Latin Robotics Support Engineer
- Toronto, ON, Canada
Full-time
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Job details
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- Full-time
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- Posting language
- English
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Original job description
Latin Robotics
Support Engineer
As Latin Robotics Support Engineer at MontrealRobot, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players.
You'll interact regularly to maintain a strong communication with Latin clients and use Spanish & Portuguese to understand well their needs.
You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems.
If you're excited about robots and rolling out a complex system, we want you to talk to us!
LOCATION
Toronto, ON
EMPLOYMENY TYPE
Permanent
What You’ll Do
Support Engineer
As Latin Robotics Support Engineer at MontrealRobot, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players.
You'll interact regularly to maintain a strong communication with Latin clients and use Spanish & Portuguese to understand well their needs.
You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems.
If you're excited about robots and rolling out a complex system, we want you to talk to us!
LOCATION
Toronto, ON
EMPLOYMENY TYPE
Permanent
What You’ll Do
- Use Spanish & Portuguese to provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
- Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
- Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Ability to facilitate and drive cross-department collaboration and communication.
- Bachelor's Degree in Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline.
- At least one-year experience of software/database/hardware/network product support industry is preferred.
- Good level of spoken and written Spanish/Portuguese
- English or French is highly preferred.
- Online collaboration tools proficiency is required.
- MS office suite proficiency is required.
- Ability to facilitate and drive cross-department collaboration and communication
- Travel friendly
- Willing to learn and have attention to details
More about this job
Responsibilities
Provide Spanish- and Portuguese-language remote or on-site support after implementation, troubleshooting hardware, software, networks, and firmware. Respond to customer inquiries, track issues through resolution within agreed timelines and SLAs, and coordinate with clients and internal teams.
Requirements
A bachelor's degree in mechanical engineering, electrical and computer engineering, computer science, or a related discipline is required. At least one year of relevant product-support experience is preferred; strong Spanish and Portuguese, English or French, proficiency with collaboration tools and Microsoft Office, attention to detail, and willingness to travel are also sought.
Skills
- Spanish
- Portuguese
- English
- French
- Robotics Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Firmware Upgrades
- User Acceptance Testing
- Customer Support
- Issue Tracking
- Technical Writing
- Online Collaboration Tools
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Engineering
- Technology
- Manufacturing
Keywords
- Robotics
- Robot Manufacturing
- Customer Support
- Spanish
- Portuguese
- English
- French
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Firmware Upgrades
- User Acceptance Testing
- Implementation
- Hyper-Care Support
- Issue Tracking
- Service-Level Agreements
- Technical Manuals
- Online Collaboration Tools
- Microsoft Office
- Mechanical Engineering
- Electrical Engineering
- Computer Engineering
- Computer Science