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Retail Store Manager, Financial Services
moomoo
Vancouver, BC
- Full-time
Own store performance and lead the team in achieving approved client-acquisition, account-opening, account-funding, engagement, client-retention, asset-growth, referral-generation, and…
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Moomoo Canada

Retail Store Associate, Financial Services

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 2-3 years of client-facing experience in financial services, brokerage, wealth management, retail banking, investment sales, or a related field
Posting language: English
Posted: Nov 12, 2026

Original job description

About Moomoo Financial Canada Inc. (MFC)

Moomoo Financial Canada Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.

At Moomoo Financial Canada Inc., we're not just building a brokerage - we're redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you're new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.

Role Overview

We are seeking a highly client-focused and sales-driven Retail Store Associate / Relationship Manager to join our retail store team. This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays.

The primary focus of this role is to engage customers, promote our trading platform and products, acquire new clients, and achieve sales KPIs related to account openings and account funding. The role is also responsible for maintaining relationships with existing clients, supporting their product-use and account-funding needs, and delivering high-quality in-store client experience.

The ideal candidate is confident in working directly with clients, proactive in identifying and pursuing sales opportunities, and knowledgeable about financial markets and investment products. Experience with equity and options trading, as well as CIRO registration as a Registered Representative, would be highly valued.

Key Responsibilities

Client Engagement, Sales & Client Acquisition

Welcome and engage walk-in customers, understand their needs, and introduce the company's trading platform, products, and services
Achieve assigned sales and client-acquisition KPIs, including new account openings and account funding
Proactively acquire new clients through walk-in traffic, referrals, events, partnerships, community outreach, and other business-development activities
Guide new clients through account opening, platform setup, app demonstrations, and product navigation
Maintain and strengthen relationships with existing clients, follow up on their account-funding and product-use needs, and support client satisfaction, engagement, and retention
Provide clear and accurate information about platform features, investment products, and trading tools
Where permitted by the employee's registration category, firm approval, and applicable regulatory requirements, provide investment recommendations to clients
Respond to client inquiries and escalate complex account, product, technical, or compliance-related matters to the appropriate internal teams

Off-Site Pop-Ups & Field Marketing

Support the planning and execution of in-store events, workshops, promotional campaigns, and community-engagement initiatives
Work at off-site pop-up locations, booths, and brand activations at malls, campuses, conferences, and other external venues to acquire new clients and build brand awareness
Represent Moomoo at community events, sponsorships, and field marketing activities, engaging attendees, demonstrating the platform, and generating leads on site
Assist with logistics for off-site activations, including setup and teardown, promotional materials, signage, devices, and on-site execution
Assist with marketing and content activities, including photo and video shoots, promotional-material development, marketing copywriting, and content creation for both in-store and off-site campaigns
Travel to and work at off-site pop-up and field marketing locations as required, including evenings, weekends, and public holidays

Compliance, Operations & Collaboration

Maintain accurate client records and complete all required documentation in accordance with CIRO requirements, company policies, and applicable laws and regulations
Support daily store operations, including opening and closing procedures, store readiness, supplies, and overall client experience
Collaborate with store colleagues and cross-functional teams to improve sales processes, service workflows, and the overall client experience

Requirements

Education & Experience

Bachelor's degree in finance, business, economics, or related discipline is strongly preferred
2-3 years of client-facing experience in financial services, brokerage, wealth management, retail banking, investment sales, or a related field

Knowledge & Capabilities

Strong client-facing and relationship-management skills, with the ability to communicate confidently, understand client needs, build trust, and develop long-term relationships
A proactive client-acquisition mindset, with demonstrated ability to identify opportunities, generate leads, follow up with prospective clients, and achieve sales KPIs
Strong financial background and solid knowledge of financial markets, brokerage services, and investment products.
Ability to explain financial products, platform features, and trading concepts clearly, accurately, and in a client-friendly manner
Fluency in English is required, with strong verbal and written communication skills and the ability to serve clients professionally. Proficiency in Mandarin, Cantonese, Korean or French is an asset
Strong customer service, communication, and problem-solving skills
Detail-oriented and comfortable handling client documentation, compliance procedures, and regulatory requirements
Proficiency with digital platforms, trading applications, CRM systems, and other business tools
Strong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced retail environment

Availability & Travel

Availability to work rotating shifts, including weekends and public holidays
Ability to work on-site at the assigned store location and at off-site pop-up and field marketing events
Reliable transportation to travel between store and off-site activation locations as required

Strong Assets

Mandarin fluency
Cantonese fluency
French fluency
CIRO licensing / registration as a Registered Representative
Wealth management background

Benefits

What We Offer

Competitive salary, comprehensive benefits, and performance-based incentives
Opportunities for professional growth in a fast-growing fintech company
Work in a company that's a global leader in online brokerage and wealth management

How to Apply

If you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.

Join Moomoo Canada and help shape the future of retail trading in Canada!

Thank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click https://www.moomoo.com/ca/download to download our App now.

Thank you for your interest in Moomoo Financial

Moomoo Canada Human Resources Team

Disclaimer:

Equal Opportunity

Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.

MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.

All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application.

By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws.

Artificial Intelligence (AI) Usage

Moomoo Financial Canda (MFC) values fairness, transparency, and privacy in our recruitment process. Please not that cetain stages of our hiring process may involve the use of Artificial Intelligence (AI) or automated tools to assist our recruiters in screening applications and assessing qualifications.

These tools are designed only to support human decision-making and do not make final hiring decisions. All decisions regarding interviews, offers, and employment are made by our hiring team.

Your personal information will be handled in compliance with Ontario's privacy and employment laws, including the Ontario Human Rights Code, the Employment Standards Act, and applicable privacy legislation.

Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local police or call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Apply on LinkedIn About employer

More about this job

Responsibilities

Engage walk-in and prospective clients, promote Moomoo’s trading platform and investment products, acquire new clients, and meet account-opening and funding sales targets. Support existing clients, maintain compliant records, assist with store operations, and represent the company at events and off-site marketing activations.

Requirements

A bachelor’s degree in finance, business, economics, or a related discipline is strongly preferred, along with 2–3 years of client-facing experience in financial services or a related field. Candidates should have strong financial-market knowledge, sales and relationship-management abilities, clear communication skills, and availability for rotating shifts, weekends, holidays, and travel to off-site events.

Skills

Client Acquisition
Sales
Financial Markets Knowledge
Investment Products Knowledge
Account Opening
Account Funding
Platform Demonstrations
Customer Service
Lead Generation
Regulatory Compliance
Client Documentation
Problem-Solving
Digital Platform Proficiency
Event Coordination
Communication

Benefits

Comprehensive Benefits
Performance-Based Incentives
Professional Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Brokerage
Wealth Management
Retail Trading
Financial Markets
Investment Products
Equity Trading
Options Trading
CIRO
Registered Representative
Client Acquisition
Account Opening
Account Funding
Trading Platform
CRM Systems
Regulatory Compliance
Client Documentation
Lead Generation
Field Marketing
Pop-Up Events
Community Outreach
Platform Demonstrations
Sales KPIs
Relationship Management
Digital Applications

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Work requirements

Jobs in Canada