Jobs in Canada

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Added 7 mins ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Collaborate with internal teams to ensure seamless implementation and delivery of solutions to clients.
Added 22 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
GM
2027 Winter Co-op Infotainment Software Developer
General Motors
Markham, ON
- Full-time
Design, development and implementation of Infotainment requirements to continuously improve software functions and user experience using embedded software development frameworks in Android,…
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
Lead the delivery of consulting engagements for healthcare and social service clients across system transformation, service delivery and operations, digital health, policy and program…
Added 1 hour ago
MM
BCS Client Management Canada Business Engagement Partner
Marsh McLennan
Toronto, ON
- Full-time
Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.
Added 1 hour ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 1 hour ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
Oversees the implementation and delivery of business development strategies and sales initiatives.
Added 1 hour ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Waterloo, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Peterborough, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Sudbury, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Brantford, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Kitchener, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
St. Catharines, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Guelph, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
SENIOR MANAGER, SECURITY AND DISBURSEMENT - Montreal, St. Laurent, Laval, Moncton
BDC
Moncton, NB · Montreal, QC · Laval, QC
- Full-time
…solicitor, the client, the underwriter, the business development lead, other financial partners and the authorizer to ensure that disbursements respect the Bank’s procedures and that they…
Added 2 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Project Manager, you will have the opportunity to execute and lead various security system projects. Your role will encompass estimation, engineering design, programming,…
Added 2 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Lead a group of technicians that provide equipment service, maintenance, and repairs for HVAC and Mechanical equipment.
Added 2 hours ago
AI
Billing Team Lead
Ainsworth Inc
Surrey, BC
- Full-time
Lead, mentor, and support a team of Regional Billers.
Added 2 hours ago
AG
Superintendent - Health & Safety
Artemis Gold - Blackwater Project
BC
- Other
…Superintendent – Health & Safety is responsible for leading the implementation and sustainment of the Blackwater Mine Health and Safety Management Program, including critical risk standards…
Added 2 hours ago
CB
Food Safety & Quality Assurance Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
Lead the implementation, maintenance, and continuous improvement of the site's Food Safety and Quality Management System.

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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