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Added 8 mins ago
A
Senior Delivery Manager, Temporary
Aviso
Toronto, ON
- Temporary
…consisting of the Product Owner, Product Designer, and Technology Lead. The role is accountable for driving alignment across squads and stakeholders, ensuring roadmaps, priorities,…
Added 9 mins ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc
Brampton, ON
- Full-time
Lead cloud migration strategies and multi-region infrastructure design.
Added 24 mins ago
KC
Senior Consultant, ESG Assurance Services
KPMG Canada
Toronto, ON
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high‑quality work that supports trust, transparency, and confidence across both public and private…
Added 39 mins ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 39 mins ago
LC
Senior Risk Advisory Consultant
Loblaw Companies Limited
Brampton, ON
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position…
Added 39 mins ago
PT
Forklift Operator
Performance Team
Cambridge, ON
- Full-time
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and…
Added 1 hour ago
H
Strategic Communications Team Lead, Western Canada
HDR
Vancouver, BC
- Full-time
HDR is seeking a Strategic Communications Team Lead, Western Canada to lead and grow our Strategic Communications services across Western Canada. This role will provide leadership in…
Added 1 hour ago
H
Electrical Designer
HDR
Richmond Hill, ON
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 1 hour ago
H
Architecture Principal – Education, Science and Sport
HDR
Toronto, ON
- Full-time
…They will need to build and maintain a strong client network, lead pursuits and oversee the successful execution of projects in their…
Added 1 hour ago
H
Senior Project Manager, Environmental Assessments and TRPAPs
HDR
Toronto, ON
- Full-time
…future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all…
Added 1 hour ago
H
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 1 hour ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
Added 1 hour ago
PT Supportive Housing Coordinator
Indwell
Kitchener, ON
Position Description: Reporting to the Supportive Housing Team Lead, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns…
Added 1 hour ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Health Services to join our team. In this pivotal role, you will lead EHS operations, guide workforce development, and drive innovative strategies to enhance service delivery. As an…
Added 1 hour ago
BC
Material Coordinator (Fabrication) - Industrial West
Bird Construction
Edmonton, AB · Nisku, AB
- Full-time
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
Added 1 hour ago
BC
Estimator Civil Concrete - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Lead pricing activities and submissions for assigned tenders or budgets.
Added 1 hour ago
BC
Estimator Industrial - Industrial West
Bird Construction
Edmonton, AB
- Full-time
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
Added 2 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 2 hours ago
Registered Practical Nurse
Indwell
London, ON
…Nurses across the organization and with Indwell’s Clinical Lead. As an integral part of an interdisciplinary care team, you will assist in the coordination and delivery of holistic health…
Added 2 hours ago
DC
Senior Environmental Engineer or Geoscientist
Dillon Consulting Limited
London, ON
- Full-time
We’re looking for a technical leader, trusted advisor and problem solver with a safety-first mindset and the desire to build strong teams to lead Ontario-based contaminated sites projects.
Added 2 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
…cycle from prospect to purchase, and work to earn customer trust every step of the…
Added 3 hours ago
Team Lead, Software Engineering
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 3 hours ago
LC
Meat Assistant Department Manager Full Time Day
Loblaw Companies Limited
Sussex, NB
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position…
Added 3 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 3 hours ago
A
Client Business Analyst I
Acosta
Toronto, ON
- Full-time
…collection, survey setup, and other adhoc requests. The Analyst will lead standardized report design, automation and data administration. They will leverage business and market relevant…

Monks

CRM Project Manager

Toronto, ON, Canada

Salary Range: $95,000 - $115,000 CAD · Full-time

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Job details

Pay: Salary Range: $95,000 - $115,000 CAD
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Posting language: English
Posted: Oct 31, 2026

Original job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About The Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities

Client & Technical Delivery:

Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
Communicate project status, risks, and issues effectively to client stakeholders.
Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases - Onboard, Discover, Design, Develop, and Deliver - with emphasis on milestone exit criteria.

Team Leadership

Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes

Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
Articulate practice capabilities, offerings, and value propositions to clients.
Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
Stay current on the latest project management learning, methodologies, and market trends.
PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

About You

The essentials:

5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
Experience leading projects with multiple work streams or multiple projects concurrently.
Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must But a Plus

Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
Experience with vendor management and third-party partner integration.
Proficiency in advanced project management tools and complex Jira workflows/reporting.
Strong cross-cultural communication and soft skills for working with global client teams.

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000 - $115,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery - taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents - and resonates with - the world around us.

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More about this job

Responsibilities

Lead CRM implementation and managed-services projects, managing client expectations, project plans, budgets, allocated hours, risks, and stakeholder communications. Guide cross-functional teams through project lifecycle milestones, resolve scope gaps and escalations, maintain PMO artifacts and processes, and support team development.

Requirements

Requires at least five years of project management experience in CRM or enterprise platform implementations or CRM managed services, with experience coordinating multiple projects or workstreams and cross-functional stakeholders. Candidates should demonstrate strong planning, organization, communication, meeting facilitation, resource tracking, and self-directed learning; PMP, CSM, Salesforce Administrator certification, vendor management, and advanced JIRA skills are advantageous.

Skills

CRM Project Management
Salesforce Implementations
Project Planning
Budget Management
Stakeholder Communication
Cross-Functional Team Leadership
Scope and Change Management
Risk and Issue Management
Resource and Dependency Tracking
Meeting Facilitation
JIRA
PMO Governance
Managed Services
Vendor Management
Agile Project Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Company Holidays
401(k) With Company Contribution
Paid Parental Leave
Work-Life Balance
Career Growth Opportunities
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

CRM
Salesforce
CRM Implementations
Managed Services
Project Management
Statement of Work
Change Requests
JIRA
PMO
Project Plans
Project Budgets
Allocated Hours
Risk Management
Issue Management
Dependency Tracking
Resource Management
Stakeholder Management
Cross-Functional Teams
Client Escalations
Onboarding
Discovery
Design
Development
Delivery
RAID Logs
Decision Trackers
PMP
Certified Scrum Master
Salesforce Administrator
Vendor Management

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