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Added 1 min ago
O
Customer Success Manager
Odore
Canada
- Full-time
Lead QBRs and own the ROI story (EMV, conversion, retention) with senior client teams.
Added 1 min ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
You will help establish and champion our customer-centric product model: empowered, cross-functional teams that discover meaningful customer and business problems, test solutions early, and…
Added 1 min ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
…cross-functional teams; building trust and encouraging inclusion. You will lead your team towards peak performance, providing regular coaching, removing roadblocks, and providing the…
Added 1 min ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead and participate in incident response, root-cause analysis, problem management, change management, and disaster recovery activities.
Added 1 min ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 1 min ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 1 min ago
TC
Director of Financial Planning and Analysis
Trindent Consulting
Toronto, ON
- $150,000 to $250,000 CAD / year
- Full-time
Trindent Consulting is seeking a Director of Financial Planning & Analysis to lead the evolution of Finance from a predominantly transactional accounting function into a commercially…
Added 1 min ago
Director, Grid Operations
Toronto Hydro
Toronto, ON
…driving improvement across people, financial, operational and customer measures and overseeing outsourced service agreements to achieve established performance…
Added 16 mins ago
Associate Manager, Aircraft Maintenance and Operations
L3Harris Technologies
Ottawa, ON
…Operations Manager to direct, manage, organize, prioritize and lead a group of unionized employees dedicated to operations. You will coordinate efforts of specialists from within the…
Added 16 mins ago
JC
Store Manager
JYSK Canada
Prince George, BC
- $57,000 to $62,000 CAD / year
- Full-time
2 years experience in retail management and customer service
Added 16 mins ago
Word/Data Processing Clerk III - Police Seized Vehicle Section - Floor Supervisor
City of Edmonton
AB
The Edmonton Police Service (EPS) is seeking a Floor Supervisor to provide leadership to the employees of the Police Seized Vehicle Section (PSVS). Major responsibilities include:
Added 16 mins ago
CB
Head of Platform Engineering
Canadian Bank Note Company
Ottawa, ON
- Full-time
…such as Azure, on-prem Red Hat OpenShift, AWS and air-gapped customer sites, with security and compliance built in by…
Added 31 mins ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
…highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating…
Added 31 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
…long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts…
Added 31 mins ago
HG
Benefits Navigator
Humankind Global Recruitment
Ottawa, ON
- Full-time
Minimum of 2 years of proven experience in customer service or a similar role
Added 31 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 31 mins ago
CB
Head of Platform Engineering
Canadian Bank Note Company, Limited
Ottawa, ON
- Full-time
…such as Azure, on-prem Red Hat OpenShift, AWS and air-gapped customer sites, with security and compliance built in by…
Added 31 mins ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Responsible for adherence to Customer Specific Requirements
Added 31 mins ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 31 mins ago
DI
General Manager
Drake International
Cambridge, ON
- $100,000 to $140,000 CAD / year
- Full-time
Demonstrated experience overseeing multiple business functions, including operations, production, people management and customer service.
Added 31 mins ago
B
In-Store Sales Assistant
Boomerang
Toronto, ON
- Full-time
The company focuses on creating genuine customer conversations that lead to measurable sales results. By combining professional brand representation with confident communication, Boomerang…
Added 31 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Winnipeg, MB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 31 mins ago
Corporate Store Supervisor I
Bulk Barn
Regina, SK
Lead staff and ensure that Bulk Barn standards are upheld.
Added 31 mins ago
TH
Head Cashier Full-Time - 7064 Westend
The Home Depot
Canada
- Full-time
…through scheduling and providing first level of escalation for customer…
Added 31 mins ago
T
Software Engineer II - Senior IVR Developer
TD
Toronto, ON
- Full-time
…enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly…

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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