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Mosaic AI

Sales Development Representative

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 25, 2027
Experience: 1 to 2 years of B2B sales experience as an SDR, BDR, or in an equivalent role
Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role:

We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone. You'll call directors, VPs, and C-level leaders, earn a first meeting, and hand Account Executives an opportunity worth their time.

We've built a repeatable outbound motion across calls, email, and LinkedIn, running on HubSpot, Nooks, Apollo, Clay, and LinkedIn Sales Navigator. You'll run it, test against it, and help make it better. Mosaic sells a platform with several products, so part of the job is figuring out which problem an account has and opening with the product that solves it.

Who You Are

A cold caller. You like the phone. You can open a call with a stranger, earn thirty seconds, and turn an objection into a meeting. You've done it enough times to know your numbers.
Comfortable with senior buyers. You've called into mid-market and enterprise organizations and you know how a VP of Support thinks about headcount, backlog, and cost to serve. You don't get rattled when a senior leader pushes back.
A multi-product seller. You can research an account, work out whether their pain is case volume, knowledge gaps, or escalations, and pick the right opening for it.
Relentless. You make the extra twenty dials, follow up when others have given up, and treat a bad week as data.
AI-native. You use AI to research accounts, write first drafts, and build lists faster than anyone else on the floor. You're always testing a new way to do it.

What You'll Do

Prospect outbound into mid-market and enterprise support leaders using calls, email, and LinkedIn to generate qualified meetings
Research target accounts and tailor your message to the product that fits their problem
Work with sales and marketing leadership to sharpen our messaging
Test and iterate on prospecting strategies across every channel, and share what works with the team
Help validate new use cases, personas, and markets where Mosaic can create customer value
Create and share outbound content that builds awareness and demand for Mosaic

Requirements:

1 to 2 years of B2B sales experience as an SDR, BDR, or in an equivalent role
A track record of cold calling into mid-market or enterprise personas
Experience selling more than one product or a platform
Proven ability to meet and exceed pipeline targets consistently
Strong phone and written communication skills
Familiarity with LinkedIn Sales Navigator, Nooks, HubSpot, and newer tools like Clay

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More about this job

Responsibilities

Generate qualified meetings with mid-market and enterprise technical support leaders through calls, email, and LinkedIn. Research accounts, tailor outreach to relevant products, test prospecting strategies, and collaborate with sales and marketing to improve messaging and identify new use cases and markets.

Requirements

Requires 1–2 years of B2B sales experience as an SDR, BDR, or in an equivalent role, with a record of cold calling mid-market or enterprise buyers and consistently meeting or exceeding pipeline targets. Candidates should have strong phone and written communication skills, experience selling multiple products or a platform, and familiarity with LinkedIn Sales Navigator, Nooks, HubSpot, and tools such as Clay.

Skills

Cold Calling
B2B Sales
Outbound Prospecting
Account Research
Sales Messaging
Pipeline Generation
Meeting Qualification
Enterprise Sales
Mid-Market Sales
Multi-Product Selling
Objection Handling
Written Communication
LinkedIn Sales Navigator
HubSpot
Nooks
Apollo

Visa sponsorship

Not detected in the job text

Keywords

SDR
BDR
B2B Sales
Cold Calling
Outbound Prospecting
Email Outreach
LinkedIn
Mid-Market
Enterprise Sales
Technical Support
Pipeline Targets
Account Research
Sales Messaging
Multi-Product Platform
Objection Handling
HubSpot
Nooks
Apollo
Clay
LinkedIn Sales Navigator
Artificial Intelligence
Customer Support Automation
Knowledge Management
Case Triage
Escalation Management
Cost to Serve

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