Jobs in Canada

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Added 41 mins ago
EE
Project Manager
Exco Energy
Toronto, ON
- Full-time
The Project Manager is responsible for leading and coordinating manufacturing projects in the nuclear energy sector, from early pre-sales engagement through engineering, procurement,…
Added 3 hours ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
…clear product roadmap. You will work closely with clients, Engineering, Sales, Implementation, Support, and Marketing to deliver solutions that create measurable value for our customers and…
Added 6 hours ago
W
Territory Manager-India
WIDIA
Belleville, ON
- Full-time
MC business operates in all major segments of the industry – Automotive, General Engineering, Energy, Railways Private Accounts, Government - Steel, Railways, Defense and Public Sector.
Added 12 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
…contractors and Convergint staff in matters pertaining to pre-bid sales, project management, project execution and project close-out processes and…
Added 12 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 14 hours ago
WL
Application Specialist
Wainbee Limited
Saguenay, QC
- Full-time
If you're passionate about engineering, enjoy working directly with customers, and thrive in a role that combines design, problem solving, and project management, you'll find opportunities…
Added 14 hours ago
WL
Application Specialist
Wainbee Limited
Pointe-Claire, QC
- Full-time
If you're passionate about engineering, enjoy working directly with customers, and thrive in a role that combines design, problem solving, and project management, you'll find opportunities…
Added 14 hours ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Instructing customers and sales personnel in the operation and maintenance of equipment;
Added 16 hours ago
FN
EDGE Program, Technical Sales & Consulting: Account Manager (Canada)
FAMU National Alumni Association
Brampton, ON
- Full-time
Bachelor's/Master's degree in Industrial Engineering, Industrial Distribution, Engineering Sales, Electrical Engineering, Mechanical Engineering, Mechatronics, Supply Chain, or other…
Added 17 hours ago
AI
Project Manager Estimator - Low Voltage
Ainsworth Inc
Edmonton, AB · Calgary, AB
- Full-time
As the Project Manager Estimator - Low Voltage, you drive project success through technical expertise, strong leadership, and a customer‑focused approach. You support both sales and…
Added 17 hours ago
AI
HVAC/R Working Foreman
Ainsworth Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
The HVAC/R Working Foreperson will report directly to the Regional Operations Manager and will support a team of Service Technicians within the Ontario Region. The specific responsibilities…
Added 17 hours ago
AI
Senior BAS System Designer
Ainsworth Inc
Mississauga, ON
- Full-time
Involved with project turnover meetings with the Project Manager and sales, to gather all information needed to conduct Engineering.
Added 17 hours ago
AI
BAS Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Regular supervision provided by Regional BAS Coordinator and dotted line to the Project Manager while providing mentoring of BAS Tech 2.
Added 17 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Collaborate closely with the Project Manager and sales team during project turnover meetings to ensure a seamless transition and gather all necessary information for engineering.
Added 17 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Assist Service Manager with; Project planning, scheduling and prioritizing of contracts and extra work with follow up to ensure service is provided in a timely manner.
Added 17 hours ago
AI
BAS System Designer
Ainsworth Inc
Mississauga, ON
- Full-time
Involved with project turnover meetings with the Project Manager and sales, to gather all information needed to conduct Engineering.
Added 17 hours ago
AI
Electrical Estimator
Ainsworth Inc
Surrey, BC
- Full-time
Prepare risk reviews to support collaborative evaluation of estimates with the Project Manager and/or Service Manager.
Added 17 hours ago
AI
HVAC/R Business Development Manager
Ainsworth Inc
London, ON
- Full-time
GDI Ainsworth is currently searching for highly skilled and accomplished Sales Professionals focused on HVAC/R preventative maintenance to join our growing team in London, ON. Along with…
Added 17 hours ago
AI
Electrical Estimator
Ainsworth Inc
Halifax, NS
- Full-time
…Electrical Estimator will review estimates with the Project Manager(s), Service Manager(s) and/or Foreman assigned to the opportunity, as well as on occasion the Regional Director. Works…
Added 17 hours ago
AI
BAS Technologist
Ainsworth Inc
Surrey, BC
- Full-time
Coordinate turnover meetings with Project Managers and Sales to gather engineering information.
Added 17 hours ago
AI
HVAC/R Business Development Manager
Ainsworth Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
GDI Ainsworth is currently searching for highly skilled and accomplished Sales Professionals focused on HVAC/R preventative maintenance to join our growing team in Northern Ontario. Along…
Added 17 hours ago
AI
BAS Controls Designer
Ainsworth Inc
Edmonton, AB
- Full-time
Involved with project turnover meetings with the Project Manager and sales, to gather all information needed to conduct Engineering.
Added 20 hours ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
…contracts, and act as the central operational link between Sales, Demand Planning, Finance, and regional operations…
Added 20 hours ago
I
Customer Success Manager / Project Manager
Infrakit
Strong, ON
- Full-time
Collaborating closely with our Product, R&D, and Sales teams
Added 1 day ago
Chief Estimator
State Window Corporation
Vaughan, ON
Collaborate with Sales, Project Management, Engineering, Procurement and Operations to support the alignment of the Estimates with the Estimating Team;

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Oct 3, 2027
Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams, forecast expansion accurately, and inform product and go-to-market strategy based on customer needs.

Requirements

Requires 5+ years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and complex deal cycles. Candidates should be skilled in building ROI cases from customer data, engaging executives, and working entrepreneurially; experience selling AI, automation, or technical SaaS is a plus.

Skills

Account Management
Expansion Sales
Enterprise Sales
Upselling
Renewals
Revenue Growth
Business Case Development
ROI Modeling
Forecasting
Project Management
Consultative Selling
Customer Success
Cross-Functional Collaboration
AI Fluency
Go-to-Market Strategy

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Expansion
Upselling
Renewals
Net Retention
Bookings
Forecast Accuracy
ROI Models
Business Cases
Customer Data
Customer Success
AI
Automation
Technical SaaS
No-Code Agent Builder
Customer Context Model
Product Adoption
Cross-Department Penetration
Multi-Threaded Deal Cycles
Executive Stakeholders
Solutions Engineering
Product Strategy
Marketing
Go-to-Market Strategy
Cost to Serve
Technical Support
Enterprise AI Platform

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