Jobs in Canada

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Added 4 mins ago
A
AI Systems Engineer
Altis
Peterborough, ON
- $100,000 to $120,000 CAD / year
- Contract
You’ll define system requirements, architecture, interfaces, data flows, test evidence, and technical documentation while maintaining traceability
Added 4 mins ago
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Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Perform vulnerability/risk assessments and control testing across applications, networks, and infrastructure to remediate vulnerabilities and support secure software deployments.
Added 4 mins ago
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AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
…(month/quarter/year-end close, reconciliations, reporting, and governance). Enhances data pipelines to ensure data is clean, accurate, and optimized for machine learning models; monitors…
Added 5 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
…institutional strategy, the student lifecycle, operational needs, data governance, and enterprise technology direction. The Program Lead, Enterprise CRM (Higher Education) supervises the…
Added 5 mins ago
B
Associate, KYC Requirements & Outreach
BMO
Toronto, ON · FCP
- Full-time
Understanding of the fundamental role of data integrity in managing a large-scale risk management program, including the management of data that supports metrics;
Added 35 mins ago
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Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types. Contributes to the design of governance and control requirements for…
Added 35 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 35 mins ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- Full-time
This role plays a critical function in protecting the organization from duty exposure and compliance risk by ensuring that tariff data, product attributes, and import documentation are…
Added 49 mins ago
B
Financial Governance, Audit & Internal Controls Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON
- Full-time
Develops or maintains an effective financial governance and controls framework that defines the ways and methods governance is implemented, managed, and monitored in the business/group. The…
Added 49 mins ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
…institutional strategy, the student lifecycle, operational needs, data governance, and enterprise technology direction. The Program Lead, Enterprise CRM (Higher Education) supervises the…
Added 49 mins ago
TG
Enterprise Compliance Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
…ecosystem, providing practical experience in regulatory compliance, risk mitigation, and internal controls…
Added 1 hour ago
TG
Enterprise Compliance Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
…ecosystem, providing practical experience in regulatory compliance, risk mitigation, and internal controls…
Added 1 hour ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
W
Project Manager
Weatherhaven
Brockville, ON
- Full-time
Weatherhaven is seeking an experienced, technically capable and delivery-focused Project Manager to oversee a portfolio of engineering and manufacturing projects for military, government…
Added 1 hour ago
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…Markets. Working under the direction of an Associate Product Manager, the role contributes to product development through analysis, requirements gathering, documentation, stakeholder…
Added 1 hour ago
MS
GTM Strategy and Operations Manager
Mitek Systems
Canada
- Full-time
Apply appropriate governance for data security, permissions, transparency and responsible use while continuously testing and improving workflow performance
Added 1 hour ago
S-
Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 1 hour ago
B
Senior Design Manager
BMO
Toronto, ON · YNG
- Full-time
Manages databases and provides support for analysis, forecasting, and/or data visualization, ensuring adherence with data governance standards.
Added 1 hour ago
B
Developing Investment Advisor, BMO Nesbitt Burns
BMO
Toronto, ON · FCP
- Full-time
Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
Added 1 hour ago
IM
Manager, Financial Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
The Manager, Financial Reporting leads the preparation of financial statements and related disclosures for IMCO’s investment pool funds and assigned investment legal entities in accordance…
Added 1 hour ago
F
Bid & Pricing Manager
Fortinet
Toronto, ON
- Full-time
The Bid & Commercial Manager is responsible for managing complex bids and commercial proposals from opportunity qualification through contract signature. The role combines bid orchestration…
Added 1 hour ago
Manager, Loyalty Acquisition
Scotiabank
Toronto, ON
Leverage data and insights to identify opportunities to improve partner-led acquisition performance and inform future initiatives.
Added 1 hour ago
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…Markets. Working under the direction of an Associate Product Manager, the role contributes to product development through analysis, requirements gathering, documentation, stakeholder…
Added 1 hour ago
Senior Manager, Loyalty Acquisition
Scotiabank
Toronto, ON
Lead alignment across Marketing, BNS business lines, Data & Analytics, Technology, Legal, Compliance and Risk - driving timely decisions and resolving issues without escalation where…
Added 1 hour ago
Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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