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Added 6 mins ago
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Principal Data Scientist
Autodesk
ON · Ontario, Canada
- Full-time
…well equipped to revolutionize the construction industry. The team is responsible for ensuring that the company has an accurate and practical understanding of our cloud platform usage…
Added 6 mins ago
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GCP Architect
Envision Technology Solutions
Canada
- Contract
Experience designing data migration and dual-write/reconciliation strategies for production systems with zero-downtime requirements.
Added 6 mins ago
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Senior Backend Java Developer
CALTEK Solutions Inc.
Montreal, QC
- Full-time
…aligning people and processes by delivering software development, data analytics, and management services. The organization works with clients in software, wireless telecom, retail,…
Added 6 mins ago
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Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner…
Added 6 mins ago
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Discharge Nurse - Medicine & ALC
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Documentation and Data Management: Ensure that all discharge-related activities are documented in Meditech and other relevant systems. Contribute to hospital-wide performance metrics…
Added 6 mins ago
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Quality Assurance Lead, Systems
AtkinsRéalis
Vancouver, BC
- Full-time
Quality Assurance Lead, Systems will support the Surrey Langley Skytrain team, to ensure that all train control Communication and Power supply and Distribution systems components…
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Gravenhurst, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 6 mins ago
FOH Keyholder
Fire & Flower Inc.
Victoria, BC
Ability to lead a team as well as work as part of a team
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hawkesbury, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 6 mins ago
Office Manager
F12.net
Toronto, ON · North York, ON
Ensure client information is up to date in internal systems and maintain accurate data.
Added 7 mins ago
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Sr. Engineer - Automation, Falcon Complete
CrowdStrike
Canada
- Full-time
As a Senior Engineer - Automation on our Falcon Complete Managed Detection & Response (MDR) team, you will lead the design and implementation of complex security automation services that…
Added 7 mins ago
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Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.
Added 7 mins ago
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Director, Finance
Kraken Robotics
Dartmouth, NS
- Full-time
…intelligence through advanced sensors, software, and integrated systems. The company serves defence, offshore energy, and ocean science markets by delivering actionable insights in…
Added 7 mins ago
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Finance Service Partner
University of Alberta
Edmonton, AB
- Full-time
Monitor/oversee key financial data and analytics for assigned areas
Added 7 mins ago
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Financial Analyst
University of Alberta
Edmonton, AB
- Full-time
…implementation of standard reporting templates, generating financial data and building of reporting tools that will help support the finance partnership network in budgeting, forecasting…
Added 7 mins ago
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Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to Academic Initiatives and Governance Officer, the Program Coordinator is part of a team responsible for supporting student academic needs, including administration related to…
Added 7 mins ago
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Business Information Security Officer, Audit & Assurance
KPMG
Vaughan, ON · Vancouver, BC · ON · Toronto, Ontario
- Full-time
Lead security-facing coordination for major client assessments, bringing together the broader supporting team and building trusted client relationships on security matters
Added 7 mins ago
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Safety Specialist (Contract)
JFE Shoji Power Canada Inc.
Burlington, ON
- $80,000 to $90,000 CAD / year
- Temporary
…electric vehicle motors and charging station infrastructure, data centres, audio equipment, and other industrial…
Added 22 mins ago
JC
Life Safety Systems Representative
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 37 mins ago
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Senior Digital Marketing Manager
RedRhino Inc.
London, ON
- Full-time
Lead weekly and monthly performance reviews (as required by agency/client), interpreting data to surface actionable insights. Participating in client meetings as required.
Added 37 mins ago
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Total Rewards Manager
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Total Rewards Manager, to join the People & Culture team.
Added 37 mins ago
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Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 37 mins ago
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Quality Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
Work collaboratively with cross functional team across various work stream to develop and execute comprehensive E2E integration test strategies across distributed microservices…
Added 52 mins ago
CB
Head of Platform Engineering
Canadian Bank Note Company
Ottawa, ON
- Full-time
You will lead platform teams, translate CBN's vision into the platform roadmap, own technical direction, and stay close to implementation through design reviews, infrastructure-code reviews…
Added 1 hour ago
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Account Manager
Mosaic AI
Toronto, ON
- Other
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders

Mosaic AI

Account Manager

Toronto, ON, Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements:

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

Manage and grow a portfolio of enterprise customers by driving module adoption, cross-department expansion, renewals, and measurable customer value. Build data-backed business cases, coordinate internal teams and stakeholders, forecast revenue, and inform product positioning and go-to-market strategy.

Requirements

Requires at least five years of experience in B2B SaaS account management or expansion sales, with a track record of upsells, renewals, and multi-threaded deal cycles. Candidates should be comfortable building ROI cases from customer data, engaging executives, and creating processes; experience selling AI, automation, or technical SaaS products is a plus.

Skills

Account Management
Expansion Sales
Upselling
Renewals
Enterprise Sales
Business Case Development
ROI Modeling
Revenue Forecasting
Project Management
Consultative Selling
Customer Success
AI Fluency
Product Knowledge
Go-To-Market Strategy
Cross-Functional Collaboration

Visa sponsorship

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Keywords

B2B SaaS
Enterprise Accounts
Account Management
Expansion Sales
Upselling
Renewals
Net Retention
Revenue Forecasting
Bookings
ROI Models
Business Cases
Customer Data
AI
Automation
Technical SaaS
Customer Success
Product Adoption
Cross-Department Penetration
Executive Stakeholders
Multi-Threaded Deal Cycles
Solutions Engineering
Research and Development
Go-To-Market Strategy
Product Positioning
No-Code Agent Builder
Customer Context Model
Technical Support
Enterprise AI Platform

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