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Moosehead Breweries

Retail Operation Manager

Saint John, NB, Canada

$80,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Moosehead Breweries Limited is Canada's last-major brewer still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been operated by the Oland family since it was established in 1867.

Job Summary

We are currently seeking a 'Retail Operations Manager'. Reporting directly to the Vice President of Sales & Partnerships, this person will oversee operations of two retail stores, in addition to overseeing the physical brewery's consumer experience including Tour Program. This role is based in our Saint John office.

Responsibilities

Oversee all operational aspects, including full P&L responsibility, of our Small Batch Tap Room in Saint John and our Cold Beer Store in Dartmouth. Examples of operational duties include, but are not limited to:
Keyholder with daily cash reconciliation
Indirectly oversee a team of 30 (including a Manager, Brewery Ambassadors, Tour Guides and Store Staff). Responsible for recruitment, onboarding, performance management, scheduling, payroll, etc.
Managing retail items/inventory processing for our retail and ecommerce business
Delivering excellence in consumer experience and service including ensuring the highest of standards in beer quality to patrons
Deliver a best-in-class tour program, by facilitating public tours, education sessions, and tastings with brewery guests.
Become a subject matter expert on beer, brewing techniques, and brewery history.
Work cross functionally with departments including Brewing, Packaging, Marketing, Sales, and Communications. Responsible for working with procurement to source seasonal promotional inventory.
Responsible for all social media productions for Tap Room & Cold Beer Store, including schedules and content creation
Participate in promotional or industry events as required.
Work a flexible schedule as required by the business including some evenings, weekends, and holidays.

Skills

A continuous learning and process improvement mindset
Strong time management and organization skills; ability to meet deadlines
Ability to multitask and collaborate with various departments, internal and external
Self-starter with the ability to lead projects and tasks to closure with minimal supervision
Adaptability, approachability, and active listing skills will be key
Entrepreneurial spirit, looking to join an "all hands-on deck" environment
Exceptional business acumen and analytical skills with demonstrated ability to solve problems for results
Ability to manage, track, and forecast expenses and execute marketing plans within prescribed budgets
Ability to lead, manage and coach a team to a high performing culture
Ability to lift and move cases of beer and kegs
Excellent written and verbal communication skills
Proficiency with PC applications including MS Word, Excel, PowerPoint, Outlook

Qualifications

Post-secondary education in a related discipline
Minimum of 3 years of people management experience
Minimum 3 years of customer service experience required
A passion for great beer and beer culture
Excellent customer service and public speaking skills (experience with these skills would be considered an asset)
Driver's license, with the ability to travel as the business necessitates
Ability to work independently and as part of a team
Ability to be attentive to all aspects of the manufacturing environment while working
Prior tour guide experience would be considered an asset

What you can expect from us?

Respect. We treat all employees with respect at Moosehead, after all, respect is one of our core values.

What do we offer:

The total compensation range for this position is $80,000 to $90,000 annually.
Benefits package including a highly rated Health, Dental, Vision and an Employee Assistance Program
Leadership Accelerator Program
An annual wellness reimbursement program
Beer Voucher Program
Mobile Allowance

Qualified applicants are invited to submit their cover letter and resume by November 16th, 2026.

As a national, family-owned business, we are striving to build an equitable, diverse and inclusive team that best represents the wholesome values of Canada. If you require an accommodation through the recruitment process, please advise within your Resume or Cover Letter.

Moosehead Breweries greatly appreciates the interest of all applicants; however, only selected candidates will be contacted.

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More about this job

Responsibilities

Oversee the operations and full P&L of two retail stores, including staff leadership, recruitment, scheduling, payroll, inventory, and customer experience. Manage the brewery tour program and related education and tasting experiences, coordinate across departments, and lead store social media and promotional activities.

Requirements

Requires post-secondary education in a related discipline, at least three years of people management experience, and at least three years of customer service experience. Candidates should have strong business, communication, organizational, and leadership skills, a passion for beer, a driver's license, and the ability to work independently, collaboratively, and on a flexible schedule.

Skills

Retail Operations Management
Profit And Loss Management
Team Leadership And Coaching
Recruitment And Onboarding
Performance Management
Scheduling And Payroll
Inventory Management
Customer Service
Public Speaking
Tour Program Management
Budgeting And Expense Forecasting
Marketing Plan Execution
Social Media Content Creation
Cross-Functional Collaboration
Time Management And Organization
Microsoft Word, Excel, PowerPoint, And Outlook

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Leadership Accelerator Program
Annual Wellness Reimbursement
Beer Voucher Program
Mobile Allowance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Full P&L Responsibility
Cash Reconciliation
Recruitment
Onboarding
Performance Management
Scheduling
Payroll
Retail Inventory
Ecommerce
Customer Experience
Beer Quality
Brewery Tours
Beer Education
Tastings
Brewing Techniques
Procurement
Seasonal Promotional Inventory
Social Media
Content Creation
Promotional Events
Budget Management
Expense Forecasting
Marketing Plans
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Food And Beverage Services

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