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Morgan Stanley

Client Success Manager, Associate (Canadian Public)

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-5 years of customer service experience with primary responsibility of answering and resolving customer inquiries
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Introducing Morgan Stanley at Work:

We know a lot about investing and are certain there’s no better investment a company can make than in its employees. People don’t just drive a company; they are the company. So, when people work at their best, companies do too. Morgan Stanley at Work, a division of Morgan Stanley Wealth Management, provides workplace financial solutions that build employee financial confidence, foster loyalty, and help our corporate clients attract and retain top talent. Our end-to-end offering spans Equity, Financial Wellness and Retirement Solutions. Plus, we provide all employees with Financial Empowerment, so they have the knowledge, tools and support needed to make the most of their workplace financial benefits.

What you’ll be part of – our Morgan Stanley at Work culture:

At Morgan Stanley at Work, we walk the talk. We have created a place for our employees to learn, achieve and grow – a place for people to build a career where you can thrive both personally and professionally. We are passionate about exceeding our clients’ expectations and helping them succeed. We are fearless in taking on new challenges that deliver exceptional results. We believe amazing things can happen when we work together in an environment where everybody has a true sense of belonging and their ideas are heard.

We value differences and are committed to providing a work environment where our people can do their best work. We look for people who are problem solvers, empathetic listeners, team players and inclusive leaders. We are committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be an integral part of our team.

Team Profile:

The Wealth Management Field partners closely with its affiliate entity, Morgan Stanley at Work, to create a seamless and consistent corporate employee (“participant”) experience throughout their financial life journey that will ultimately lead to a Morgan Stanley Wealth Management relationship .Our approach is highly scalable, leveraging an omni-channel strategy with an emphasis on messaging, onboarding, cross-selling, activation, and servicing of those participants. Our goal will be to drive growth across all client segments, from the Mass-Affluent to Ultra High Net Worth, with new digital and human capabilities.

Position Description:

The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on Shareworks, for corporate clients who choose to outsource the support of critical functions of equity compensation, as well as those who elect to maintain administrative responsibilities within their corporation. Operating with deep business acumen and robust platform knowledge, the CSM organization supports corporate clients with daily, monthly, and annual event processing and case management. Team members research and respond to client inquiries and issues, in a timely manner, complying with internal SLAs and ensuring a positive client experience. Operating with a “One team” mindset, the CSM organization supports the new client Onboarding and Go-to-market teams with servicing inquiries for seamless client support. The mission of the Client Success Management organization is to deliver best in class service, ease of use, and flawless execution, resulting in the establishment of trusted partnerships with clients.

We are seeking someone to join our team as a Client Success Manager to provide ongoing corporate client stock plan servicing on Shareworks, ensuring seamless support for critical equity compensation functions, and fostering trusted partnerships through exceptional service and flawless execution.

Responsibilities:

Provide stock plan administration support for multiple corporate clients using the Shareworks platform
Administer Stock Options, Restricted Stock Awards, and Performance Awards
Assist clients with the processing of new grants, exercises, releases, performance measurement applications, dividends, deferrals
Assist clients with daily/monthly/year end reporting and requested Adhoc reporting. Help with reconciliation when needed
Ensure accurate and timely responses to all equity related inquiries and corrections internally and externally
Maintain and create event timelines and operating procedures with the focus of process improvements
Work with internal and external teams to ensure successful Compliance audits
Interface with client contacts, financial advisor team, service center, and internal operations

Required Skills:

1-5 years of customer service experience with primary responsibility of answering and resolving customer inquiries
Knowledge of French and English is required.
Self-motivated with the ability to effectively manage multiple tasks against tight deadlines
A passion for providing proactive client-focused solutions
Highly attentive to client needs and requests, while demonstrating effective prioritization, time management skills and solid judgment for escalating when appropriate
Willing to go above and beyond, while maintaining a positive attitude
Strong analytical, problem-solving skills, and proven attention to detail
Disciplined in following processes, procedures and adhering to controls
Able to work under pressure, retaining focus and positive attitude
Ability to assist in the development and improvement of internal and external processes.
Fluency in written and spoken English is a must

Preferred skills:

Associate degree or higher preferred in business, finance, accounting, or related field
CEP Certification is preferred, not required.
Basic/intro level of knowledge of equity platform
Basic/intro level of knowledge Equity Compensation Industry

We offer:

To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork
State-of-the-art offices that are designed to maximize collaboration
Flexible working arrangements
Enriching challenges that provide opportunity for constant learning and advancement
An environment which is leveraging technology to its highest potential

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Client Success Manager, Associate (Canadian Public)

Read the full bilingual original

Introducing Morgan Stanley at Work:

What you’ll be part of – our Morgan Stanley at Work culture:

Team Profile:

Position Description:

Responsibilities:

Provide stock plan administration support for multiple corporate clients using the Shareworks platform
Administer Stock Options, Restricted Stock Awards, and Performance Awards
Assist clients with the processing of new grants, exercises, releases, performance measurement applications, dividends, deferrals
Assist clients with daily/monthly/year end reporting and requested Adhoc reporting. Help with reconciliation when needed
Ensure accurate and timely responses to all equity related inquiries and corrections internally and externally
Maintain and create event timelines and operating procedures with the focus of process improvements
Work with internal and external teams to ensure successful Compliance audits
Interface with client contacts, financial advisor team, service center, and internal operations

Required Skills:

1-5 years of customer service experience with primary responsibility of answering and resolving customer inquiries
Knowledge of French and English is required.
Self-motivated with the ability to effectively manage multiple tasks against tight deadlines
A passion for providing proactive client-focused solutions
Highly attentive to client needs and requests, while demonstrating effective prioritization, time management skills and solid judgment for escalating when appropriate
Willing to go above and beyond, while maintaining a positive attitude
Strong analytical, problem-solving skills, and proven attention to detail
Disciplined in following processes, procedures and adhering to controls
Able to work under pressure, retaining focus and positive attitude
Ability to assist in the development and improvement of internal and external processes.
Fluency in written and spoken English is a must

Preferred skills:

Associate degree or higher preferred in business, finance, accounting, or related field
CEP Certification is preferred, not required.
Basic/intro level of knowledge of equity platform
Basic/intro level of knowledge Equity Compensation Industry

We offer:

To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork
State-of-the-art offices that are designed to maximize collaboration
Flexible working arrangements
Enriching challenges that provide opportunity for constant learning and advancement
An environment which is leveraging technology to its highest potential

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Client Success Manager, Associate (Canadian Public)

CE QUE VOUS POUVEZ ATTENDRE DE MORGAN STANLEY:

Chez Morgan Stanley, nous levons, gérons et allouons des capitaux pour nos clients, afin de les aider à atteindre leurs objectifs. Nous le faisons d'une manière qui nous distingue des autres – et cela fait 90 ans que nous procédons ainsi. Nos valeurs – donner la priorité à nos clients, agir de manière intègre, innover grâce à des idées exceptionnelles, s’engager en faveur de la diversité et de l’inclusion, et s’investir dans la société – ne sont pas de simples convictions : elles guident les décisions que nous prenons chaque jour afin d’agir dans l’intérêt de nos clients, de nos communautés et de nos plus de 80 000 collaborateurs répartis dans 1 200 bureaux à travers 42 pays. Chez Morgan Stanley, vous aurez l'occasion de travailler aux côtés des meilleurs et des plus brillants, dans un environnement où vous bénéficierez d'un soutien et d'une grande autonomie. Nos équipes sont composées de collaborateurs infatigables et d'esprits créatifs, qui puisent leur inspiration dans la diversité de leurs parcours et de leurs expériences. Nous sommes fiers d'accompagner nos collaborateurs et leurs familles à chaque étape de leur parcours professionnel, en leur proposant des avantages sociaux et des avantages complémentaires parmi les plus attractifs et les plus complets du secteur. Il existe également de nombreuses possibilités d'évolution au sein de l'entreprise pour ceux qui font preuve de passion et de détermination dans leur travail.

Pour en savoir plus sur nos bureaux à travers le monde, veuillez copier-coller l'adresse https://www.morganstanley.com/about-us/global-offices dans votre navigateur.

Morgan Stanley est un employeur garantissant l'égalité des chances, qui s'engage à constituer et à maintenir un effectif diversifié en termes d'expérience et d'origine. Nos efforts en matière de recrutement témoignent de notre engagement fort en faveur d'une culture d'inclusion, dans laquelle les personnes sont recrutées, formées et promues en fonction de leurs compétences et de leurs talents.

Notre personnel est le reflet d'un large éventail des communautés mondiales au sein desquelles nous exerçons nos activités, apportant ainsi une grande diversité de parcours, de talents, de points de vue et d'expériences.

Pour plus d'informations, rendez-vous sur: https://www.morganstanley.com/people-opportunities/eeo.

Apply About employer

More about this job

Responsibilities

Provide ongoing corporate client stock plan servicing on the Shareworks platform, including administration of stock options and performance awards. Assist clients with daily, monthly, and annual reporting while ensuring accurate responses to equity-related inquiries.

Requirements

Requires 1-5 years of customer service experience and fluency in both French and English. An associate degree or higher in business, finance, or accounting is preferred, along with basic knowledge of the equity compensation industry.

Skills

Customer service
Stock plan administration
Equity compensation
Problem solving
Analytical skills
Time management
Communication
Attention to detail
Process improvement
Reconciliation
Reporting
French language
English language

Benefits

Flexible working arrangements
Professional development opportunities
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Client Success Manager
Shareworks
Equity Compensation
Stock Plan Administration
Restricted Stock Awards
Performance Awards
Financial Services
Wealth Management
Compliance
Reporting
Reconciliation
Customer Support
CEP Certification
Corporate Clients
Business Acumen

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