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Added 1 min ago
Human Resources Manager
Finning
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Full-time
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Added 1 min ago
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Moores Clothing

Store Lead

Burnaby, BC, Canada

Pay: Pay Range: $22.00 - $24.00/hr
Job type: Full-time
Apply by: Oct 26, 2026
Experience: Minimum of 1 year of Retail or Sales experience.
Posting language: English
Posted: Sep 26, 2026

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Original job description

Reports To Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

To be successful in this role the role you will:

Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Exceed customer expectations in all interactions

Leadership

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Models company values and leads by example as an active coach.
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.
Understands how to leverage store reports to understand decisions made to drive the store business.
Participates in driving business outreach opportunities and communicates leads to Store Manager.
Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
Assists management team with training store staff on all internal operational functions as assigned.
Stays informed on corporate communication, directives, initiatives, policies and procedures.
Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Supports a culture of learning and development, ensuring training tools are leveraged.
Serves as a role model to all store team members and provide enthusiastic motivational leadership.
Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
Leverages customer feedback to prevent or resolve customer concerns.
Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

Minimum of 1 year of Retail or Sales experience.
Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
Self-motivated, results oriented, strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS System.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Pay Range: $22.00 - $24.00/hr

We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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More about this job

Responsibilities

Lead and coach store team members while serving as manager on duty, supporting sales, customer service, staffing, and operational goals. Help maintain an inclusive and engaging workplace, deliver an exceptional customer experience, and ensure store programs and brand standards are implemented.

Requirements

Requires at least one year of retail or sales experience, along with strong organizational, leadership, communication, and problem-solving skills. Candidates should be able to train and develop teams, use technology including Microsoft Office and POS systems, and meet the stated physical requirements.

Skills

Retail Sales
Leadership
Team Coaching
Staff Development
Sales Performance
Customer Service
Operational Excellence
Recruiting
Business Outreach
Performance Management
Training
Communication
Problem-Solving
Active Listening
Microsoft Office
Point-of-Sale Systems

Visa sponsorship

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Keywords

Retail
Sales
Store Management
Manager On Duty
Store Keys
Opening And Closing
Team Leadership
Coaching
Staff Development
Inclusive Workplace
Customer Experience
Customer Service
Net Promoter Score
Sales Performance
Business Plans
Store Reports
Business Outreach
Recruiting
Operational Excellence
Staffing
Training
Corporate Communications
Store Programs
Brand Standards
Marketing Initiatives
Microsoft Office
Video Conferencing
Point-Of-Sale Systems

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