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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 13 mins ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
Added 13 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
Added 13 mins ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
Added 13 mins ago
VB
Senior Accountant
Vaco by Highspring
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
· Career progression opportunities to Accounting Manager, Finance Manager, or Assistant Controller as the business grows
Added 14 mins ago
MC
Product Marketing Manager - Offline & Content Marketing
Moomoo Canada
Toronto, ON
- Full-time
Added 14 mins ago
DI
General Manager
Drake International
Cambridge, ON
- $100,000 to $140,000 CAD / year
- Full-time
The General Manager will provide overall leadership and direction for a growing manufacturing business, taking ownership of day-to-day operations, financial performance, team development…
Added 14 mins ago
TH
Tool Rental Associate Part Time (ST.JOHN'S)
The Home Depot
St. John's, NL
- Part-time
Added 14 mins ago
T
Marketing Manager (Integrated Marketing Planning)
TD
Toronto, ON
- Full-time
Added 14 mins ago
T
Audit Manager I (ATH 1239)
TD
Toronto, ON
- Full-time
Added 29 mins ago
C
Associate Graduate Leadership Development Program - Summer 2027
CIBC
Toronto, ON
- Full-time
Added 44 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Department: Project Management Office (20000008) - Project Controls - Construction (30000567)
Added 44 mins ago
HC
Marketing Manager
Healthy Crunch
Mississauga, ON
- Contract
Added 44 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
Added 44 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Added 44 mins ago
D
Business Development Manager- Toronto
Digicast
Toronto, ON
- Full-time
Added 44 mins ago
C
Industry Development Manager
COVE
Halifax, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 44 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 44 mins ago
LC
LPS Program Manager
Linamar Corporation
Guelph, ON
- Full-time
Added 44 mins ago
Manager, Integrated Marketing and Channels
Canada Post - Postes Canada
Toronto, ON
Reporting to the Director, Integrated Marketing and Channels, the Manager, Integrated Marketing and Channels, orchestrates marketing campaign initiatives across various channe
Added 44 mins ago
Project Procurement Manager
Hatch
Vancouver, BC
Added 44 mins ago
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
Added 44 mins ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
Added 44 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 59 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.
Added 1 hour ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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