Closed listing
Latin Robotics Support Engineer
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Support Engineer
As Latin Robotics Support Engineer at MontrealRobot, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players.
You'll interact regularly to maintain a strong communication with Latin clients and use Spanish & Portuguese to understand well their needs.
You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems.
If you're excited about robots and rolling out a complex system, we want you to talk to us!
LOCATION
Toronto, ON
EMPLOYMENY TYPE
Permanent
What You’ll Do
- Use Spanish & Portuguese to provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
- Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
- Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Ability to facilitate and drive cross-department collaboration and communication.
- Bachelor's Degree in Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline.
- At least one-year experience of software/database/hardware/network product support industry is preferred.
- Good level of spoken and written Spanish/Portuguese
- English or French is highly preferred.
- Online collaboration tools proficiency is required.
- MS office suite proficiency is required.
- Ability to facilitate and drive cross-department collaboration and communication
- Travel friendly
- Willing to learn and have attention to details
More about this job
Responsibilities
The Latin Robotics Support Engineer will provide remote and onsite technical support for hardware, software, and network systems while maintaining strong communication with Latin American clients. They will also participate in User Acceptance Testing and manage the resolution of customer issues according to established SLAs.
Requirements
Candidates must hold a Bachelor's degree in Engineering or Computer Science and possess at least one year of experience in product support. Proficiency in Spanish and Portuguese is required, along with strong technical troubleshooting skills and the ability to work in a collaborative environment.
Skills
- Spanish
- Portuguese
- Hardware troubleshooting
- Software troubleshooting
- Network troubleshooting
- System firmware upgrade
- User acceptance testing
- Technical support
- Customer service
- Communication
- Mechanical engineering
- Electrical engineering
- Computer science
- MS office suite
- Online collaboration tools
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Technology
- Customer Service & Support
- Manufacturing
Keywords
- Robotics
- Support Engineer
- Hardware
- Software
- Network
- Firmware
- Troubleshooting
- User Acceptance Testing
- UAT
- SLA
- Mechanical Engineering
- Electrical Engineering
- Computer Science
- MS Office
- Collaboration Tools
- Technical Support
- Customer Relations
- Implementation
- System Maintenance
- Database