Convention & Event Services Manager,Temporary (14-month contract)
- Montreal, QC, Canada
Annual Salary: $72,000 · Full-time
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Job details
- Pay
- Annual Salary: $72,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Work Location: 1050 De La Gauchetière Street West, Montreal, Quebec, H3B 4C9
Employment Status: Full-time, Temporary (14-month contract)
Annual Salary: $72,000
About The Hotel
Acquired by Tidan in 2018, the Marriott Château Champlain is located in the heart of downtown Montreal. Just a one-minute walk from the metro station, the hotel is accessible through an underground passageway and is conveniently located near the Bell Centre.
Fully renovated in 2021, this iconic Montreal hotel features 36 floors, 614 guest rooms, 13 suites, and 25 meeting rooms, with the capacity to accommodate up to 1,000 guests.
If you are looking for a modern, stylish, and dynamic work environment, join the inspiring team at one of the largest hotels in downtown Montreal.
Job Description
Reporting to the Director of Conventions and Events, and as a member of the Sales and Convention & Event Services team, the Manager is responsible for the overall coordination of group bookings, with or without meeting room requirements, across all market segments.
The primary responsibility of this role is to ensure the seamless coordination and execution of all services outlined in group agreements while acting as the main liaison between the hotel's various departments and corporate event organizers.
Key Responsibilities
Bilingualism in both spoken and written French and English is required for this position, as we serve an international clientele.
About Us:
Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.
Why Join Our Team:
In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.
We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.
Employment Status: Full-time, Temporary (14-month contract)
Annual Salary: $72,000
About The Hotel
Acquired by Tidan in 2018, the Marriott Château Champlain is located in the heart of downtown Montreal. Just a one-minute walk from the metro station, the hotel is accessible through an underground passageway and is conveniently located near the Bell Centre.
Fully renovated in 2021, this iconic Montreal hotel features 36 floors, 614 guest rooms, 13 suites, and 25 meeting rooms, with the capacity to accommodate up to 1,000 guests.
If you are looking for a modern, stylish, and dynamic work environment, join the inspiring team at one of the largest hotels in downtown Montreal.
Job Description
Reporting to the Director of Conventions and Events, and as a member of the Sales and Convention & Event Services team, the Manager is responsible for the overall coordination of group bookings, with or without meeting room requirements, across all market segments.
The primary responsibility of this role is to ensure the seamless coordination and execution of all services outlined in group agreements while acting as the main liaison between the hotel's various departments and corporate event organizers.
Key Responsibilities
- Review and manage group files received from the Sales team.
- Organize and coordinate site visits with clients, hotel departments, and external suppliers.
- Prepare banquet event orders (BEOs) and develop meeting room layouts.
- Maximize revenue opportunities by recommending room upgrades and enhanced menu options.
- Coordinate and monitor guest room blocks.
- Communicate all relevant information to the appropriate departments through established communication tools, including event resumes and banquet event orders.
- Plan and lead pre-convention meetings for all assigned groups.
- Welcome groups upon arrival and maintain an active presence and availability throughout their events.
- Participate in departmental meetings, including forecasting, credit, sales, and event management meetings, as required.
- Review invoices and ensure billing accuracy.
- Schedule post-convention meetings or follow-up calls to gather client feedback and identify opportunities for future business.
- Provide Sales Coordinators with the necessary information to prepare thank-you letters and award Marriott Bonvoy points.
- Ensure the accuracy of group information and maintain up-to-date records in the CI/TY system.
- Stay informed about industry developments, service innovations, and emerging trends by consulting relevant sources, including Marriott's official website and Tourisme Montréal.
- Professional attitude and conduct, demonstrating teamwork, autonomy, enthusiasm, strong interpersonal skills, honesty, versatility, initiative, and organizational abilities.
- Strong commitment to delivering exceptional customer service.
- Excellent interpersonal and relationship-building skills.
- Strong attention to detail and commitment to quality.
- Sound judgment, negotiation skills, and effective decision-making abilities.
- High standards of professional ethics and integrity.
- Creativity and the ability to propose innovative ideas to enhance service delivery and guest experiences.
- Minimum of two years of experience in a similar position within the hospitality industry or a related field.
- Diploma or degree in Hospitality Management (an asset).
- Excellent written and verbal communication skills in both French and English.
- Proficiency in job-related software, including Microsoft Word, Excel, Outlook, CI/TY, and Social Tables (an asset).
Bilingualism in both spoken and written French and English is required for this position, as we serve an international clientele.
About Us:
Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.
Why Join Our Team:
In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.
We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.
More about this job
Responsibilities
Coordinate group bookings and events from handoff through completion, including site visits, event orders, room layouts, guest room blocks, and communication with hotel departments and clients. Oversee event delivery, billing accuracy, client follow-up, group records in CI/TY, and opportunities to increase revenue and secure future business.
Requirements
Requires at least two years of experience in a similar hospitality or related role, along with excellent written and spoken French and English. A hospitality management diploma or degree is an asset; proficiency with Microsoft Office and related event software is expected, with CI/TY and Social Tables listed as assets.
Skills
- Group Booking Coordination
- Event Planning
- Banquet Event Orders
- Meeting Room Layouts
- Revenue Optimization
- Guest Room Block Management
- Pre-Convention Meetings
- Billing Accuracy
- Forecasting
- Negotiation
- Customer Service
- Attention To Detail
- Microsoft Word
- Microsoft Excel
- CI/TY
Benefits
- Group Insurance
- Life Insurance
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Care
- Employee Assistance Program
- Personal Days
- Referral Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Sales
- Food & Beverage
Keywords
- Hospitality
- Convention Services
- Event Management
- Group Bookings
- Banquet Event Orders
- Meeting Room Layouts
- Site Visits
- Guest Room Blocks
- Revenue Optimization
- Menu Upgrades
- Pre-Convention Meetings
- Event Resumes
- Client Feedback
- Billing
- Forecasting
- CI/TY
- Social Tables
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Marriott Bonvoy
- Bilingual Communication
- French
- English
- Customer Service