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MOSAIC

Farsi & Dari speaking BCSIS Settlement Worker

Vancouver, BC, V5R 2P9, Canada

Pay: COMPENSATION: $28.58 - $31.03 per hour
Job type: Full-time
Working hours: 35 hours per week
Posting language: English
Posted: Sep 17, 2026

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Original job description

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Farsi & Dari Speaking Settlement Worker to join our BCSIS team! Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

KEY DUTIES AND RESPONSIBILITIES:

Direct Services

Conduct comprehensive one-on-one needs assessments to identify clients needs and develop guided support pathways and individualized settlement plans.
Assist newcomers in navigating and accessing resources and information in areas such as housing, employment, workers’ rights, healthcare, mental health, finances, digital literacy, education, immigration, and community services.
Organize, facilitate, and lead life skills information sessions, workshops, and social activities that promote integration, skill development, and self-sufficiency.
Develop individual work plans outlining clear action steps and timelines to support clients in achieving their goals.
Provides one-on-one basic employment-related information, support, and referrals;
- Providing basic information about the labour market, job search tools, and referrals to available programs
- Assist clients in credential accreditation
Stay informed of current resources, emerging trends, service gaps, and evolving needs within the broader community, with a focus on refugee claimants, asylum seekers, international students, naturalized citizens, and other immigration status groups, in addition to programs and services at MOSAIC.
Accurately enter client information and services/activity information into OCMS in a timely manner
Meets a minimum number of unique clients per week and program-specific clients per month as assigned by the manager as part of the Funding Contract Agreement
Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
Support the development of program materials and resources, including flyers, posters, and PowerPoint presentations.

Community and Communication

Participate in departmental and organizational meetings, training, events, and partnership activities.
Assists the Manager in the development of Settlement Services and partnerships with service providers
Mobilize community resources and support client engagement in accessing services.
Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
As requested by the manager, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation and round tables.

Data, Reporting & Standards

Maintain accurate OCMS records, case notes, and reporting documentation.
Meet caseload, output, and outcome targets as per contractual agreements.
Track and report newcomer integration outcomes and sponsorship milestones.
Assists in the preparation of reports as needed for the organization and funder of all program activities and services

QUALIFICATIONS:

Knowledge: Working knowledge of Program/project development; community development; refugee sponsorship and settlement services; case management; life skills facilitation; trauma-informed services; documentation processes; confidentiality; and standard office equipment and software applications: MS Office suite, and databases. Knowledge of OCMS is an asset.

Education/ Certifications: Bachelor’s Degree and/or Certificate or Diploma in Social Services, Counselling, or related field, and/or suitable combination of professional experience in humanities, social sciences, social services, settlement, or sponsorship.

Skills/ Abilities:

Strong communication skills in English
Ability to speak and write in Farsi & Dari due to demographics of clients served

Advocacy
Ability to maintain professional boundaries while being supportive
Conflict resolution and mediation skills
Crisis awareness and de-escalation skills
Ability to response to high-stress situations
Organized and able to set priorities and meet deadlines
Able to work independently and with a team
Attention to detail
Tactful, discrete, diplomatic, patient, flexible
Digital literacy (email, databases, online applications, virtual service tools)
Problem-solving and analytical skills
Cultural awareness
Ability to support clients with complex barriers
Facilitation and presentation skills
Ability to work effectively with individuals experiencing stress, trauma, or crisis
Customer service skills

Experience:

Experience or intimate understanding of living as a person with disabilities.
Ability to manage a high workload and multiple priorities while maintaining accuracy and quality of service.
At least 1-2 years of experience in case management, community development, settlement working with immigrants, refugees, or people from diverse cultural backgrounds; and or experience related to Private Sponsorship programs

Other: Current, satisfactory Criminal Record Check required by policy, law and/or employment contract

HOURS: Full-time, 35 hours per week, 1 year fixed term contract.

The successful candidate must be able to commute to both the Boundary office (5575 Boundary Rd. Vancouver - Primary location) and the Highgate Office ( #315- 7155 Kingsway, Burnaby).

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

COMPENSATION: $28.58 - $31.03 per hour

DEADLINE: by 4:40pm, September 28, 2026

IMPORTANT NOTES:

MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.

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More about this job

Responsibilities

The Settlement Worker provides direct client services, including needs assessments, individualized settlement plans, and navigation support for newcomers. They also facilitate information sessions, workshops, and community outreach to promote integration and self-sufficiency.

Requirements

Candidates must possess a Bachelor’s degree or equivalent experience in social services or a related field, along with fluency in Farsi and Dari. Strong communication, case management, and advocacy skills are required, as well as the ability to work on-site at designated office locations.

Skills

Case management
Needs assessment
Farsi
Dari
Community development
Trauma-informed services
Conflict resolution
Mediation
Crisis de-escalation
Digital literacy
Advocacy
Cultural awareness
Facilitation
Presentation skills
Client engagement
Documentation

Benefits

Competitive benefits package
Training opportunities
Career growth

Visa sponsorship

Not detected in the job text

Keywords

Settlement Worker
BCSIS
Newcomer services
Case management
Needs assessment
Community development
Trauma-informed care
Refugee sponsorship
Life skills facilitation
OCMS
MS Office
Advocacy
Cultural awareness
Crisis intervention
Social services
Non-profit
Immigration
Outreach
Data entry
Reporting
Credential accreditation
Labour market information
Digital literacy
Conflict resolution
Client engagement

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