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Added 4 mins ago
AI
Gen AI Engineer
Apptoza Inc.
Toronto, ON
- Contract
Lead the development and delivery of enterprise GenAI products, pilots, and scalable AI solutions.
Added 4 mins ago
HS
President
HR Solutions
ON · Niagara, ON
- Full-time
…continuous process improvement, oversees high-standard safety and production quality, and ensures sustainable profitability across all…
Added 4 mins ago
LI
Sr. Application Developer/Team Lead
Livingston International
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
The Senior Developer/Team Lead will be instrumental in guiding technical direction and fostering a culture of excellence. This pivotal role will also involve championing and driving the…
Added 4 mins ago
IC
Sr Creative Team: Sr Copywriter + Sr Art Director
INNOCEAN Canada
Toronto, ON
- Full-time
…conceptual ideas, and refined craft to every brief. You’ll lead ideas from concept to execution, raise the creative bar for the people around you, and help others…
Added 4 mins ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
…to roll up your sleeves to ship them. In this role, you’ll lead Diligent’s internal AI Solutions function you’ll lead Diligent’s internal AI Solutions function, a small, high-impact team…
Added 4 mins ago
CE
General Manager
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead overall manufacturing operations, including Production, Engineering, Quality, Materials, Maintenance, HR, Finance, and IT.
Added 4 mins ago
QSR Brand Manager - ONroute Various Locations
Careers at ONroute
Belleville, ON · Kingston, ON · Mallorytown, ON · South Glengarry, ON
…with your team, including posting pro-active action plans, production build charts that are current and followed and waste is entered and reviewed daily for…
Added 18 mins ago
G
Quality Manager
Ganotec
Oakville, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 19 mins ago
Designer, Motor Engineering
Dana Incorporated
Boucherville, QC
The Traction Motor Technologist will lead the engineering efforts of major projects in electric motor developments. he will be responsible for the design and development of electric motors…
Added 19 mins ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
For over 50 years, International Submarine Engineering (ISE) has been a world leader in the production of manned and unmanned underwater vehicles.
Added 19 mins ago
S
Print Control Operator - Zund
StickerYou
Toronto, ON
- $18 to $20 CAD / hour
- Full-time
Complete special projects as assigned by the Production Manager or Team Lead
Added 19 mins ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Set service-level objectives and develop observability standards so production systems operate under known conditions and provide transparent measurements that help identify potential…
Added 19 mins ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
Lead code reviews to create and test prototypes to assess viability of approaches. Uses configuration management and integration / build automation tools to lead and deploy code, gather…
Added 19 mins ago
M
Platform Support Analyst III - File Transfer Services
Moneris
Toronto, ON
- Full-time
Provide both active and on call 24x7 production support.
Added 19 mins ago
SC
Senior Manager, Merchandising and ERP Systems
Staples Canada
Richmond Hill, ON
- Full-time
Lead the Merchandising and ERP Systems team, responsible for the day-to-day delivery, enhancement, and support of Staples’ Merchandising, Replenishment, and Procurement systems, along with…
Added 34 mins ago
B
Sr. Angular Front End Engineer - Azure DevOps/Banking
BeachHead
Toronto, ON
- Contract
Can you lead the modernization of enterprise DevOps and cloud delivery? Apply Now!
Added 34 mins ago
PC
Senior Specialist Supply Chain Planning and Optimization
Pharmaceutical Company
Laval, QC
- Contract
Lead demand management activities for standard products, product launches, phase-ins, phase-outs, installations, de-installations, and discontinuations.
Added 34 mins ago
S
Enterprise Architect – AI, Data & Cloud
Synechron
Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
…an advisory leader. They will shape enterprise architecture, lead critical design decisions, review architecture-critical implementations, mentor architects and engineers, evaluate emerging…
Added 34 mins ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
Expérience démontrée en planification de la production, gestion des opérations, approvisionnement, logistique, importation/exportation et gestion des fournisseurs.
Added 34 mins ago
K
Store Manager, Toronto
Kotn
Toronto, ON
- Full-time
…pieces, aiming to improve quality of life through design and production. Kotn is committed to responsible practices and long-term value for customers and communities. As a Certified B…
Added 34 mins ago
BO
Director, Major Gifts and Campaigns
BGC Ottawa
Ottawa, ON
- Full-time
A committed, professional, engaged team to lead.
Added 34 mins ago
FG
Quality Control Inspector
FluoroSeal Group
Montreal, QC
- Full-time
…meet quality standards and specifications before being used in…
Added 34 mins ago
Specialist, Operations Project Engineer, NPI
L3Harris Technologies
ON · Waterdown, ON
Lead/Participate in project scrum(s), daily production cell team meeting(s), etc.
Added 49 mins ago
AG
Maintenance Coordinator (Fixed)
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…stakeholders through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental stewardship. We currently operate…
Added 1 hour ago
QM
Analyste principal en planification et analyse financières (FP&A)
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time
…planification financière, les prévisions, l'analyse du rendement et la production de rapports à l'intention de la haute direction. En étroite collaboration avec la haute direction, la…

Mosaic AI

Account Manager

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 3, 2027
Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams, forecast expansion accurately, and inform product and go-to-market strategy based on customer needs.

Requirements

Requires 5+ years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and complex deal cycles. Candidates should be skilled in building ROI cases from customer data, engaging executives, and working entrepreneurially; experience selling AI, automation, or technical SaaS is a plus.

Skills

Account Management
Expansion Sales
Enterprise Sales
Upselling
Renewals
Revenue Growth
Business Case Development
ROI Modeling
Forecasting
Project Management
Consultative Selling
Customer Success
Cross-Functional Collaboration
AI Fluency
Go-to-Market Strategy

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Expansion
Upselling
Renewals
Net Retention
Bookings
Forecast Accuracy
ROI Models
Business Cases
Customer Data
Customer Success
AI
Automation
Technical SaaS
No-Code Agent Builder
Customer Context Model
Product Adoption
Cross-Department Penetration
Multi-Threaded Deal Cycles
Executive Stakeholders
Solutions Engineering
Product Strategy
Marketing
Go-to-Market Strategy
Cost to Serve
Technical Support
Enterprise AI Platform

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