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Added 47 mins ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…December 2026 or May 2027 and has an interest in being a Sales Engineer. The role will be part time in the…
Added 1 hour ago
BG
Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
…From Toronto to Texas, we are vertically integrated to design, engineer, manufacture and install the complete building envelope with today’s most ambitious developers. Serving both…
Added 1 hour ago
HJ
CAMO ENGINEER
Hongkong Jet
Engineer, BC
- Full-time
Oversee the technical performance of the company fleet, including monitoring aircraft reliability and performance trends.
Added 1 hour ago
AL
Data Engineer
ADS LLC
Engineer, BC
- Full-time
Tune warehouse cost and performance as data volume grows
Added 1 hour ago
UA
Software Engineer Intern - QuantumBlack, AI by McKinsey at McKinsey & Company
UCI-OC Alliance
Engineer, BC
- Volunteer
Software Engineer Intern - QuantumBlack, AI by McKinsey
Added 1 hour ago
KC
Hydrotechnical Engineer
Klohn Crippen Berger
Fredericton, NB
- Full-time
…Fredericton office. The role of Intermediate Water Resources Engineer comes with the flexibility to work a hybrid schedule and will provide you with the opportunity…
Added 1 hour ago
PA
Maintenance Operational Controller
PROVINCIAL AEROSPACE LTD
NL
- Full-time
Communicate with Flight and Commercial Operations in establishing daily flight schedule adjustments when required to meet operational change requirements and On Time Performance
Added 1 hour ago
S&
Mechanical Engineer 2 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in…
Added 2 hours ago
AM
Profiling Infrastructure Development Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…focused on solution delivery, technical implementation, and performance engineering. It is not a people management, program management, or alliance management…
Added 2 hours ago
AM
Sr. Software Development Engineer, AI Models
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Join our innovative team at AMD as an AI Models Software Engineer. We are seeking passionate individuals who are dedicated to optimizing, accelerating, and applying AI models. As a member…
Added 2 hours ago
AM
Analog/Mixed-Signal SerDes Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD Serdes Technology Group develops high-performance, multi-protocol wireline transceivers in state-of-the-art CMOS process. We are currently seeking an analog/mixed-signal design engineer…
Added 2 hours ago
AM
Software Engineer, AI & Engineering Productivity Tools
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a Software Engineer, AI & Engineering Productivity Tools to build platforms, automation, and AI-powered tools that improve engineering productivity across ASIC design and…
Added 2 hours ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
…department of Fraser Health, we are looking for a Senior Data Engineer to join our agile and fast paced team. Reporting to the Director, Data Engineering, this position is part of the team…
Added 2 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 2 hours ago
NQ
electronics research engineer
Nord Quantique
Sherbrooke, QC
- Full-time
Conduct feasibility, design operation and performance research of electrical generation and distribution networks
Added 2 hours ago
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Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
Buildings account for a significant share of energy use, emissions, and long‑term operational cost. The performance of the building enclosure is central to solving these challenges.
Added 2 hours ago
S&
Senior Mechanical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in…
Added 2 hours ago
H
Senior Software Engineer, Machine Learning
hive.co
Remote, Canada
- Full-time
- Remote
As a Senior Data Engineer, you’ll play a vital role in evolving our data platform, which directly determines what our customers can do, how fast our product moves, and how confidently…
Added 2 hours ago
PS
Power Engineer/Refrigeration Maintenance Technician
Pacific Seafood
BC · British Columbia, Canada
- $30 to $35 CAD / hour
- Full-time
Ucluelet Harbour Seafoods, a division of Pacific Seafood, is looking for a full-time Class 4 Power Engineer/Refrigeration Maintenance Technician based in Ucluelet, BC. This role works a…
Added 3 hours ago
S
Electrical Engineer Hamilton
SearchLabs
Hamilton, ON
- Full-time
Electrical Engineer / Electrical Project Lead – Buildings
Added 4 hours ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
The Process/Project Engineer is primarily responsible for project development, estimation, planning, and execution. In addition, they are responsible for conducting engineering studies…
Added 4 hours ago
H
Senior Power Applications Engineer
Hitachi
London, ON · (HE)Office_ON, Stoney Creek
- Full-time
Ready to help shape the future of energy? Join Hitachi Energy as a Senior Power Applications Engineer and play a key role in delivering advanced software solutions that support reliable,…
Added 4 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
Adhere to work schedules and monitor employee performance.
Added 4 hours ago
CH
Injection Molding Assistant Supervisor
Canadian Hospital Specialties
Mississauga, ON
- Full-time
Adhere to work schedules and monitor employee performance.
Added 5 hours ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
Develop and maintain customer specific performance metrics and scorecards to identify opportunities for improvement.

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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