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Added 27 mins ago
MG
Wound/Ostomy Specialist
Michael Garron Hospital
Toronto, ON
- Full-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 27 mins ago
J
Talent Acquisition Manager
Jobgether
Canada
- Full-time
Serve as a Talent Acquisition subject matter expert, partnering with HR and business leaders to proactively identify current and future talent needs and develop recruitment strategies that…
Added 42 mins ago
J
Drug Prior Authorization Case Manager
Jobgether
Canada
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and ident
Added 3 hours ago
SI
Wireless Sales Consultant
Staples Inc.
Sudbury, ON
- Part-time
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 6 hours ago
NB
Chief Analyst Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Excel Macros, Financial Accounting, Financial Analysis, Flexibility, Initiative, Learning Agility,…
Added 6 hours ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Amazon Web Services Certified Systems Operations Administrator (certification), Artificial Intelligence, Cisco Routers, Cybersecurity, Diversity & Inclusion, Empathy,…
Added 6 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…experienced AI Lead Solutions Architect to drive strategic artificial intelligence and machine learning initiatives, architect scalable solutions, and mentor engineering…
Added 6 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…experienced AI Lead Solutions Architect to drive strategic artificial intelligence and machine learning initiatives, architect scalable solutions, and mentor engineering…
Added 6 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…experienced AI Lead Solutions Architect to drive strategic artificial intelligence and machine learning initiatives, architect scalable solutions, and mentor engineering…
Added 6 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…experienced AI Lead Solutions Architect to drive strategic artificial intelligence and machine learning initiatives, architect scalable solutions, and mentor engineering…
Added 6 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…experienced AI Lead Solutions Architect to drive strategic artificial intelligence and machine learning initiatives, architect scalable solutions, and mentor engineering…
Added 6 hours ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this…
Added 8 hours ago
J
Superviseur(e) de la paie / Payroll Supervisor
JLL
Toronto, ON · Mississauga, ON · Montreal, QC · CAN-CORP Toronto-Toronto, Canada
- Full-time
…professionnels de JLL partout au Canada. Ce poste convient à un(e) expert(e) qui aime résoudre des défis complexes au sein d'une organisation…
Added 9 hours ago
J
Open Jobs Beauty Advisor - Part Time
Jobbe
Fredericton, NB
- Part-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 10 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
…and trending, organizing outbreak management, acting as an expert consultant internally and externally, providing education to all levels of healthcare providers, preparing reports on…
Added 10 hours ago
KC
Site Reliability Engineer
KPMG Canada
Kitchener, ON
- Full-time
We are looking for a Devops expert with strong Operations related experience.
Added 11 hours ago
EL
Maintenance & Reliability Mechanic I - Estée Lauder - FT Regular - Markham, ON
Estée Lauder Companies
Markham, ON
- Full-time
Artificial Intelligence is used to compare and screen an applicant’s resume as against the posted job description.
Added 12 hours ago
MG
Geriatric Specialist, NLOT (Integrated Care)
Michael Garron Hospital
Toronto, ON
- Full-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 12 hours ago
S
Beauty Advisor - Full Time
Sephora
London, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 17 hours ago
T
Staff Software Engineer
Twilio
Remote, Canada
- Full-time
- Remote
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Added 18 hours ago
EI
Stratège en contenu et référencement (Bilingue)
EBlock Inc.
Canada
- $49,000 to $52,000 CAD / year
- Full-time
Added 20 hours ago
S
Beauty Advisor - Flex
sephora.com
Toronto, ON
- $18.2 to $21.4 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 20 hours ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Calgary, AB
- $17.5 to $20.6 CAD / hour
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 21 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 21 hours ago
C
Senior Financial Planner - CIRO-MFD/AMF
CIBC
Montreal, QC
- Full-time
Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong…

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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