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Moores Clothing

Store Manager

London, ON, Canada

Pay: Pay Range: $53 136 - $76 190/yr
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Reports To District Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role the role you will:

Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Exceed customer expectations in all interactions

Leadership

leads store staff in meeting sales, service, and operational expectations.
Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
Models company values and leads by example as an active coach.
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
Guides team to identify, recommend and implement changes to improve productivity.
Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance

Achieves store business plans, including sales, customer service and operational goals.
Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence

Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
Ensures store staff is trained on all internal operational functions.
Stays informed on corporate communication, directives, initiatives, policies, and procedures.
Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace

Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Create a culture of learning and development, ensuring training tools are leveraged.
Serves as a role model to all store team members and provide enthusiastic motivational leadership.
Creates a steady pipeline of external talent through recruitment.
Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience

Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

Minimum 3-years’ experience leading, managing, and developing retail teams.
Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
Self-motivated, results oriented, strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS System.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Pay Range: $53 136 - $76 190/yr

We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLICATIONS SUBMITTED ONLINE THROUGH WEBSITE

Tailored Brands uses Artificial Intelligence (“AI”) as part of the job application process for applications submitted through the careers site on our Tailored Brands website, including to assist us in evaluating your application and providing you with suggested positions.

#HP

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More about this job

Responsibilities

Lead, recruit, train, and coach the store team to achieve sales, customer service, and operational goals while fostering an engaged and inclusive workplace. Manage store performance, staffing, operational programs, customer feedback, and visual presentation to deliver an exceptional customer experience and meet company standards.

Requirements

Requires at least three years of experience leading, managing, and developing retail teams, along with strong leadership, organizational, communication, listening, and problem-solving skills. Candidates should be results-oriented, able to train high-performing teams, and proficient with technology, Microsoft Office, video conferencing, computers, and POS systems; the role also involves standing, walking, lifting up to 50 pounds, and climbing a ladder.

Skills

Retail Team Leadership
Team Development
Recruiting
Training
Sales Performance
Customer Service
Operational Excellence
Performance Management
Business Planning
Data-Driven Decision-Making
Scheduling
Communication
Problem-Solving
Microsoft Office
Point-of-Sale Systems
Inventory and Merchandise Presentation

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
Sales Goals
Customer Experience
Customer Service
Team Leadership
Recruiting
Hiring
Training
Coaching
Employee Development
Inclusive Workplace
Performance Management
Business Planning
Sales Reporting
Data-Driven Decisions
Business Outreach
Staff Scheduling
Ship-from-Store
Operational Efficiency
Company Policies
Brand Standards
Marketing Initiatives
Customer Feedback
Net Promoter Score
Microsoft Office
Video Conferencing
Point-of-Sale Systems

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