
Canada
- Full-time
…the evolving demands of industry and the standards that make trust…
Added 19 hours ago
S
Customer Success Manager - Core Clouds
Salesforce
Vancouver, BC · Toronto, ON · Canada - Toronto
- Full-time
…customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking…
Added 19 hours ago
W
Senior Management Auditor
WCB-Alberta
Calgary, AB · AB · Edmonton - Jarvis
- Full-time
If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by…
Added 1 day ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
Marketing Cloud Developer or Engagement Administrator/Consultant
Added 1 day ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven solutions to their problems.
Added 1 day ago
A
Administrateur·rice systèmes senior – Senior Systems Administrator
ALFACONSEIL.CA
Bas-Saint-Laurent, QC
- Full-time
Contribuer à la gestion des solutions de sécurité réseau, notamment Zscaler et les mécanismes d’accès réseau Zero Trust (ZTNA).
Added 1 day ago
HL
Chief Administrative Officer - Town of Lynn Lake
Harris Leadership Strategies
Lynn Lake, MB
- Full-time
For a municipal administrator seeking meaningful impact, Lynn Lake offers a rare opportunity to help guide a northern community through a period of renewal, growth, and long-term…
Added 1 day ago
RH
Inside Sales Administrator
Robert Half
Calgary, AB
- Full-time
We are seeking an Inside Sales Administrator to support a team of around 10 people with their administrative and operational follow‑up. This is a high‑volume, fast‑paced role at the…
Added 1 day ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Nanaimo, BC
- Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 1 day ago
GS
Senior Systems Administrator
Gertex Solutions
Toronto, ON · Etobicoke, ON
- Full-time
Work in a small, high-trust team with direct access to the IT Director and visibility into strategy and decision-making.
Added 1 day ago
CI
Zscaler Specialist - Contract
Compugen Inc
Calgary, AB
- Contract
…internet resources while supporting the organization's Zero Trust security…

Monks

CRM Project Manager

Toronto, ON, Canada

Salary Range: $95,000 - $115,000 CAD · Full-time

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Job details

Pay: Salary Range: $95,000 - $115,000 CAD
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Posting language: English
Posted: Oct 31, 2026

Original job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About The Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities

Client & Technical Delivery:

Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
Communicate project status, risks, and issues effectively to client stakeholders.
Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases - Onboard, Discover, Design, Develop, and Deliver - with emphasis on milestone exit criteria.

Team Leadership

Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes

Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
Articulate practice capabilities, offerings, and value propositions to clients.
Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
Stay current on the latest project management learning, methodologies, and market trends.
PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

About You

The essentials:

5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
Experience leading projects with multiple work streams or multiple projects concurrently.
Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must But a Plus

Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Experience with vendor management and third-party partner integration.
Proficiency in advanced project management tools and complex Jira workflows/reporting.
Strong cross-cultural communication and soft skills for working with global client teams.

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000 - $115,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery - taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents - and resonates with - the world around us.

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More about this job

Responsibilities

Lead CRM implementation and managed-services projects, managing client expectations, project plans, budgets, allocated hours, risks, and stakeholder communications. Guide cross-functional teams through project lifecycle milestones, resolve scope gaps and escalations, maintain PMO artifacts and processes, and support team development.

Requirements

Requires at least five years of project management experience in CRM or enterprise platform implementations or CRM managed services, with experience coordinating multiple projects or workstreams and cross-functional stakeholders. Candidates should demonstrate strong planning, organization, communication, meeting facilitation, resource tracking, and self-directed learning; PMP, CSM, Salesforce Administrator certification, vendor management, and advanced JIRA skills are advantageous.

Skills

CRM Project Management
Salesforce Implementations
Project Planning
Budget Management
Stakeholder Communication
Cross-Functional Team Leadership
Scope and Change Management
Risk and Issue Management
Resource and Dependency Tracking
Meeting Facilitation
JIRA
PMO Governance
Managed Services
Vendor Management
Agile Project Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Company Holidays
401(k) With Company Contribution
Paid Parental Leave
Work-Life Balance
Career Growth Opportunities
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

CRM
Salesforce
CRM Implementations
Managed Services
Project Management
Statement of Work
Change Requests
JIRA
PMO
Project Plans
Project Budgets
Allocated Hours
Risk Management
Issue Management
Dependency Tracking
Resource Management
Stakeholder Management
Cross-Functional Teams
Client Escalations
Onboarding
Discovery
Design
Development
Delivery
RAID Logs
Decision Trackers
PMP
Certified Scrum Master
Salesforce Administrator
Vendor Management

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