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Added 8 mins ago
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Transitional Care Supervisor (Social Worker) - 18 Months Term
SPRINT Senior Care
ON · York, ON
- Full-time
Support and assist the Client Services Manager in overseeing effective day-to-day operation of the program, including supervising staff and volunteers, and ensuring clients’ well-being,…
Added 8 mins ago
FH
Human Resources Manager
Fuze HR Solutions
Halifax, NS
- $80,000 to $110,000 CAD / year
- Full-time
…company, is seeking an experienced and forward-thinking HR Manager to take ownership of the organization's full HR…
Added 9 mins ago
HR
Resource Nurse, 13 East Acute Medicine
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
The Resource Nurse or Resource Person (RP) has primary day-to-day responsibility for patient care; the safety and quality of the experience for both patients and staff; and flow outcomes of…
Added 9 mins ago
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Senior Advisor, Operations & Planning (Office of the VP) (People & Culture)
CBC/Radio-Canada
Ottawa, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 24 mins ago
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Kubernetes Engineer II
TD
Toronto, ON
- Full-time
Strong understanding of Kubernetes Resource Types (i.e. Cluster Roles, Services, Deployments etc.)
Added 24 mins ago
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Wealth Operations Analyst I
TD
Toronto, ON
- Full-time
Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive…
Added 24 mins ago
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Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 24 mins ago
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Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…concerns. The incumbent will work in collaboration with the Manager regarding program development to ensure continuous improvement occurs using evidence based information. The incumbent is…
Added 24 mins ago
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Nurse Practitioner
HealthCareersInSask.ca
Gravelbourg, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 53 mins ago
MD
Grants Specialist - Grants Specialist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…agencies. It also assists the Administrative Services Section Manager with special projects as…
Added 54 mins ago
S
Music Therapist
St.Amant
Winnipeg, MB
- Full-time
…supporting the community we serve. Reporting to the Senior Manager, Clinical Services and consistent with the Mission, Values and policies of St.Amant, the Music Therapist is a critical…
Added 1 hour ago
OP
Maintenance Contract Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Mississauga, ON
- $90,700 to $133,653 CAD / year
- Full-time
Manage and support ministry staff, set clear expectations, promote an inclusive team environment and contribute to operational and resource planning.
Added 1 hour ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
…excellence across our transportation network. As the go-to resource for driver performance data and real-time fleet insights, you'll make a meaningful impact every day - supporting drivers…
Added 1 hour ago
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2025-069 Mobility Bus Driver, Casual, Mitchell and Area Community Outreach
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Mitchell, ON
- Part-time
…All application reviews and hiring decisions are conducted by Human Resource professionals and/or the hiring…
Added 1 hour ago
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Nurse Practitioner
HealthCareersInSask.ca
Hodgeville, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 2 hours ago
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Account Manager
Mosaic AI
Toronto, ON
- Other
We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs,…
Added 3 hours ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258822
Horizon Health Network
Saint John, NB
- Part-time
Serve as a clinical resource and consultant for healthcare providers regarding amyloidosis diagnosis, treatment, and management.
Added 3 hours ago
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Fredericton Medical Laboratory Technologist 2 (LT02) PCN 1151305
Horizon Health Network
Fredericton, NB
- Full-time
…application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for…
Added 3 hours ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Director, Children’s Medical, Critical Care, and Rehabilitation Services, the Manager is responsible for the planning, coordination, evaluation, and improvement of patient-…
Added 5 hours ago
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Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
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Added 5 hours ago
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Human Resources Business Partner-FR
Top Aces
Dorval, QC
- Full-time
The Human Resources Business Partner works closely with leaders and employees across assigned client groups. The role provides practical HR guidance and supports workforce planning,…
Added 5 hours ago
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Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
Added 10 hours ago
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Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…Nation’s corporate functions. These are financial governance, human resources, policy and planning, communications, and information technology. Finance sits at the heart of the role. You…
Added 10 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…
Added 10 hours ago
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Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level

Mosaic AI

Account Manager

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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