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Added 17 mins ago
JS
Business Development Manager
JFE Shoji Power Canada Inc.
Burlington, ON
- $115,000 to $130,000 CAD / year
- Full-time
The Business Development Manager is responsible for driving revenue growth through the development, expansion, and retention of long-term client relationships. This role manages complex,…
Added 17 mins ago
N
Business Development Representative
Nulogy
Remote, Canada
- Full-time
- Remote
Nulogy is seeking an energetic, coachable, and curious individual to join our growing marketing team as a Business Development Representative. This role provides an exciting entry point…
Added 31 mins ago
ND
Account Executive, SMB
NPC DataGuard
Markham, ON
- Full-time
3+ years of B2B sales experience with a proven record of prospecting, generating new business, and closing deals. Experience selling technology to SMBs is an asset.
Added 32 mins ago
PB
Director of SEO
Powered by search
Remote, Canada
- Full-time
- Remote
…we want. As trusted advisors to the world's fastest-growing B2B SaaS and tech companies, we're rated 5/5 ★★★★★ on Glassdoor, with 99% of our team recommending us to…
Added 32 mins ago
W
Manager - Sales - Communications & Security Solutions
Wesco
Calgary, AB
- Full-time
…sales and profit goals within a region, specific line(s) of business or channels. You will design and recommend sales and marketing programs and set short and long-term sales strategies.…
Added 32 mins ago
JO
Regional Sales Manager- Refuse Equipment
Jetstream of Houston
Innisfil, ON
- Full-time
…contractors, and represents the company at industry events to support business development and customer…
Added 47 mins ago
FV
Agentic Incident Management Founder, Manufacturing
Forum Ventures
Canada
- Full-time
The support of our experienced operating team - from business design, product development, growth, recruitment, legal and more
Added 47 mins ago
I
Technical Sales Manager - AI Software & Services
Intersog
Canada
- Full-time
5+ years of experience selling B2B software products or technical services, with a proven track record of closing new business.
Added 47 mins ago
MN
Service Sales Representative
Modern Niagara
Port Coquitlam, BC
- Full-time
…accelerate growth in our Building Services preventative maintenance business. In this role, you will prospect, qualify, and close new service agreements, expand client portfolios, and build…
Added 1 hour ago
CW
Territory Sales Manager - Southern Alberta
Collective Waste Solutions
Lethbridge, AB
- Full-time
Proven experience in B2B sales, territory sales, or business development.
Added 1 hour ago
TL
Représentant(e) en développement des affaires - Solutions énergétiques (plateforme TREE)
Termaco Ltee
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
You have 8+ years of technical B2B sales or business development experience, ideally in:
Added 1 hour ago
R
Business Development Representative
riverside.fm
Toronto, ON
- Full-time
Our Business Development team is the driving force behind our growth, identifying and engaging potential customers to expand our reach. As an outbound team, we proactively connect with…
Added 2 hours ago
ET
Sales Manager
Enabled Talent
Brampton, ON
- Full-time
5+ years of experience in business development, B2B sales, partnerships, lead generation or a related client facing role
Added 2 hours ago
Barrie & Simcoe County- Sales Representative
Human Resources
Barrie, ON
New Business Development/Sales Representative
Added 2 hours ago
London - Business Development/Sales Representative
Human Resources
London, ON
Business Development/Sales Representative- London
Added 2 hours ago
Y
Sales Development Representative - B2B SaaS
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 2 hours ago
LM
Major Account Manager – 3PL Vertical
Leavitt Machinery
Brampton, ON
- Full-time
Build long-term account plans aligned with customer fleet strategies, procurement cycles, and business objectives
Added 2 hours ago
WC
Territory Manager
Waste Connections
Bracebridge, ON
- Full-time
3-4 years of solid business to business (B2B) sales experience
Added 2 hours ago
HS
Territory Sales Manager
Hercules SLR
Winnipeg, MB
- Full-time
…have autonomy in the field, clear sales goals, professional development opportunities, and a commission plan tied to the revenue you generate. If you have a strong background in industrial…
Added 2 hours ago
IC
Intern Bilingual Recruiter
ifinance Canada
Toronto, ON
- Full-time
We are a dynamic, rapidly growing organization currently recruiting for a performance-driven Business Development Manager to join our team. We are looking for a high-energy,…
Added 3 hours ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
…with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing…
Added 3 hours ago
B
Sales Intern
Boomerang
Toronto, ON
- Full-time
Looking for an internship that gives you real business experience, professional development, and the chance to work on campaigns people genuinely recognize?
Added 3 hours ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
…pipeline governance, performance reporting and sales systems business requirements. The role also advances MEDDICC adoption, seller effectiveness, pricing insights and targeted pipeline…
Added 3 hours ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
…pipeline governance, performance reporting and sales systems business requirements. The role also advances MEDDICC adoption, seller effectiveness, pricing insights and targeted pipeline…
Added 3 hours ago
SP
Business Development Manager
Staff Plus
Burlington, ON
- Full-time
Proven experience in B2B sales, business development, or strategic account management within an industrial manufacturing environment.

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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