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Field Service Technician
Regal Rexnord
Remote, Canada
Full-time · Remote
…Power Generation Industry. We have an immediate opening for a Field Service Technician to join our Service team. The role is “hands on” and “in the field” performing a variety of field…
Field Service Technician I
Light & Wonder
Remote, Canada
Full-time · Remote
…and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our…
Heavy Equipment Service Technician
Staffinity Inc
Remote, Canada
Remote
Staffinity is currently seeking an autonomous Heavy Equipment Field Service Technician to join a leading national industrial machinery dealership. Based remotely within the province of…
Service Technician
Miele
Remote, Canada
Full-time · Remote
Provide feedback to the RSM and potentially inform fellow Service Technicians on…
Industrial Electrician (Field Service)
Sunbelt Rentals, Inc.
Remote, Canada
Full-time · Remote
Work independently as a field technician across multiple customer sites
Switchgear Application Specialist
Regal Rexnord
Remote, Canada
Full-time · Remote
Provide advanced technical support to Field Service Technicians for commissioning, maintenance, testing, and troubleshooting of low and medium voltage switchgear and related systems.
MV Commissioning & Electrical Safety Manager
Canadian Solar Inc.
Remote, Canada
Full-time · Remote
Experience leading electrical technicians, commissioning personnel, field-service teams, or other technically qualified personnel
FP&A Analyst
John Brooks Company
Remote, Canada
Full-time · Remote
Prepare labour and service profitability analyses by technician, customer, supplier, and other key areas.
Refrigeration and Air Conditioning Mechanic
Sunbelt Rentals, Inc.
Remote, Canada
Full-time · Remote
Work independently as a field technician across multiple customer sites
Refrigeration and Air Conditioning Mechanic
Sunbelt Rentals, Inc.
Remote, Canada
Full-time · Remote
Work independently as a field technician across multiple customer sites
Refrigeration and Air Conditioning Mechanic
Sunbelt Rentals, Inc.
Remote, Canada
Full-time · Remote
Work independently as a field technician across multiple customer sites
Industrial Process and Automation Control Technician
AWC Process Solutions Ltd.
Remote, Canada
Full-time · Remote
…machining, in-house control panel shop, and a full range of field services, allowing us to provide turn-key…
Dispatch Technician
BFG Enterprise Services
Remote, Canada
$19.75 CAD / hour
Full-time · Remote
Manage problem recognition, research, isolation, resolution and follow-up on all tickets/requests. Escalate problems or issues as needed to Field Service Technicians.
Key Account Manager - Pulp & Paper (Alberta)
Solenis
Remote, Canada
Full-time · Remote
Lead, coach, and develop a team of two direct reports: Service Technician and a Support Engineer
Rock Scaler/Rope Access Technician (NORPAC CONSTRUCTION)
Highbridge Human Capital
Remote, Canada
Full-time · Remote
Norpac Construction Incorporated (Norpac) was created to service the slope stabilization industry and its many specialized tasks. Norpac is focused on providing the very best workmanship…
Equipment Installation Technician
MiTek
Remote, Canada
Full-time · Remote
There is scope for advancement and an opportunity to gain experience in multiple fields such as Machining, Fabrication, Mechanical and Electrical processes used in our products. MiTek is an…
AJISS Technical Spec Writer (Mechanical)
Thales
Remote, Canada
Full-time · Remote
2-year technical diploma program in a mechanical field offered by a recognized technical institute; or USQ-S1 Mechanical Technician / Military QL5 certification in an approved Mechanical…
Technician, Marketing
Desjardins
Remote, Canada
Full-time · Remote
As a marketing technician, you help update the organization’s products and services to meet member/client needs and support business development. You analyze market needs in connection with…
Helpdesk Technician
Mortgage Automator
Remote, Canada
Full-time · Remote
The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support…
Mechanical Maintenance Technician-2
Amentum
Remote, Canada
Full-time · Remote
Amentum is seeking a Mechanical Maintenance Technician to join our operations & maintenance team.
Mechanical Maintenance Technician-1
Amentum
Remote, Canada
Full-time · Remote
Amentum is seeking a Mechanical Maintenance Technician to join our operations & maintenance team.

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Mortgage Automator

Helpdesk Technician

Remote, Canada

Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Helpdesk Technician serves as the primary point of contact for resolving hardware, software, and connectivity issues for employees. They are also responsible for managing equipment onboarding and offboarding, as well as maintaining IT asset inventory and documentation.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field, along with 1–3 years of experience in a technical support role. Proficiency in Windows, macOS, Microsoft 365, and identity management platforms like Active Directory is required.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Days in the office

Skills

Helpdesk support
Desktop support
Windows
MacOS
Microsoft 365
Active Directory
Azure AD
Networking
VPN
TCP/IP
Zendesk
Freshservice
Jira Service Management
Asset management
Customer service
Troubleshooting

Benefits

Paid vacation
Holistic wellness leave
Catered lunches
Professional development
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk Technician
FinTech
Information Technology
Computer Science
Windows
MacOS
Microsoft 365
Active Directory
Azure AD
Networking
Wi-Fi
VPN
TCP/IP
Zendesk
Freshservice
Jira Service Management
CompTIA A+
Asset Management
Inventory Management
Tier 1 Support
Onboarding
Offboarding
Technical Support
Desktop Support
Identity Management
Hardware
Software
Lending Industry
Private Lending
IT Support

Original job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive - from day-one equipment setup for new hires to fast resolution of everyday technical issues - and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Required Education & Experience

Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
1–3 years of experience in a helpdesk, desktop support, or technical support role.
Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
CompTIA A+ certification is an asset (or actively working toward it).
Strong customer service orientation with clear, patient communication skills.
Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.

Essential Functions

Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
Other duties as assigned.

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance

Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.

Team Culture & Perks

Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
Growth & Learning: Continuous professional development with internal training and learning opportunities.
Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
Comprehensive Health Benefits.

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